Customer Service Manager

MARVIN DIXON

*** ***** **** ******, **** Saint Louis, IL 62203 H: 618-***-**** C: 618-***-**** ****************@*****.*** Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Effective leader

Exceptional interpersonal communication

Staff training/development

Employee scheduling

Consistently meet goals

Conflict resolution

Customer service-oriented

Organized

Sales Manager, 04/2013 to 09/2015

Autozone – 5951 West Main

Priced merchandise, stocked shelves and took inventory of supplies. Stocked and replenished merchandise according to store merchandising layouts. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Welcomed customers into the store and helped them locate items. Handled all customer relations issues in a gracious manner and in accordance with company policies. Communicated clear expectations and goals to each team member. Answered customer telephone calls promptly and in an appropriate manner. Security Officer, 09/2011 to 01/2013

Whalen Security – 1699 S Hanley Rd #350, St. Louis, MO 63144 Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Monitored and reported suspicious activities to local authorities. Denied entrance to the building to unauthorized persons. Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed. Secured all doors in the office and main building after hours. Inspected equipment, structures and materials to identify the cause of errors and defects. Performed surveillance of suspects using binoculars, cameras and camcorders. Laborer, 03/2004 to 10/2010

Right Way Construction – 409 Beachland Dr. Centreville, IL 62201 Completed tear-down of existing structures and prepared for new construction. Dug trenches, backfilled holes and compacted earth to prepare for new construction. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Cleared drains and downspouts and cleaned gutters. Prepared and cleaned construction sites by removing debris. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Set ladders, scaffolds and hoists in place for taking supplies to roofs. Operated equipment such as backhoe and fork lifts. Removed damaged tile, brick and mortar.

Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws. Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.

Manually carried roofing materials up ladders.

Associate of Applied Science: Criminal Justice, 2016 University Of Phoenix - St Louis, MO

Emphasis in probation

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Product Promotion -

Up-sold products and motivated customers to upgrade current product plans. Staffing -

Worked directly with Human Resources to streamline hiring and onboarding process. EDUCATION

ACCOMPLISHMENTS

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