Customer Service Front Desk
Resume:
Robin Ramatu Smith
Email Address: *************@*****.***
Norcross, GA 30092
EDUCATION
Georgia State University, Atlanta, Georgia
Expected Graduation: 2016
College of Arts & Sciences
Major: English
Concentration: Secondary Education
PROFESSIONAL EXPERIENCE
Administrative Assistant- Express Employment Professionals (AA Power Equipment)- Temporary Assignment- April 2015- present
Processes incoming orders from Amazon
Answering phones and processing customer requests
Monitoring outgoing shipments on Amazon Seller Central
Data entry of invoices and bill of lading records
Preparing records of orders and monitoring order history for efficiency
Training team members on daily practices and procedures
Front Desk Receptionist– Express Employment Professionals (The Intersect Group)- Temporary Assignment
●Served as a liaison for interviewees and recruiters
●Managed front desk operations while working quickly and efficiently in a high volume office
●Operated multi-line phone and system while effectively communicating with recruiters and other members of staff
●Maintained lobby appearance throughout the day
Customer Service Specialist- Nordstrom Direct Call Center- August 2014- April 2015
●Processed initial reports on fraud, suspicious activity, and other sensitive customer inquiries
●Processed incoming calls in remote call center environment
●Trained to manage calls within my que with efficiency
●Managed inbound/outbound calls to customers, Nordstrom Stores, and other businesses in the interest of the customer
●Responsible for identifying fraudulent activity on customer’s order
●Processed incoming orders and other customer needs
Stock/Logistics Lead - Nordstrom Rack- Buford- January 2014- August 2014
●Directed all incoming freight and received the daily shipment of inventory
●Processed all new product for the entire store
●Maintained department appearance
●Managed outgoing product
Service Experience Specialist -Nordstrom Rack- Perimeter Expo- September 2013- January 2014
●Managed multi-line phone system
●Delivered premier customer service in a high volume setting
●Responsible for managing beginning and end of day procedures
●Trained new team members on policies and procedures
Temporary Work-study Front Desk Receptionist- Margaret A. Stanton Office of Disability Services -August 2008- May 2010
●Organized and administered exams to a large student body
●Managed appointment and exam scheduling
●Managed multi-line phone system and front desk operations
SKILLS AND AWARDS
●Mistress of Ceremonies: 164th Independence Celebration of Liberia -July 2011
●Proficient in the use of the Microsoft Word and PowerPoint Intermediate in the use of Excel
EDUCATION INITITAVES
Teachers of Color Preparatory Institute (TCPI) - January 2011- Present
Breakthrough Collaborative Tutor - January 2012-Present
Breakthrough Collaborative Teacher Intern - Summer 2012
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