Quality Assurance Test Cases

Mary Katherine Stefanski

Aberdeen, NJ ***** * 908-***-**** * *********@*****.***

Experienced Quality Assurance Tester with background in Back Office Operation

Summary of Qualifications

* *ears’ experience in Branch Office Operations

14 years’ experience in Quality Assurance Software / IVR testing

Professional Experience

Client Service Associate

Amerprise Financial - Colts Neck, NJ - July 2015 to August 2015

Responsibilities

Answered Telephone

Service Clients

Incoming/Outgoing Mail

Scanned Check Deposits

Scanned New Account Forms

Daily reviewed pending work in Advisor Compass

Accomplishments

My previous positions working in back office operations along with quality assurance testing had provided the

basic knowledge and understanding in the financial industry to provide assistance to my sister in her Amerprise

office located in Colts Neck, NJ for a week in July and another day recently in August.

Skills Used

Telephone

Computer

Scanner

Faxing

Printer/Copier

QA Interactive Voice Response Tester – August 28, 2013 – March 31, 2015

MetLife Somerset, New Jersey

IVR QA Tester

Develops test plans and test cases, Executes test plans and test cases

Performs function, integration, and regression testing

Performs ad-hoc testing

Ability to Read UI Documents

Recommends improvements in quality assurance processes

Validates business requirements and functional specifications

Analyze test results / communicates test results to application developers

Conducts software bug reviews along with documentation of software bugs using HP Quality Center

Support new team members in training of new applications

Quality Assurance – January 1, 2000 – May 10, 2012

UBS Financial Services Inc. Weehawken, NJ

Lead Associate /Test Engineer:

Develops test plans and test cases, Executes test plans and test cases

Performs function, integration, and regression testing

Performs ad-hoc testing

Establishes project requirements (i.e. type of testing required)

Prepares activity and progress reports

Recommends improvements in quality assurance processes

Validates business requirements and functional specifications

Analyze test results / communicates test results to application developers

Conducts software bug reviews along with documentation of software bugs using Mercury Quality Center

Voice Interactive Response [IVR] system testing

Support team members in certification meetings and with training of new application.

Assistant Operations Manager/Branch Technology Liaison

June 93 – December 99 - PaineWebber Red Bank, NJ

Operating a scope in sending, relaying and receiving order's.

Prepare and supervise error and execution reports.

Handled Stock over the wire, prepared for Internal Audits.

Incoming and outgoing checks for both client and vendor's.

Release of Federal Funds and Journal requests.

Assist Branch Administrator with General Ledger monthly reports, compliance letters and Mutual Fund letters.

Provided float coverage to other branches while also performing my duties for my branch via computer.

Assists in all aspects of back office operations.

Promoted to Edison office as Operations Manager in March 1999 to help head up a new Trainee office.

Performed same duties along with some new ones plus helped the parent branch

Performed routine maintenance daily.

Responsible for setting up new users via MAC.

Diagnose and resolve technical problems and escalated to the Tech Line when necessary. Participated in all rollout activities.

Held lead BTL position while performing my daily job functions.

Technical Skills

Operating Systems: Windows NT, Windows XP, Windows 7, Netscape, MAC

HP Quality Center Tool 11.25

WebEx Screen Sharing

CTI Screen pop testing

DMTF

SharePoint

Lotus Notes

Microsoft Office

Microsoft Word/Excel

All Office Equipment

Management Skills

Demonstrates organizational and time management skills

Adheres to critical schedules and deadlines

Analytical and problem determination skills

Project tracking and follow up

Develops and maintains documentation

Education and Training

Henry Hudson Regional High School – Highlands, New Jersey June 1981

High School Diploma

Classes are taken as and when needed pertaining to past and current positions.

Leadership through people skills 1994

Business Writing 2010

Managing Your Time and Priorities 2010

Quality Assurance Certification 2011

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