Manager Customer Service

Allen Flick

Crossville, TN

**********@*******.*** - 931-***-****

WORK EXPERIENCE

Product Specialist

Lowe's Companies - Crossville, TN - March 2015 to Present Responsibilities

*Provide specialty services is marketing and merchandising displays and store setup.

*Maintain planogram integrity and provide corporate planogram change.

*Provide clients with top level service through direct sales contact and marketing setups.

*Navigate corporate strategy change through process and policy improvement. Care Provider for parents

Home Health Care Provider 2010 - Crossville, TN - 2010 to Present Providing home health care for 2 parents.

Distribution Manager

Dollar General Corporation - Goodlettsville, TN - 2004 to February 2010 responsible for daily operations of a $500 million distribution facility with 1.2 million sq ft of operational space.

*Daily planning of work load, human resource applications, safety, security, labor relations, warehouse management systems and IT load planning.

*Designed and reviewed performance matrix to meet designated goals.

*Interviewed, hired, trained and managed 15 staff supervisors and 350 employees.

*Successfully coached and mentored 15 supervisory staff into senior management positions.

*Maintained low staff turnover through effective motivational management.

*Promoted to Manager after one year of employment with company.

*Senior level manager during start-up of new facility in Indiana.

*Re-engineered Pick Pack Department resulting in 18% increase in efficiency and order accuracy.

*Recognized as member of start-up management team with "Most Successful Start-Up" in company history for new distribution center.

*Achieved 96% management/supervisor retainment rate over 4 year period.

*Achieved 98% order accuracy rate in order fulfillment for shift.

*Achieved 100% performance review over 6 years in meeting company distribution metrics.

*Excellent performance evaluations.

Operations Manager

Quality Healthcare - Sebastian, FL - 2002 to July 2004 Daily operations of a multi-practice medical clinic, laboratory, and medical spa.

*Performance reviews of staff operations, certifications, federal, state and local laws and regulations.

*Supply and logistics, financial reviews, billing audits, designed staff handbook and clinic renovations to meet HIPAA law.

*Interviewed, hired, trained and managed 10 Registered Nurses, Licensed Practical Nurses, and Technicians.

*Assisted Physicians with patients and ensured client satisfaction.

*Grew business profits by 15% through audits, performance reviews and new marketing strategies.

*Skilled in resolving customer service issues and finding "Win Win" solutions. Averritt Express

Logistics Planner - Cookeville, TN - 2000 to May 2004 Planned daily freight movement through multi-State operational areas.

*Ensured timely pick-up and delivery to multiple logistics service centers along interstate routes.

*Coordinated with Federal, State and local authorities in matters of emergencies and accidents involving equipment and personnel employed by the company.

*Maintained and led a team to achieve ISO 9001 compliance. Hospital Corpsman/Special Operations

US Navy, International - 1990 to January 2000

Medical specialist involved in direct action military special operations.

*Maintained medical well being of up to 200 members of unit.

*Provided operational support for multiple units.

*Ensured compliance with Federal, State and local laws and regulations concerning healthcare matters and applicable requirements.

EDUCATION

Bachelor of Business Administration in Management Systems Columbia College - Columbia, MO

2005

Master of Professional Studies in Leadership

The George Washington University - Washington, DC

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