Customer Service Manager

CATHERINE CASSILE

~ *** Spring Brook ~ Cíbolo, TX 78108 ~ *********@***.*** ~ h: 210-***-**** ~ c: 210-***-****

HISTOPATHOLOGY MANAGER

I would like to be a part of an organization where my extensive healthcare background and strong business skills are needed. I have experience of over 15 years in laboratory management. Responsibilities have included: staffing, scheduling, QC, performance evaluation, inventory control, budget planning, project management, decision making, evaluation skills, problem solving, training/teaching. I have extensive knowledge of CAP, CLIA, JCAHO compliance and coordinating of daily operations. I am a certified CAP Inspector.

Summary of Qualifications:

* Experience in clerical, administrative, technical, and managerial positions

* Proven ability to delegate authority within a team environment to accomplish specific goals

* Devoted to providing superior customer service to clients and all professional affiliates

* Skilled with all aspects of record keeping and accounting tasks

* Proficient with computers

EDUCATION & CREDENTIALS ANTHEM COLLEGE - Phoenix, AZ Associate of Science: Business Management; February 2008

HT/ASCP (HT 11700)

CAP Inspector Certification

Relevant Course Work:

* Fundamentals of Marketing * Dimensions in Human Relations * Concepts in Customer Service

* Business Ethics * Conflict Management * Financial Principles * Business Communication Essentials

* Concepts in Organizational Behavior * Critical Thinking & Problem Solving

CATHERINE FISCHL page 2

PROFESSIONAL EXPERIENCE

LABORATORY MANAGER

UT HEALTH AND SCIENCE CENTER - San Antonio, TX 10/2010 - Present

Responsible managing the Ophthalmology Pathology Laboratory

* Manage all technical, clerical, administrative aspects of the specialty laboratory

* Assist with the teaching program, setting up repository for the residents, assist with grand round presentations, whole slide scanning and gross photography

* Responsible for client services and billing

HEALTH CARE MARKETING CONSULTANT - Cibolo, TX 9/2007 - present

* Responsible for setting up business accounts

* Create and organize marketing strategies for all marketing issues

* Entrusted with the most complex customer service issues

MEDICAL CONSULTANT

CDC Cyto-Pathology Diagnostic Center, Inc. - Duarte, CA 10/2004 - 9/2007

* Provide consultation to pathology services

* Create marketing plans and strategies to promote business

* Help write policies and procedures and meet licensing qualification (CLIA, CAP)

* Assist meeting financial goals of the business

DIRECTOR OF OPERATIONS

MIT CONSULTANT INC. - Los Angeles, CA 3/1994 - 6/2000

Co-owner of the corporation

* Able to promptly resolve concerns, satisfy clients and handle difficult customer service issues

* Manage all aspects of laboratory issues including QA and QC

CATHERINE FISCHL page 3

* Responsible for the creation of policies and procedures

* Deal with all financial and personnel issues

HISTOPATHOLOGY LABORATORY MANAGER

ORTHOPEDIC HOSPITAL - Los Angeles, CA 7/1991 to 8/2004

Responsible for a wide variety of histology laboratory issues

* Entrusted with updating policies and procedures

* Handle material management

* Produce slides for microscopic diagnosis, special stains and some IHC

* Assist the pathologist, including grossing and tumor work up

* Extensive research involvement

* Run and oversee the histology laboratory, handling personnel and customer service issues

* JCAHO, CAP, CLIA – fully compliant and knowledgeable

HISTOLOGY TECHNICIAN

TRANSPATH, INC. - Los Angeles, CA 9/1988 - 7/1991

Lead the night shift and supervise the histology laboratory

* QC all special stains and slides going out

* Design and organize marketing and sales plans

OWNER/OPERATOR OF HISTOLOGY LABORATORY

ARCH LABORATORIES - Los Angeles, CA 2/1986 - 9/1988

Set up, run and supervise all aspects of the histology laboratory services

* Conduct staffing, training and running the operation

* Handle all aspects of marketing and sales of the laboratory services

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PUBLICATIONS

Gyorgy Lovasz, Adolfo Llinas, Paul Benya, Harry A. McKellop, James V. Luck, Jr., and Augusto Sarmiento: Effects of Valgus Tibial Angulation on Cartilage Degeneration in the Rabbit Knee. Journal of Orthopaedic Research 13:846-853

Gyorgy Lovasz, S.H. Park, E. Ebramzadeh, Paul Benya, Adolfo Llinas, A. Belley, James V. Luck Jr. and Augusto Sarmiento: Characteristics of degeneration in an unstable knee with the coronal surface step-off. The Journal of Bone and Joint Surgery (vol.-83-B. No3, April 2001)

Jorge E. Villanueva and Marcel E. Nimni: Promotion of Calvarial Cell Osteogenesis by Endothelial Cells. Journal Of Bone and Mineral Research Volume 5, Number 7 (NIH Grants AGO2577 and AR10358)

Salman Porbandarwalla, M.D., Jeffrey W. Kiel, Ph.D., Daniel A. Johnson, M.D., David O. Zamora Ph.D., William J. Lavery, Catherine Fischl, HT, Matthew Caldwell, M.D, Barbara Wirostko, M.D.

Department of Ophthalmology, University of Texas Health Science Center at San Antonio. Effect of Somatotropin on Corneal Epithelial Healing

THE JOHN CHARNLEY AWARD

Pat Campbell, PhD, Paul E. Beaulé, MD, Edward Ebramzadeh, PhD,

Michel LeDuff, MA, Koen De Smet, MD, Zhen Lu, PhD and Harlan C. Amstutz, MD: A Study of Implant Failure in Metal-on-Metal Surface Arthroplasties

Project in the works

Tissue Biomarker analysis using imaging MALDO for the Ocular Trauma (SLOT project) SLOT=Sub-Lethal Ocular Trauma) Founded by the Vision Trauma Research Program (Federal Program) By Dr. Randolpf Glickman

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