Developer Customer Service

Jon Ohmann

Indian Trail, North Carolina 704-***-**** / ***.******@*****.***

Manager / Analyst / Senior Developer / Support Professional Very broad computer expertise.

Creative Senior Manager/Developer with an excellent track record seeking an organization that can best utilize my authoring, development and troubleshooting skills. Very deep technical background and exceptional customer relations experience. I am dedicated to meeting expectations and time lines and prefer to be hands-on.

PROFESSIONAL SUMMARY

17+ years experience as Visual Basic/VB.NET developer

produced many first time quality programs and applications in the Financial Services, Customer Service and Legal/Arbitration industries

15+ years experience in MSSQL development and management

Strong back-end data manipulation and management using ADO, ADO.NET, ODBC and OLEDB

Extensive development expertise using the Visual Studio and Express IDEs

Extensive experience using SSMS/Enterprise Manager/Query Analyzer and SSIS/DTS

Experience using both core and third party APIs in the VB/VB.NET environment

Highly skilled in application development to consume Windows API functions and processes

Experience developing applications using the AOP, OOP, Functional and Modular Programming paradigms

Experience developing using RAD, SSADM, DSDM and Agile methodologies

Experience developing using Design-driven Development, Feature Driven Development, and User- centered Design processes

Extensively worked using Packages, Stored Procedures, Triggers, Views and Functions in T-SQL

Experience using MS Project, MS Visio, ERWIN for project management, Data Modeling and Design

Extensive web development experience using ASP/ASP.NET and VBScript/JavaScipt

17+ years telecommuting

Excellent analytic, organizational, problem solving, interpersonal and communications skills

Can quickly adapt to new challenges and work efficiently with minimal supervision TECHNICAL SKILLS SUMMARY

Desktop development in Visual Basic 5/6, VB.NET, VB Express

Database platforms: SQL Server 7/2000/2003/2008 R2/2012, MySQL, Foxpro (xBase), Oracle

Web development in ASP, HTML, HTML5, JavaScript, PHP, MySQL, JQuery, CSS, Material Design

IDE environments: Dreamweaver, Code Charge Studio, Visual Studio .NET, NetBeans

Interactive Voice Response(IVR) specialist, Computer-telephony integration, heavy Call Center background. Programmer for CTI applications and various hardware and technologies including VoIP.

All MS OS including installation, maintenance and troubleshooting of server systems

IIS setup, configuration and maintenance. Thorough networking background. Excellent PC and related systems troubleshooting experience

PROFESSIONAL EXPERIENCE

Talon Financial Technologies, Inc., 2003 to Present: Senior Developer

Talon provides various processing, software, and services to the financial services industry. As Senior Developer, I oversaw, managed, developed, deployed and continue to provide ongoing support and modifications for many products and services in a variety of languages and platforms. Responsibilities:

Created several desktop data processing utilities using VB.NET to automate data/file transfer to third parties

Created several utility applications using VB.NET to automate internal “housekeeping” processes

(archive, backup, data updates)

Created VB/MSSQL applications to scrub and normalize diverse shareholder data then locate contact information using various in-house and third party services

Designed and developed Interactive Voice Response systems using the MasterVox platform.

Designed and developed Callcenter Client Workstation software in VB using the Orecki VoIP libraries

Performed daily Import and Export of client data in a variety of formats to and from MSSQL using SSIS/DTS

Created Client Data “Reports” using SSIS/SSMS/TSQL and MS Excel

Designed and developed front end Web Applications using ASP, HTML, PHP, VBScript/JavaScript, AJAX, JQuery

Deployed and maintained development and Production Database and Web Servers

Worked directly with clients on User Requirement Discovery, Test Case Development, Deployment and Implementation, Training and application maintenance

Designed and developed and managed a large unified Job Management application combining all available client services, with internal services (to include statistical analysis and billing) as well as Customer Services and reporting

GetAGeek, Inc, 2000 to 2003:

Senior Developer

GetAGeek, a computer consulting firm located in lower Manhattan, was founded to provide outsourcing of computer consultants for businesses looking to keep ahead of the technical curve. GetAGeek provided professional consulting and hosting services to a wide-range of clients. As Senior Developer, I oversaw, managed, developed, deployed and provided support and modifications for products and services requested by clients in a variety of industries.

Responsibilities:

Designed and developed many application using VB/VB.NET with ADO/ADO.NET/ODBC/OLEDB to perform various data transfer and transformations

Designed and developed web applications using HTML, ASP, VBScript/JavaScript. Integration of COM/ActiveX objects developed using VB/VB.NET. Dynamic access for Web from MSSQL and MySQL using ADO/ODBC/OLEDB.

Designed and developed changes for The American Arbitration Association converting from a JSP/Oracle based system to an ASP/MS SQL based systems

Assisted in the development of the data-driven site used by the Virginia Department of Education for Middle School students with disabilities, using Flash, .NET Web Services, JSON, and ADO/OLEDB.

Designed, developed and maintained Interactive Voice Response (IVR) electronic voting system using the MasterVox IVR platform interfacing to MSSQL via ODBC

Designed, developed and maintained Web Based electronic voting system using ASP, VBScript/JavaScript interfacing to MSSQL via ADO/OLEDB Georgeson Shareholder Communications Corporation, 1994 – 2000 Application Developer

Georgeson - Shareholder Communication Corporation (now owned by ComputerShare) is the largest proxy solicitation firm in the financial industry. As an Application Developer, I developed, implemented and maintained Interactive Voice Response (IVR) systems for users to manage their Employee Stock Purchase Plan Accounts via telephone. These systems used the MasterVox IVR Platform and interfaced to Oracle using ODBC.

TeleSystems, Inc (Virginia) 1990-1994

Systems Technician

Began as an installer involving large amounts of travel throughout the US to install telephony equipment. Promoted to in-house customer support position proving technical support over the phone and remote computer-computer diagnosis and problem resolution. Co-designed and co-developed the interface for the company's entry-level product using Clipper. Was promoted to software engineer in 1993 and contributed to the development of the companies OS/2 based product using the SmallTalk programming language. US Navy 1984 – 1990

HM2/E5

Was trained as a Hospital Corpsman achieving the rank of Second Class (E-5) prior to honorable discharge in 1990. Obtained specialized training as a Laboratory Technician and further as a Histology Technician. Stationed aboard the USS Coronado (AGF-11), I participated in an 11 month tour of the Mediterranean, home-ported out of Gaeta, Italy, as well as a 7 month tour in the Middle East, home-ported out of Bahrain. My final duty station was the US Naval Hospital in Bethesda, Maryland.

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