office personnel

Joan Fleurdeliz Pedriña Garcia

*** ***** * **** * Villa Beatriz Old Balara Quezon City

Contact# 091*-*******

Objectives: To work in a company that will offer me challenges, career opportunities and future growth and obtain the position that utilizing analytical and organizational gained during my past employment.

Work Experiences:

White House Dental & Optical Clinic

Admin Assistant (2011- 2013)

handles administrative works

process human resources and payroll forms (i.e., re-appointments, leaves, wage payroll, pay increases, etc.); enter information into human resources/payroll systems

assist employees with the completion of employment and human resources forms establish personnel files

ensure that forms are processed in accordance with payroll deadlines

answer human resources and payroll inquiries

collect, review, monitor deductions from accounts and process refunds; verify accuracy of information; make adjustments as needed; monitor deadlines and provide notifications

assist with various ongoing human resources-related projects

generate and review reports; update data/information and track changes

perform general office support; file appropriate documentation and maintain files

may coordinate the work of others

assist with administrative and operational functions of the company.

checks and validates daily sales report

process,monthly payroll, reporting and maintain office documents such as reports (monthly summary sales, commission & incentive reports, employees performance report, monthly expenses)

maintain and secure an orderly filing system.

Globe International Distributor Inc

Customer Care Specialist ( 2010- 2011)

Handles analytical technical inquiries and complaints of company products and field reports

Create and encode job accomplishment and product information database

Maynilad Water Services, Inc.

Anti-Illegal task Force

Customer Service Analyst and Team Leader- 2007- 2008

Handles analytical investigation all accomplished field reports, query and phone-in complaints using Complaints Routing Monitoring System (CRMS)

Closing of complaint issues by gathering result and enough information using Anti-Illegal Operation Unit (AIOU) and Illegal Re-Opening Database System (IRDS) gathered from the investigators and front liner officers

Collect and encode all accomplished field reports / findings of all activities related to anti-Illegal Operations unit

Monitoring of South Operation of Temporary Closure Disconnection Database (TCD) of Pasay / Makati and South Manila

Create, validate and encode job accomplishment for the disconnection of commercial and industrial accounts

Daily monitoring of settled and unsettled arrears and penalties

Prepare and assist re-connection of settled accounts, final demand letter and memo base as assigned by implementing head supervisor

Assists the supervisor in the verification of account records history in the System Application Product (SAP) for the assessment of illegality cases

Prepares weekly collection report

Prepares weekly summary list of TCD accounts for blocking and unblocking to system

Assist all queries regarding anti-illegal cases if supervisor/front line officer is not available

Supervise twenty-eight (28) water maintenance workers

Isetan

Merchandising Division

Men’s Sportswear Section

Management Trainee- 2006- 2007

Leads and controls merchandising operation within the area of responsibility through supervising and skillfully conduct of transaction with the suppliers

Ensures that department sales quota is achieving through proper selection and updates with complete familiarization with merchandise

Controls and monitors stock levels and deliveries to ensure adherence to stock plan and/or open-to-buy

Constantly review stocks movements per branch store to determine saleability of merchandise per location and at the need price revision, mark down and/or transfer of merchandise to another section/department per branch store

Negotiate with suppliers for favorable terms, discounts, rebates, merchandize style adjustment (if necessary), etc

Coordinates with the store department regarding inventory stock levels per branch store and make appropriate actions

Check warehouse and Damage Merchandising Area for return of bad orders

Philippine Bank of Communications

Special Accounts Management Group

General Clerk- 2006

Assists in the performance of all clerical functions for the administration and management acquired properties, and arrangement of filing system of acquisition documents; disposal of old file records and building-up of shadow file of Bankwide Real & Other Properties Owned and Acquired accounts including the encoding necessary details and information in the ROPOA database

Arrange and maintain an effective filing system of acquisition documents

Handle the monitoring of payment documents of maintenance expenses

Assists in the monitoring and validation of expenses against the approved budget

Assist in the disposal of old file records beyond the required retention period

Assists in the encoding of necessary details and information in the ROPOA database as may be required

Maynilad Water Services, Inc.

Revenue Enhancement Directorate / Anti Illegal Task Force

Encoder- 2005- 2006

Prepares job orders, final demand letter and memo based as assigned by implementing head supervisor

Encodes all accomplished field reports and findings of all activities

Collects all field data and encodes the same into the database

Monitors payment related to temporary closure due to delinquency and illegal re-opening disconnected services

Monitors accounts with unsettled arrears in RED database for selective field monitoring

Assist the evaluator in the verification of accounts

Assists in the verification of account records in SAP

Handling customer complaints and endorsed to implementing head supervisor

Isetan Recto

Men’s Sportswear Section

Stock Clerk- 2005

Prepares weekly inventory report, monthly sales report, assist customer queries

Monitors daily sales of concessionaire and outright sales

Interest and Skills:

Computer Literate

Internet

Photography

Design and Layout

Encoding

Personal Information:

Birth Date: May 15, 1981

Birth Place: Manila

Citizenship: Filipino

Religion: Roman Catholic

Mother’s Name: Carmelita Pedriña

Father’s Name: Danilo Pedriña (deceased)

Educational Background

College: Polytechnic University of the Philippines

Bachelor in Journalism Batch 2002

Short Training Course: City College of Manila

Hotel and Restaurant Services July-Sept 2004

High School: Ramon Avanceña Batch 1998

Elementary: Moises Salvador Batch 1994

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