Customer Service Office

Tariena Zafar

**** **** ***, ******* ** *****. 408-***-**** ********@*****.***

OBJECTIVE

To continue my career with an organization that will utilize my Management, Supervision & Administrative skills to benefit mutual growth and success and to acquire a challenging position in an environment where I can best utilize my skills set and education.

QUALIFICATIONS

Excellent written and verbal communication skills

Ability to establish exceptional rapport with clients, supervisors and co-workers

Highly organized, detail oriented, and a team player

Proficient with MS Office Suite 2007/2010 (Word, Excel, Outlook, PowerPoint)

Typing 65WPM, 8,000+ KPH

Proactive, quick learner with excellent time management skills

EDUCATION

University of California Santa Barbara Bachelor of Arts in Sociology June 2012

Gavilan Community College Associate of Arts in Accounting May 2010

EMPLOYMENT HISTORY

Acrobat Outsourcing

Talent Acquisition Manager: Northern California Feb 2014- Present

Lead sourcing efforts – Oversee and actively make sure all Northern California offices (San Jose, San Francisco and Sacramento) run smoothly and hit weekly quotas.

Manage and direct recruitment team internally in each office with limited to zero supervision from Director of Operations.

Develop recruitment strategy. Supervise all accounts within Northern California that include SJ, SF and Sacramento offices. Focusing mainly on managing top clients such as Drop Box, Gap, Culinart, Thunder Valley and Asana.

Attracted and retained top talent and dramatically increased diversity hires across all departments. Work closely with HR to obtain and insure all policies and procedures are followed and to make sure the company’s talent is always engaged, happy and inspired.

Improved company’s initial impression with new hires by creating comprehensive, professional packet of company vision, statement, and documentation along with streamlined introductory process.

Unitek College June 2013- Jan 2014

Admissions Advisor/ Representative

Conducted outreach and provided admission assistance to a diverse student body, established individually tailored educational goals for students and defined career paths.

Identified student weakness and provided solutions to ensure academic success. Provided superior customer service when interacting with prospective students on the phone, in writing, by email and or/in person.

Complies student data to assist in the production of department reviews and annual reports

Provides direct support to Admissions Director by updating and recommending changes to admissions criteria, policies and procedures.

South Bay Vascular Center & Vein Institute Feb 2013- June 2013

Patient Care Coordinator/ Back Office Assistant

• Answer incoming telephone calls, greet and check in patients in a professional, courteous and timely manner.

•Maintain patient records: organize paperwork into charts by end of the day and ensure that all reviewed charts are filed and put away according to established protocol.

•Register and schedule patients correctly and obtain accurate insurance information.

•Assisted doctors with procedures and stabilization of patients.

•Intervene in patient care as necessary to complications or improve outcomes.

National Real Estate Advisors-Kenneth Weber, Del Mar March 2012-2013 July

Executive Assistant

•Drafted meetings agendas, supplied advance materials, and executed follow- up for meetings and team conferences.

•Conduct research to prepare, gather, and proof briefing materials, agendas and decks for all executive-level meetings.

•Managed CEO`s complex and frequently changing travel arrangements and coordinate pre-planning of trips.

•Develop and maintain alert system for upcoming deadlines on incoming request, projects and events.

•Create expense report, budget and filing system.

Coyote Creek Golf Club, San Jose, CA March 2010-2011 June Lead Banquet Server

Collaborated with chefs, banquet managers and convention leaders in planning and execution of highly successful functions.

Provided exceptional professional coordination and event support for external clients, off site events and dinning internally.

Schedule reservations and large party functions held in special event rooms

Always maintained 100% compliances to all standards: Ensured safety of guests and associates by completing training for food safety and restaurant safety guidelines.

Centennial Recreation Center, Morgan Hill, CA May 2006-2010 Sept

Administrative Assistant/Receptionist

Manage a variety of administrative and clerical functions in a high volume office. Work independently with little or no direct supervision.

Answer, direct and manage all incoming calls on a multiline phone system

Operate and manage all office equipment, order office supplies, as well as involved in sales aspect of selling memberships.

Conducted on the job training for low level clerical staff as well as new administrative staff

Process accounts receivable for over 350 clients

References

Upon Request

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