Customer Service Sales

Anita Hall

**** ****** **** ***., *******, GA. **017

678-***-**** main

*******@*****.***

EDUCATION

Eastern Michigan University, Ypsilanti, MI. Bachelors of Science-Sociology, Psychology

G.P.A-3.47/4.0 Degree Received: April 2009.

SKILLS

Advanced experience in management and office supervisory training skills.

Innovative knowledge in social research, adult, and child development and behavior.

Excellent leadership, interpersonal, verbal, and written communication skills.

Possess excellent interpersonal, analytical, and organizational skills.

Proficient computer skills: Microsoft Word, Access, Excel, PowerPoint, Outlook, and Internet researching.

Ability to accurately and promptly create, edit and process business documents and projects.

RELEVANT EXPERIENCE

BANK OF AMERICA, Kennesaw, GA 04/2014 - Present

Customer Marketing Specialist

Lead and organize marketing activities and policies to promote products and services inquiry resolution.

Categorize, expand, and assess marketing strategy, based on knowledge of market characteristics, rates, and markup factors.

Achieved monthly sales goals while maintaining value to the relationship of the customer.

CAMOUFLAGE INK, Lithia Springs, GA 10/2009 – 01/2014

Account Manager

Conduct the hiring and training of the sales staff and manage their daily activities.

Created monthly journal entries related to cash receipts and deposits. Efficiently balanced monthly and year-end reports.

Verified accuracy of figures, calculations, and postings of daily employee shifts for newly hired support staff.

Handled multifaceted clerical tasks entailing data entry, filing, records management and billing.

ORCHARDS CHILDREN’S SERVICES, Southfield, MI 12/2010 – 05/2011

Licensing Worker

Assess individual and family strengths, limitations and needs.

Proficiently assessed, interviewed, and inspected residents of potential foster parents.

Provided training for foster care applicants.

Worked in union with the courts and state in securing the safety of the families.

Managed cases with clients and submitted reports to the state for review of licensing.

METRO CHARTER ACADEMY 9/2009 – 06/2010

Substitute/Volunteer Teacher

Effectively followed lesson plan provided by the teacher for student education

EASTERN MICHIGAN UNIVERSITY, Ypsilanti, MI 1/2006 - 04/2009

Social Science Student

HENRY FORD HOSPITAL, Wyandotte, MI 11/2005 – 04/2008

Psychiatric Nursing Assistant

Regulated adult/geriatric care and rehabilitation; organized quality enhanced activities.

Provided patient psychiatric assessments, crisis interventions, temperament control, and discharge placement.

Authenticated personnel observations, assisted in administering care plans, behavior objectives, and treatment goals.

Obtained and documented vitals, blood glucose monitoring, and supported patients with activities of daily living (ADL’s).

Henry Ford College, Dearborn Heights, MI 09/2003 – 01/2006

Nursing Student

ACCOUNTS ON CALL, Ann Arbor, MI 06/2001 – 09/2003

Accounts Receivable Specialist

Critically resolved account discrepancies by investigating documents, issuing stop payments, adjustments, or payments.

Validated accounts by reconciling statements and transactions.

Organized revenue by notifying customers of insufficient payments and delinquent accounts.

Obtained and collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.

ACCOUNTEMPS, Southfield, MI 10/1998 – 06/2001

Account Payable/Billing Clerk

Effectively paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.

Accomplished work preparation by gathering and sorting documents and related information.

Secures financial information by completing data base backups.

Created journals to maintain financial records by filing accounting documents.

STANDARD FEDERAL BANK, Troy, MI 01/1992 – 08/1998

Financial Counselor/Bank Supervisor

Managed security operations and a staff of Customer Service Representatives (CSRs) and Tellers.

Devised and implemented innovative marketing principles and promotional sales events for branch goals to further support financial growth.

Directed daily operations, including branch sales, business development, customer service, and credit analysis.

Counseled clients and high net-worth individuals with regard to their financial needs.

Successfully exceeded cross-sell goals with banking services and products to clientele

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