Customer Service Manager

Gary L. Wall

*** ******* ***** **, *** #**** 217-***-**** **********@*****.***

Objective

To obtain a position with a dynamic corporation where I can utilize my energy, skills and experience. Seeking a company with growth and development opportunities

Work Experience

AARONS RENT TO OWN - AUSTIN, TX 06/2012 TO PRESENT GENERAL MANAGER

Manages the store to achieve planned growth and profit goals

Accurately report financial measures and transactions

Manage inventory supply to ensure adequate availability of merchandise at all times

Ensure that Quality Control Calls are completed on all new lease agreements within 1 business day of

delivery

Ensure the protection of store assets and reconcile inventories weekly

Implement innovative collection practices in order to decrease debt ratio

Provide daily communication and analysis of business results to teal and Regional Manager

Ensure showroom floor is merchandised

Promptly resolve customer concerns

Ensure execution of Aarons Customer Service

Communicate and reinforce brand strategies and priorities to the team

Recruit, hire, train and develop team members for further opportunities

Manage associates

Demonstrates strong leadership, communication and interpersonal skills

AARONS RENT TO OWN - BASTROP, TX 02/2011 TO 06/2012 MANAGER TRAINEE

Review and close lease agreements with customers

Update customer information to maintain accuracy

Implement innovative collection practices in order to decrease debt ratio

Maintain customer contact over the phone and through field visits

Promptly resolve customer concerns

Ensure execution of Aarons Customer Service

Communicate and reinforce brand strategies and priorities to the team

Manage the collection process

Act as a customer counselor by discussing benefits of timely lease agreement renewal payments

Demonstrates strong leadership, communication and interpersonal skills

FLEET GLOBAL SERVICES - ORLANDO, FL 01/2010 TO 09/2010 DELIVERY DRIVER/ OWNER OPERATOR

Delivered goods of all kinds to various customers

Maintained inventory and temperature levels as required by manifest

Supervised 2 employees on daily activities

Increased customer base/accounts by 15%

Managed shipping and receiving accounts

MILLER EXPRESS FREIGHT INC. - CRAWFORDSVILLE, IN 05/2005 TO 12/2009 DELIVERY DRIVER/ OWNER OPERATOR

Supervised drivers on daily activities

Managed temperature logs and claims on inventory

Managed all employee logs according to F.M.C.S.A standards

Sold services to cold call customers

TRANS AM TRUCKING INC. - OLATHE, KS 01/2003 TO 05/2005 DELIVERY DRIVER

Maintained logs. Shipping manifest, hazard materials, and safety data sheets

Supervised and made all decisions on route determination

Inspected equipment used to the standards of F.M.S.C.A

RENT A CENTER - Danville, IL 10/1999 TO 11/2002

SALES / CREDIT MANAGER

Supervised all sales and credit transactions

Supervised 6 employees in daily activities

Maintained all inventory

Increased store profitability by 7.9%

Implemented an affective proactive sales plan

Implemented innovative collection practices which decreased debt ratio

Trained employees on customer service and interaction procedures

EDUCATION

DANVILLE AREA COMMUNITY COLLEGE DANVILLE,IL 11/2002 TO 01/2003

Studied Nursing in career oriented registered nursing program completed 63 credit hours

COMPUTER SKILLS

INTERMEDIATE PROGRAM PROFICIENCY IN

Excel, Word, Power point, Outlook, Quicken Books

ACTIVITIES

Weightlifting, basketball, little league basketball coaching, reading and research,

REFERENCES

Available upon request

Contact this candidate