Customer Service Manager

Howalene D. Clark

*********@*****.***/+1-773-***-****

Professional profile: Well qualified and committed customer service and bank teller professional with proven experience of demonstrated accomplishments; developing corporate growth, stability, and financial performance. Skilled analyst with strong organizational and communication abilities; leadership qualities with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Professional Qualities:

Customer service experience in the financial industry

13 years as a call center professional; using multiline phone systems

Eight years as a bank teller; cash handling amounts of $5K or more, and vault balancing

Supervised up to 25 employees

Superior written and verbal communication skills

Employment Experience:

Bank Teller

Processed deposits, withdrawals, check cashing and other bank transactions

Answered questions and resolved problems for customers concerning ? services provided by the bank

Reviewed and verified daily reports assigned by branch manager

Cross selling bank products and services

Accurately maintained and balanced cash drawer, and coin vault

Assisted staff with end of day balancing

Order Specialist

Received customer orders via multiline phone system

Accurately recorded and documented market purchases and sells

Communicated with various U.S. markets via phone and computer, expediting market orders placed with live markets and markets to be placed concerning same day or next day trading

Reported sale and purchases of orders to customer

Phone Clerk Supervisor

Responsible for supervising a staff of up to 25 employees

Provided vital quote and market information, via multiline phone system

Documented and placed live orders for day and night markets

Assisted IT with the maintenance of quoting systems

Employment History:

Royal bank, Chicago, IL, Bank Teller, 9/04-4/12

L.F.G. Brokerage, Chicago, IL, Order Specialist, 5/99-4/03

Lind-Waldock, Chicago, IL, Phone clerk supervisor, 1/91-5/99

Training:

Metropolitan Family Services, Chicago, IL

Workforce Development Training

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