Operations Manager/ Program Manager / Project Manager
Resume:
KEVIN PICKENS, MBA, BS
**** ******** ***** ******** ****, TX 77489
***********@*****.***
Hard wired to proactively lead and perform at the highest levels
EDUCATION
MASTER OF BUSINESS ADMINISTRATION 2011
UNIVERSITY OF PHOENIX, PHOENIX, ARIZONA
BACHELOR OF SCIENCE, HEALTH CARE ADMINISTRATION 2009
UNIVERSITY OF PHOENIX, PHOENIX, ARIZONA
QUALIFICATIONS
Natural proactive leader and proverbial “go to” person who knows what needs to be done and takes action
Intuitive, analytical, and strategic gift of “seeing the invisible” and knowing how to improve business processes and motivate teams to create the highest levels of efficiency and productivity
Executive business professional that swiftly assesses and implements decisions with confidence
Respected as a dynamic business builder, hands-on-leader and creative solutions provider, delivering impressive bottom line results.
ERP (Oracle, SAP) knowledgeable
WORK EXPERIENCE
HOUSTON ACUTES PROGRAM MANAGER APRIL 2012 - DECEMBER 2014
DAVITA INC - HOUSTON, TEXAS
Responsibilities include:
Directs, manages and supervises Acute Program Office Service Schedulers, Service Recorders, Materials Transporters, Medical Coordinators and Bio Medical Team
Directs the dialysis business of assigned facilities within a defined area through effective leadership and management
Understands and interprets national quality standards & develops plans to modify & grow business according to standards. Uses standard auditing tools and procedures to ensure accurate reporting of growth and projected growth
Establish and maintain a Platform infrastructure with flexibility to scale based on facility needs and resources
Responsible and accountable for facility maintenance including safety of all facilities
Provides regulatory interpretations, technical assistance, and recommendations related to facility safety programs
Coordinates operation strategies and activities to ensure outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines ensuring efficiency and budget
Coordinates and oversees logistics associated with patient care within the assigned regional area
Maintained 95% retention rate of all staff
Ensured successful implementation by training over 45 staff personnel using knowledge of SAP/Oracle ERP Central Component (ECC), Business Information Warehouse (BW (BI)), Materials Management (MM), Sales and Distribution (SD) and Financial Accounting and Controlling (FI/CO)
Saved Davita $1.5 million by using knowledge of SAP systems and rebate requirements to research and justify reasons to deny incorrect claims by company rebates. Trained Finance staff to take over the rebate
Generates reports to identify trends and opportunities for process improvement - Prepares data for presentations
ASSISTANT MANAGER DECEMBER 2010 - MARCH 2012
THE HOME DEPOT - PHOENIX, ARIZONA
Responsibilities included:
Managed team of 45 associates, with 0.0% of safety violations and the highest retention rate within the region
Lead an eight person team by providing leadership and mentoring to create and maintain key project schedules, create and report metrics, track resources for entire site effort, evaluate risks and create and design queries for customer relations, production planning and accounting operations.
Enhanced ability for nine department managers to analyze business operations by managing a key SAP project to implement a site-wide intranet dashboard to report key process indicator metrics using different codes
Defined strategy and business plan for operation departments
Developed weekly and daily plan for department heads and associates to drive sales and customer service
Increased amounts of product on the floor which resulted in a 15% increase in sales and increased at home services sales by 25% for the 2011 quarter
Participated in planning, budgeting and general management efforts for the store
Sets priorities and functional standards for the Team
Made and executed decisions within delegated authority
Provided the leadership to have a balanced and satisfied employee group by doing timely performance appraisals, providing development and mentoring of subordinates and staff
HOSPITAL ADMINISTRATOR/CORPSMAN DECEMBER 1998 - MARCH 2011
UNITED STATES NAVY - PHOENIX, ARIZONA
Responsibilities included:
Responsible for ensuring staffing for the hospital including hiring, counseling, evaluations as well as providing recommendations regarding staffing requirements to the Director
Conducted financial and statistical analysis and business modeling of financial and operational information
Provided summary reports and recommendations to Hospital Director
Responsible and accountable for facility maintenance including safety of equipment and operating standards
Prepared reports and audits on procedures and processes to monitor effectiveness and efficiency of operations
Responsible for maintaining sufficient inventory of medical supplies, equipment and organization of medical store at the hospital
Generated budgets, work schedules, and delegated duties pertinent for a variety of missions
Managed item and monetary accounting, inventory control, financial planning and warehousing functions.
Developed methods and improved procedures for storing property. Controlled issuance of high dollar classified, sensitive, pilferable and controlled items.
Developed incentive programs that improved inventory levels, reduced waste, increased awareness and protected assets. Ensured all OSHA safety standards, personnel safety standards, workplace housekeeping and security of the work environment was maintained.
Developed database retrieval scripts for material management
Monitored and operated the Standard Base Supply management
Processed purchase orders from customers to initiate procurement from suppliers. Tracked delivery estimates and provided information to customers as needed.
Contact this candidate