JOB OBJECTIVE:

To obtain a position as a Technical Support Specialist in your organization and utilizes my technical skills, troubleshooting experience, work ethic, and leadership abilities.

PROFILE:

• Experienced systems administration, data center operation and production control.

• Constantly searching for new ways to improve and be efficient.

• Excellent customer service with all types of clients.

EMPLOYER:

Jun. 11 – Present Donor Network West

JOB TITLE: I.T. Support Service Coordinator

DUTIES:

• Evaluate technical issues and provide recommendation

• Evaluate and test potential IT software products and provide technical recommendation

• Provide New Hire Orientation and Training

• Manage Brivo Key Card access

• Manage Kaspersky anti-virus software and resolved daily report threats

• Perform hardware/software troubleshooting and installation

• Perform PC imaging, configuration, migration, application installation, and PC tuning

• Administer AD and SharePoint access and permission

• Supported network connectivity on VPN and wireless access

• Update helpdesk tickets and inventory with Manage Engine/Desktop Central

ENVIRONMENT:

Hardware: HP, Lenovo, Dell, iPhone, Blackberry, HP printers, and scanners

Software: Windows8, VMware/vSphere, SharePoint, Kaspersky, Citrix, Manage Engine/Service Desk Plus, TrackIT, ADP, MS Outlook and Office, VPN, Acronis

EMPLOYER:

Nov. 09 to Oct. 10 Hewlett Packard Company

Mar. 07 to Oct. 09 Barrister GSN Inc. (PC Refresh)

July 06 to Feb. 07 MODIS Inc. (Helpdesk)

COMPANY: Contractor for THE CLOROX COMPANY

JOB TITLE: Sr. Desktop Tech

DUTIES:

• Handled end-user scheduling and PC refresh.

• Supported end-users with network connectivity, wireless, VPN, & IPASS access.

• Supported end-users in Windows7, Vista, XP, Office Suit, Lotus Notes and Outlook.

• Performed software installation and trouble shooting.

• Performed PC diagnostic, tuning, RAM upgrade, and motherboard replacement.

• Performed PC imaging, configuration, file transfer, and application installation.

• Performed centralized PC repair and computer shell swap.

• Performed data format/disk wipe and scheduled disposal of old computers.

• Troubleshoot network problems, wireless access via DSL, RSA-ACE Secure ID, re-synch/enable token, and password reset.

• Assisted and supported helpdesk and field-technician as needed.

• Handled Blackberry upgrade, activation, configuration, and troubleshooting.

• Managed print queues and handled printer issues as needed.

• Managed computer inventory, tracked equipment, and updated asset DB.

• Organized computer inventory and forecast replenishment lead time.

• Updated work orders via Clearview, Remedy, and HP-ICE.

• Migrated users to from IBM, and Dell to HP computers.

• Migrated users from Windows XP to MS-Vista.

ENVIRONMENT:

Hardware: HP, Dell, IBM, PC desktop and laptop, Blackberry, HP printers, and PDA

Software: Windows7, Vista, W2K, Outlook, IBM Lotus Notes, Sametime, MS Office suit, Remedy, TMS, ClearView, HP-ICE, VPN, Acronis, Ghost, Reflection, RSA, DRA, IPASS, HP-ICE, ERD,

FROM 05/2000 to 09/2005

COMPANY: SBC/AMDOCS, INC

JOB TITLE: IT Resource Manager

DUTIES:

• Monitored nodes/servers for system contentions, performance and disks space.

• Processed and monitor batch cycles using DecScheduler, ACM, and SCHAPI on VAX/VMS, IBM, FILENET, & HP-UX system.

• Ensured all server backups were completed successfully, manage file restores using Legato NET-Backup, Backup Exec, and SLS.

• Handled system security, intrusions, password reset, token synchronization, and modify privileges.

• Facilitated programmers and Technicians with system issues.

• Called and interfaced with vendors for technical support and services.

• Initiated conference calls as required for problem escalation.

• Ensured successful completion of nightly batch cycle.

• Ensured on-line availability in reach daily.

• Worked and resolved REMEDY tickets that were assigned to my team.

• Managed Remedy tickets to assure they were properly updated and resolved.

• Acted as liaison between other departments.

• Created DCL commands/scripts to enhance daily procedures, testing, and debugging.

ENVIRONMENT:

Hardware: VAX, IBM, Dell, HP Printers, PDA, and RF Scanners

Software: MS Outlook, MS Office, SLS, Backup Exec (NT), Legato Net-Backup,

System utility, Backup Exec (NT), Net-Backup, Backup/Restore

Management, RSA, PC Anywhere, RUTIL, Remotely Possible, KEA, Reflection,

Legato BMC Patrol, Console Manager, Cisco/VPN, CA UniCenter, BMC

Patrol, HP Openview, TMS, RTC, Remedy, and Action Request System

HP-UX, VMS, Windows NT, 2K, 95, and DOS.

EDUCATION:

BS Computer Science

AMA College, Makati, Philippines

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