Customer Service Front Desk

ANA Y. SENTI

***** ** ** **** *****, FL. *****

PHONE 305-***-**** E-MAIL *******@*****.***

OBJECTIVE

A friendly and outgoing professional seeking for an administrative assistant/clerical position. With a strong secretarial skills and ability to provide excellent customer service, and to operate multiline telephone system to manage the front desk operations in the most efficient way.

WORK EXPERIENCE

Aug. 2014 – Oct. 2015 SRM Staffing Resources of Miami

Dolphin Mall/Center Assistant

In charge of all front desk duties not limited to:

Mail distribution, updating company calendars on website and drive,ordering supplies, copy machine, mail meter maintenance and replenishment.

Kept track of all Valet and Shuttle bus tickets.

Review end of the month Shuttle report for accuracy.

Review permanent sales at the end of the month for accuracy.

Assisted Leasing department in preparation of packages when necessary and helped them in obtaining information on walk-ins to mail out leasing packages for new acquisitions.

Updated facilities schedule into Daily memo.

In charge of updating Daily memo for the center and advising Mall Security.

Assisted in mailing out contractor’s information.

In charge of tracking Certificate of Insurance for subcontractors and tenants.

Jan. 2013- Aug. 2014 Senti Engineering, Inc.

Adminstrative/Bookkeeper

Prepared and reviewed application for payments.

Preparation of RFI's.

Review of subcontractors invoices and change orders

In charge of billing our clients on a monthly basis.

Maintained records in our database.

In charge of all clerical and accounting work.

Responsible on making decisions related to financial situations.

Ordered office supplies.

In charge of keeping record of all expenditures, (credit cards, fuel, materials)

Jan. 2011 – Jan. 2013 Senti Media, Inc.

President

Developed fitness productions and sell them to entertainment print media

Hire makeup artists, stylists, and photographers for productions

Work with different municipalities to rent out locations for photo shoots

Oct. 2004 - Dec. 2010 Wachovia Bank

Teller

Provide teller transaction quality and efficiency to customers

Handle all types of transactions for customer at the lobby and drive-in

Educate customers about products and services

Sept. 2000 - March. 2004 Editorial Televisa

Executive Assistant (Travel & Leisure/ TVy Novelas)

Simultaneously managed TVyNovelas and Travel&Leisure en Español

Developed marketing strategies to promote magazine subscriptions

Procured freelance productions

Managed magazine budgets and accounting for freelance work

Translated articles from English to Spanish for publication

Performed clerical duties including faxing, filing, answering multi-line phones, and mail distribution.

In charge of ordering office supplies, follow up on equipment maintenance

Managed all travel planning for magazine director and reporters

Managed photo sessions and interviews

Sept. 1999 - Aug. 2000 Zurqui Construction Services

Front Desk- Secretary

Clerical Duties

Assisted in preparation of bids for general contractor.

Helped estimator reading blueprints for all sidewalk jobs.

Prepared RFI's and Change Orders.

Feb. 1993 - Jan. 1998 Sears Roebuck & Co.

Cosmetics Beauty Advisor

Customer Service

Ordered merchandise for the cosmetic department

In charge of entering merchandise in the system for inventory records

In charge of employees schedules

In charge of morning huddles

Opening/Closing cash registers

Supervise employees when out of balance in cash registers

EDUCATION

Miami Dade Community College

Jan. 2014 - Present

Undergraduate studies (Business Administration)

SKILLS

Office skills: Telephone and Front Desk reception, Customer Service, filing, Database and Records management, Executive and Administrative support, reports and spreadsheets, data entry (50 WPM).

Computer skills: Microsoft Office

Bilingual Spanish - English

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