Customer Service Manager

TERRY L. TIMMONS JR.

*** ********** **. ********, ** 29210

803-***-**** **********.**@*****.***

OBJECTIVE

To use the various interpersonal skills, management styles, and collective knowledge accumulated via educational and employment, in order to obtain a management position within an organization.

EXPERIENCE

April, 2015-May, 2015 Dollar General Gallipolis, OH Assistant Store Manager

Ensured daily tasks of all associates were performed correctly, in the absence of the Store Manager.

Provided excellent customer service, including conflict resolution, with returns, exchanges, and standard issues.

Aided in maintenance of store appearance by ensuring product availability, display and price accuracy.

Managed scheduling conflict, payroll issues, absences, coaching’s and SOP during Store Manager absence.

March, 2013-June, 2015 Brown’s Appliances Beech Island, SC Director of Operations

Aided in the procurement of necessary business equipment, staffing and policy implementation.

Performed standard accounting functions in accordance with GAAP practices.

Trained, managed, and coached employees in compliance, conflict management and other HR functions.

Oversaw that day to day operations and functions were performed accurately, by all staff members.

Aug, 2010-May, 2012 University of Rio Grande, LGBT Rio Grande, OH Director of Communications/Media Relations

Performed duties and functions of communications liaison between, LGBTA and other student organizations.

Served as founding member of LGBTA student organization for University of Rio Grande.

Monitored and performed communications for student organization through various means.

Overshadowed all communication methodology for all meetings with various student organizations.

June, 2000-Oct, 2012 Pierce Brothers Farms Racine, OH Field Services Manager

Trained, managed and coached field services employees in day to day operations, functions, and duties.

Aided in the transportation of products to various locations for customer orders, through various methods.

Managed packing house employees in proper storage, packaging and selection of product for shipping to customers.

Worked alongside field services employees to ensure quickness of pace, and accuracy of workforce.

Sept, 1998-Nov, 2008 The Athens Messenger Athens, OH Director of Logistics Management

Ensured company vehicles were maintenance, cleaned and inspected by assigned drivers, on a daily basis.

Trained, managed, and coached employees in SOP and route logistics, as well as customer service.

Collected payment for delivery of The Athens Messenger from commercial and residential customers.

Memorized customer related information and created all route logistics for training purposes.

EDUCATION

2014-2016 Southern New Hampshire University Hooksett, NH

Masters of Psychology, Industrial/Organizational Psychology

Forensics minor

4.0 major GPA

2009-2012 University of Rio Grande Rio Grande, OH

Bachelor of Science, Business Management

Psychology minor

3.75 major GPA

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