Receptionist/Clerical

Professional Summary

I am a Patient Access Representative with superior computer skills and phone etiquette. I’m a motivated individual with over 20+ years experiences in a fast-paced, team based environment, also, personable and professional under pressure. Excellent communicator with 20 + years in a demanding environment as a customer services representative. Patient, empathic, and, customer service skills adept at working in diverse customer service environments.

Skills

Exceptional communication skills

Quick learner

Trusted key holder

Proficient in case management

Multi-line phone experience

MS windows proficient

Work History

Martin General Hospital-Patient Access Representative, Williamston NC 08/2005-03/2013

Interviewed patients and enter information required for registration/admission into computer.

Politely assisted patients via telephone.

Verified health insurance using the internet as main resource.

Explained hospital regulations such as; payment of accounts, and, privacy act rights of patients.

Answered patient’s questions with up-to-date knowledge policies and procedures.

Handled daily heavy flow of paperwork and communicated with other department

Days Inn Hotel-Front Desk Clerk, 103 E. Boulevard, Williamston NC, 03/2001-4/2005

Greeted and checked guest in/out

Collected payments using various methods

Faxed, copied, and, printed documents

Provided ongoing guest services as needed

Directed calls to the appropriate room of guest

Check to Cash- Teller/Cashier, Williamston, NC, 04/2003-10/2003

Greeted customers to ascertain what their needs were

Answered an average of 15-20 calls daily, addressing customers questions

Responsible for safe, as well as reconciling drawer at the end of shift

Managed wide variety of customer services and administrative tasks

Education

Diploma – Data Entry, 1987

Computer Processing Institution –Connecticut

ICDC College Medical Office Specialist Certificate, 2015

Martin Community College, Some College Credits in Office System Technology

Certifications

Computer Training Certificate

Customer Services Certificate,

Microsoft Word Certificate

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