Customer Service Microsoft Office

*********@*****.***

Personable, and result driven administrative professional with great customer service background in administrative

support and health care. Capacity to lead, manage and support changes that will improve standards in the industry.

Current

Columbia

10/2014

West Columbia

10/2013

Columbia

Ensured staff maintained special needs and disabilities compliance certifications via HR policy.

TINA EVANS

134 Rice Terrace Drive, Columbia, SC 29229 C: 803-***-****

Summary

Highlights

Microsoft office proficiency (Excel spreadsheet, Strong work ethic

publisher, outlook, data entry) Organized

Articulate and well-spoken Scheduling

Time management Employee training

Flexible Professional and mature

Meticulous attention to detail Exceptional customer service

Strong problem solver

Experience

Administrative Specialist

South Carolina Department of Mental Health

Developed and maintained spreadsheets for patient labs and appointments

Completed paper work for admission / discharges for patients

Transcribed doctors orders

Scheduled staff for training

Scheduled patient doctor appointment

Maintained daily, weekly, monthly and quarterly reports

Answered multi phone line

Updated revisions to HR policy book

Ordered supplies with SC State Procurement card

Pathlore administrative training

Captured meeting minutes

Submitted maintenance request

Submitted payroll for employees

Maintained charts

Verified and submitted insurance

Processed money withdrawal forms for patients

Direct Patient Care

Burton Center

Developed and trained client on objectives

Arranged appropriate travel for doctor and court appointments

Redirected clients with therapeutic positive reinforcements

Assisted with baths and hygiene care

Assisted with prepared meals

Purchased/ budgeted home supplies

Administered medications

House Manager

South Carolina Mentor

Conducted and Scheduled staff meetings for 35 plus employees

Developed monthly staff work schedules to ensure adequate coverage.

Established therapeutic relationships with clients and families

Completed assessments and audits of group homes and activity center

Assisted client with training objectives.

04/2014 to

09/2013 to

01/2011 to, S C, S C, S C

Purchased and budgeted for all home items

Supervised and coordinated projects for staff as well as clients

Trained staff and administered medications to clients.

Entered data for staff payroll

Health Unit Coordinator ( Surgery Services)

University of North Carolina Healthcare Systems

Medical Records Management

Facilitated admission / discharges for patients

Transcribed doctors orders

Answered multi phone line

Ordered supplies from external and internal customers

Captured meeting minutes

Submitted maintenance request

Assisted with employee time sheets for payroll

Verified and submitted insurance

Assisted with Carolina Donor Services

Scheduled follow appoinments for patients being discharged

Education

Bachelor of Science: Criminal Justice

Benedict College

Student Government Association (Secretary)

11/2004 to 10/2010

Chapel Hill, NC

S C, Columbia

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