General Manager

Abdur Rahim Khan

Marital Status: Married

Resident of Romania (EU)

Phone Number: 081******** (Nigeria)

E-mail address: *********@*****.***

I have working experience in Asia, Africa, Middle East, Europe, USA, and UK

Working Experience:

May 2015- Present General Manager . In 4 star hotel. Abuja. Nigeria.

June 2012 –May 2015 Director Operations .( Housing and Catering) Anan Iskan.Jeddah. Saudi Arabia.

www.ananiskn.com

A pioneer company,who provides accomodation and catering to the expat and local workers of all levels around the kingdom..

We have 4 major projects around the kingdom having in total 28 000 tenants and 200 staff under my supervison.

I am responsible of solving daily opeartions and maintenance problems, through my compound managers and others.

Comprehensive understanding of the cleaning, it equipments, materials, chemicals and daily schdeuling.

Good understanding of operations of Diesel generator of 1000 and 500 KVA. Caterpillar,Mitsubishi and others.

Good undestanding of RO ( Remote Osmosis) and WWTP ( grey water cleaning called Bio Shaft)

Good understanding of supply of raw water, well water, sweet water and RO water.

Good understanding of electrcity and water consumption on daily basis.

Good knowledge of HACCP, HSE, OSHA and others.

Practical understanding of KPIs,SLA and designing of Scope of work in Operations.

Responsible of preparing new proposals to the new clients with business development manager.

Responsible of making of kitchen, laundry, Security system and others for new and opening of a compound.

Responsible of purchasing all the kitchen equipment, laundry equipments and others.

Helping in making compounds ( porta cabins, precast and concreat ) with the project manager.

Responsible for P and L of every compound/camp we have.

Responsible of yearly operational budget of all the compounds.

Report directly to the CEO.

Jan 2011-Feb 2012. (1y 2 m) General Manager. ( pre opening) Ioana Hotels. Romania, ( 5 star, boutique. 30 rooms)

www.ioana-hotels.ro

This hotel is situated on the mountain city called Sinaia ( Resort hotel famous for the tourist during summer and winter)

Report directly to the owner of the hotel.

Responsible of all the activities involve in pre opening of a hotel and daily operations of the hotel.

Responsible for Room division including front office, housekeeping, Sales and marketing, Food and beverage etc.

Resposible of one restaurant also ( 250 pax) which is located on top of the mountain.( 900 meters away from the hotel)

Responsible of yearly budget both of the hotel and the restaurant.

We are Exceptional ( 9.8 out of 10) in Booking.com, because of our services, cleanesses and products.

Jan 2010-Dec 2010 . (1y) General Manager. Grand Hotel Rex. Romania, ( 5 star. 100 rooms)

www.grandhotelrex.ro

Responsible for 3 million euro turn over.

Report directly to the owner of the hotel.

Responsible for making yearly budget and the Profit and Loss of the entire hotel.

Responsible of 110 staff in summer and 50 staff during winter.

Responsible of the renting shops, their aggreement and proposal.

Responsible for the maintenance of the building and land scaping.

Revenue grew by 7% compare to last year during summer.

Revised all the menu of the restaurant, bars and rates of the rooms.

Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.

Responsible of the rooms operations, including laundry.

Introduced first time online booking system.

Introduced first time, international food fesitival every month, to open door for the middle class local customers.

Introduced first time cocktail evening every Sunday.

Arranged Micheal Bolton ( American singer) concert with a private company.

Arranged fashion show from Ukraine and Romanian singer Paula Seling ( 3rd in Eurovision) played her songs.

Invloved in setting up of fitness club .

Feb 2007- Dec 2009. ( 3 y ) General Manager. Iaki Hotel. Romania ( 4 star plus. 123 rooms)

www.iaki.ro

This hotel has 15000 sq meter land, it has Spa and Fitness,Casino,Bar,3 Restaurants and 4 Banquet Halls.

This hotel is famous for summer resort and business class customers.

50 rooms are under the category of 5 star hotel.

Report directly to the owner of the company.

Responsible of turnover of over 4.5 million euro .

Responsible of more than 175 employees.

Responsible for making yearly budget and the Profit and Loss of the entire hotel.

Look after the maintenance of the building and landscape.

Do daily morning briefing with heads of the department.

Solve daily operational problems of the staff and clients.

Actively involve in sales and marketing planning, strategy and promotion of the hotel and conference rooms.

Helping HR department in hiring employees, interview,train, and promote them.

Made plan for the salary raised, bonus scheme,incentives and training for the employees.

Occupancy grew by 12% and Revenue grew by 38% in 2007 compare to 2006.

Occupancy grew by 9% and Revenue by 10% in 2008 compare to 2007.(financial crisis and renovating of half hotel)

GOP and Occupancy exceeded in 2007 and in 2008 compare to the Bugdeted target.

Involved in construction of 27 new rooms,new restaurant of 300 covers,refurbishing of the 60 old rooms.

Involved in meeting with the Project Manager, Consultants, Archetect, Suppliers and others for the construction of the hotel new expansion.

Dec 2002- Aug 2004. (1y 10m) Project Manager/Food Manager. Tamimi Catering /KBR. Saudi Arabia. Iraq.

www.al-tamimi.com

Worked in Victory Camp,Baghdad,Iraq (During war)

Worked for Aramco where we supplied all the meals.

Worked with sub contractor KBR ( Kelloge Brown and Roots)

Report directly to the Area Manager (who was responsible for 54 Projects)

Responsible for all the DFAC by providing Breakfast,Lunch,Dinner and Midnight chow every day for more than 10000 US soldiers and civilians.

Responsible for entire project including Dining Room,Kitchen,Storeroom (dry and frozen)Garbarge,Transportation, Maintenance of DFAC and employees cabin .

Responsible of multinational staff of 115, their accomodation,weekly working roaster,medical, personal hygiene uniform,time card,passport and visa, salary, letters,telephone calls and their personal and work problems.

Solve daily operational problems of the staff and clients.

Responsible of portable water supply,sewage system,garbage system,petrol generator for power supply and sanitary facilities.

Responsible of making 30 days cycle menu on a regular basis.

Do daily morning briefing and give training to the employee on the basic of food handling to avoid cross contamination.

Responsible for the quality assurance of all Class 1 supplies delivery,recieving,daily issues,storage,make requistions and weekly physical inventory.

Strictly maintained HACCP rule and regulation as a SOP of the army standard.

Cost controlling and Menu planning to maximise the profit.

Mobilized a new camp near Abu Ghariab jail to feed 1500 soldiers every day.

Mar 2001-Oct 2002. (1 y/6 m) Resident Manager. Ramada Hotel. USA ( 4 star. 148 rooms)

Report directly to the owner/GM of the company.

Responsible for Food and Beverage,Front Office,House Keeping,Sales and Marketing and Human Resources Department.

Responsible of taking Early Bird Meeting in absence of GM.

Responsible of making daily roster of all the staff with coordination of HOD.

Responsible of maintenance of the hotel, rooms, restaurants and surroundings.

Deal with clients compliant and solve their problem.

Sep 1995- Oct 2000.(5 y/2 m) Banquet Manager,Sales and Operation. Marriott International. Pakistan ( 5 star. 290 rooms)

www.marriott.com/hotels/travel/isbpk-islamabad-marriott-hotel

Report directly to the Director Food and Beverage .

Responsible of entire banquet daily operation and sales and marketing.

Responsible of 40 staff in operations and 5 staff in sales department.

Operations.

Responsible for arranging all the seminars,workshops,meetings,conventions,wedding ceremonies,birthdays parties,fashion shows,musical concerts,musical gala,breakfast,lunch, dinner,hi teas and many others.

Responsible of all types of VIP function, like national days of diffrent countries hosted by Ambassadors, guests included ministers,army personals,secretaries,and diffrent hi profile personalities.

Do daily 5 minute morning briefing/training tips with all my operational staff .

Solve daily operational problems .

Did banqueting of high profile dignitiries like President/Prime Minister of Japan,Germany, Philippines,United kingdom,United States and Pakistan.

Did banqueting on arrival of President Bill Clinton of US in Pakistan and arranged Break fast,Lunch,Dinner, meetings, press conference done by CNN,ABC,BBC,White House and Pakistan News.

Did OIC conference of 7 days in which 54 Head of the Islamic state visited and stayed in Marriott hotel.

Sales

Responsible of taking morning and evening meeting with all my sales staff.

Responsible for making daily, weekly sales call plans for my sales team and myself.

Responsible of making segmentation of the market and allocated to my sales team.

I was responsible for all the Consulates, Embassies and Foreign Missionaries in the market to do sales call.

Make weekly sales calls and report to the Director Sales and Marketing.

Food and Beverage

Assists Director Food and Beverage to run the daily operational smoothly, to maintain the quality and provide training to f and b staff on monthly and quartely basis.

Helped in Restaurants, Room service and attend meetings in absence of Director..

Jan 1995- Aug 1995. (8 m) Food and Beverage Manager. Best Western Hotel. Pakistan ( 4 star. 110 rooms)

Report directly to the General Manager.

Responsible of coffee shop, restaurants,room service, banquets and kitchen.

Responsible of entire Food and Beverage daily operation.

Responsible for yearly budget, forecast and plan.

Responsible of solving daily operational poblems and meet the client demand.

Responsible of 30 staff.

1990- 1993. (diffrent dates). (3 y) Trainee, Internship. Le Meridien,Cyprus ( 5 star. 329 rooms)

www.lemeridienlimassol.com

During my Hotel Management course, I did internship provided by Intercollege, Limassol, Cyprus.

I did training in diffrent dates and occassions.

Occassions, like new year, christmas, and during summer time.

I did training in banqueting and in restaurants.

I did training in Front office as a bell boy, receptionist and in telephone handling section.

I did training with many foreigners and local students.

Education:

1 year university MBA ( marketing) American International University 1997.

3 years college Hotel Management Intercollege. Cyprus. 1993

2 years college Bachelor Degree Punjab University. Pakistan. 1989

Training and Workshops:

Trainer Development Programme (food and beverage service) by SAITHP supported by EU.

Customer Care (introductory course) by East Birmingham college.

Marriott Leadership Skills by Marriott International. USA

Safe Staff by Florida Restaurant Association. USA.

Food and Beverage Service by PITHM.Pakistan.

Goal Setting by Marriott Islamabad. Pakistan.

Foodborne Illnesses by Marriott Islamabad. Pakistan.

Stress Management by Akme systems. Pakistan.

Two Hour Decision Making by KZR Associates. Pakistan.

Time Management Seminar by IPS. HR Development Division. Pakistan.

Selling Techniques Seminar by IPS. HR Development Division. Pakistan.

Recommendations and Commendations by:

Ministry of Foreign Affairs Pakistan on visit of USA secretary of state.

Lt.Col Hank Dodge.USA Special Forces Commanding in Victory Camp.Iraq

MD and GM for OIC conference where 54 head of the Islamic states participated in Pakistan.

Embassies of EU,Japan,SaudiaArabia,Muritius,Turkey,Albania,Bosnia,Turkmenistan,Nepal,

Yogoslavia,and Kenya in Pakistan.

General Managers of Marriott Hotel for good job on diffrent occassions.

Regional Director Food and Beverage for good work on diffrent occassions.

Director Sales and Marketing for endless efforts.

British Council,Pakistan Petroleum,Asian Development Bank,Shell and Shubinak for good work.

Marriott Lodging-International 1998, 1999 for Highest Quality F and B team. Part of the team.

Intercollege, Cyprus as a student of the college.

Languages:

English and Hindi (fluent)

Romanian ( good)

Arabic ( fair)

Greek,and French (poor)

ExtraCurricular Activities:

2007- 2011 : Lecturer (part time) in American Hospitality Academy (AHA) Brasov.Romania.

2005-2006: Teached Economics and Huminities in Cambridge School of Bucuresti.(Constanta)Romania.

1996-1997: Visiting Faculty in KFIMS for Hotel Management for MBA students.Pakistan.

1994-1994: Worked in diffrent Hotels Restaurants, Bars and Disco in England.

Athletics and Games (indoor and outdoor)

Boy scout. ( attented 6th Pakistan Rover Scouts Moot)

Contact this candidate