Technical Support Software
Resume:
Dominik K. Zieba
Elgin, IL *****
**********@*****.***
Technical Skills:
Mobile technology research, development, and implementation
Company IT Metrics analysis (Call center ticket analysis)
Extensive knowledge of workstations; iOS, WinOS, and hardware
Boundless Knowledge of Windows 7, Vista, XP, 95, 98, Millennium Edition, 2000, O/S and all iOS
Experienced in Microsoft Server 2003 and 2008
Expert experience in Microsoft Word, Excel, Power Point, Access, Visio, and Outlook
Installing operating systems on all brands of PC, including but not limited to HP, Dell, Acer, Gateway, Cisco, Netgear
Installation of COMM devices, printers, faxes, AIO nodes, routers, modems
Upkeep and updating drivers for all hardware components
Supporting cisco phone systems at client site
Workstation system maintenance(virus protection, defrag, clean disk, format, reinstalling O/S)
Efficient in software and hardware troubleshooting
Traveling for client out of state to support client national meetings
Completed Structured Network Cabling, Computer Programming, Personal/Business Computer Software/Hardware maintenance, electronics and IT logic courses with 4.0 GPA
General Skills
Staying proactive and not reactive
Always above a 99.9% uptime
Flawless service delivery
Able to multi task effectively
Delegate and manage employees in a fast paced environment
Exceptional communication skills with all levels of personnel
Knowledgeable in computer software and hardware
Detail oriented/organized/prepared
Customer goal service oriented and goal driven
Employment History:
IBM
IT Consulting/Project Management/Sr Metrics Analysis
9/2011 – 8/24/2015
IT Consulting, Development, and Technical Support for client; Astellas Pharma
Mobile technology research, development, and implementation
Company IT Metrics analysis
Extensive and proper knowledge of workstations; OS and hardware
Maintain Many Clients With MS Server 2003 and 2008 as an administrator and tech supporter of hardware and software
Maintaining security on all workstations are servers using various software (Symantec, Norton, AVG, Kaspersky, McAfee)
Securing client networks
Installing all and any software
On-Site Support for security software, hardware support, software support,
Complete knowledge of all network topologies
Remote support with gotomeeting.com and remote desktop
Phone support, walking clients through a step by step process of troubleshooting problems and achieving results
TekSystems/CapGemini
IT Consulting/Technical On-Site
9/2011 - Present
IT Consulting and Technical Support
Extensive and proper knowledge of workstations; OS and hardware
Remote support with Bomgar and remote desktop
Phone support, walking clients through a step by step process of troubleshooting problems and achieving results
Orange Concepts, Ltd.
IT Consulting, Development, and Technical On-Site Off-Site Support
02/2009 – 9/2011
IT Consulting, Development, and Technical Support
Extensive and proper knowledge of workstations; OS and hardware
Handled a total of 198 workstation for various clients
Maintained Many Clients With MS Server 2003 and 2008 as an administrator and tech supporter of hardware and software
Maintaining security on all workstations are servers using various software (Symantec, Norton, AVG, Kaspersky, McAfee)
Securing client networks
Maintaining and updating active directory in Microsoft Server 2008
Built a doctor office network from the ground up office using MS Server 2008, 25 workstation
Installing all and any software
On-Site Support for security software, hardware support, software support,
Complete knowledge of all network topologies
Remote support with gotomeeting.com and remote desktop
Phone support, walking clients through a step by step process of troubleshooting problems and achieving results
Education:
2009 – 2010 ITT Technical Institute, Mt. Prospect, IL
2001 - 2002 Environmental Technical Institute, Itasca, IL
1998 - 2001 James B. Conant High School, Hoffman Estates, IL
References available upon request
Contact this candidate