IT Specialist and Field Service Technician
Resume:
Daniel R. Chadwick
Williston, ND 58801
acrmzm@r.postjobfree.com
OBJECTIVE
To obtain long term employment with a company where work is steady, advancement is possible, and employee input is encouraged.
EMPLOYMENT HISTORY
Nabors Drilling USA, Williston, ND
10/2014 – 09/2015 IT Regional Field Service Technician
Maintain and repair all computers and computer related equipment for the company, both in the office setting as well as in the field as needed. Troubleshoot problematic issues as pertaining to the needed hardware and software for Nabors Drilling USA employees in a prioritized manner. Asset recovery and redistribution according to policies set forth by Human Resources and supervisory staff. Install hardware and software according to the needs of other employees and their job functions and train employees in their use. Install, maintain, and troubleshoot hardware, applications and operating systems manually and remotely. Inventory assessment, allocation, and distribution are necessary for this position also. The programs mostly used are Citrix, MS Office Suite, MS Exchange Server (for email), and many other Oil and Gas Industry related applications that are used in a Windows based environment. Also, responsible for configuring networks in offices and onsite at rigs and compressor stations. Active Directory and Windows Server 2012 skills are highly utilized for this job as well. Align satellites for optimal signal to allow for LAN and WAN networks to be used at remote oil drilling sites without allowing drilling operations be affected negatively. Make Ethernet cables and coaxial cables when needed for office and rig networks. Every aspect of IT and its related skills are implemented with a high degree of customer service and prioritization, while also focusing on the most efficient practices in a fast paced environment and under great pressure for positive results.
Baker Hughes, Williston, ND
09/2013-08/2014 IT Systems Specialist
Troubleshoot and repair computer and network related problems in accordance with established policies. Report activities to the IT supervisor in order to ensure work is being done efficiently and correctly in a prompt and professional manner. Technical knowledge and customer service is crucial for this position. This position is responsible for hardware/software troubleshooting, fixing and installation. This position also deals with Cell Phone/Tablet assistance, AV/Conference Room assistance, and some Telecoms installation and configuration. Printers are also installed and configured for machines to use both locally and from a print server. This institution works mostly with Microsoft packages; this includes: Windows XP, Windows 7, Windows Server 2003, 2008, and 2012. Microsoft Office Suite 2010 is what is used most, including Word, Excel, PowerPoint, Access, Outlook, Visio, OneNote, Lync, Project, SharePoint, and Communicator, along with Microsoft Exchange Servers. A wide range of programs utilized for specific jobs within the oil industry are installed, maintained, and repaired when needed. A high level of remote assistance is provided using Remote Desktop and MS Communicator. Virus removal and cleanup is at the highest priority here and taken very seriously. This company uses McAfee and Malwarebytes Antimalware for removal of malicious programs. This position is also responsible for many networking issues that arise. The home base for this region is in the Baker Hughes offices located in Williston, North Dakota, but travelling to the other offices within North Dakota is needed as well. As part of the Baker Hughes IT team, sometimes it is necessary to perform remote desktop support and related duties to employees throughout North America.
TEKsystems Inc., Williston, ND
09/2012-06/2013 Vendor/IT Specialist
Troubleshoot and repair computer related problems in accordance with established policies. The Vendor position was essentially a Contractor through TEKsystems, hired to perform computer repair duties at OneOK Partners’ Stateline Plant. Reported daily and weekly activities to the IT Field Services Manager to ensure work is being done efficiently and correctly in a prompt and professional manner. Technical knowledge and customer service is critical for this position. The types of jobs performed varied from day to day. This position is responsible for hardware/software troubleshooting, fixing and installation. This position also dealt with Cell Phone/Tablet assistance, AV/Conference Room assistance, and some Telecoms installation and configuration. Printers were also installed and configured. We have just changed from using TCP/IP configuration to Print Server configuration for all printers within the entire company. We work mostly with Microsoft packages. This includes: Windows XP, Windows 7, Windows Server 2003, 2008, and 2012. Microsoft Office is what is used most, including Word, Excel, PowerPoint, Access, Outlook, Lync, along with Microsoft Exchange. A wide range of programs utilized for the extraction and processing of natural gas were also used and provisioned with the use of Citrix and SCCM. A high level of remote assistance was provided using Active Directory, Remote Desktop, MS Lync, and LogMeIn. Virus removal and cleanup was at the highest priority here and taken very seriously. Fire Eye was used in conjunction with Microsoft ForeFront and Malwarebytes Antimalware for removal of malicious programs.
The Home IT, Muskegon, MI
10/2009 – 10/2012 Owner/Computer Repair Technician
Repaired computer related hardware and software problems for customers in a friendly, timely, and professional manner. Communicate with customers and potential customers about their needs and wants for computer builds, upgrades, and network setups. I was also responsible for budget assessments and Accounts Receivable/Payable. Most work was performed on Windows operating systems, with Windows XP, Windows Vista, and Windows 7 being the main operating systems used. My duties also involved staff acquisition and supervision.
Muskegon Community College, Muskegon, MI
01/2009 - 10/2009 Help Desk Lead Technician/Student Worker
Answering incoming calls on a multi-line phone system for assistance with computer related issues and forwarding those concerns to the right staff member or resolving the issue over the phone. Also, troubleshooting and diagnosing computer and network related problems concerning the college and its staff in a timely and efficient manner. These duties were always performed with courtesy and professionalism.
Dollar Discount/The 39er, Muskegon, MI
09-2005 - 02-2007 Online Marketing Manager/General Labor
Duties included: Choosing what merchandise to sell over the Internet for an established Retail/Wholesale outlet. Solely responsible for setting up an Internet sales platform and a system for Accounts Payable/Receivable online. Also, tasks included shipping and receiving duties and international customer relations for all online operations. I had also been a cashier and did a lot of building and maintenance throughout the store.
EDUCATION
High School diploma - 1994
Major: General Education
Oakridge High School, MI
Associates of Applied Science Degree - 2009
Major: Computer Science
Muskegon Community College, MI
CERTIFICATES AND LICENSES
Drafting Vocational Certificate, Muskegon Area Vocational Centre, MI
Business Education Technology, Small Business Bureau, MI
SKILLS AND ABILITIES
Superior customer service skills. Supervisory and business ownership experience. Highly proficient in the use of Microsoft Office Suite and Exchange Servers. Have some experience in web page design and editing using FrontPage. Familiar with Macromedia Flash MX program and creating internet animation. Trained in the use of IBM iSeries (AS/400). I have fundamental knowledge of C, C+, VB, and Java programming. Extensive experience in computer and network troubleshooting and repair of both hardware and software. Trained in aligning satellites to obtain optimal signal for LAN and WAN networks. Basic abilities in configuring routers and switches. Advanced skills in making Ethernet and coaxial cables. Safety training, including Fall Protection, in the Oil and Gas Industry.
HONORS AND ACTIVITIES
I have volunteered my time, energy, and skills at numerous places throughout the years, such as nursing homes and animal shelters, and whole-heartedly believe in the “Pay It Forward” philosophy. Continuing to learn new things every single day is something that is extremely important to me also.
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