Customer Service Office Staff

MARY CRAWLEY

*** ****** ******

Carnegie, PA ****6

Home: 412-***-****

**********@*****.***

SUMMARY

Over 30 years of Knowledge in the Appraisal Industry

Organized and efficient multi-tasker

Experienced, detail oriented and highly efficient Accounting professional

Office administration and Customer Service excellence

Courteous, outgoing professional with strong interpersonal abilities

EXPERIENCE

PRODUCTION ANALYST, 1973-2012

INDUSTRIAL APPRAISAL CO., PITTSBURGH PA

A Full Service Appraisal Company which offers valuations for Insurance, Fair Market Value and Tax Purposes, with dedicated on staff appraisers for Nationwide Service. IAC has been providing appraisal services to the public and private sectors since 1931. Dedicated office staff provides annual Insurance Summaries and Fixed Asset Governmental Accounting Standards Board (GASB34) reports

Maintained accurate financial records, Invoiced average of 100K monthly, created AR journals and reconciled with Accounting Department

Adhered to a strict schedule for timely billing, invoicing, and shipping

Checked daily journal for accuracy and facilitated corrections when necessary

Prepared and shipped all monthly Insurable Value electronic Reports. Analyzed reports for accuracy applying quality control standards. Servicing approximately 20,000 customers annually

Processed priority reports when needed by Revaluation Department

Communicated with customers regarding billing issues and directed to management when necessary

Established and coordinated guidelines when IT processes changed due to technical advancement

COMPUTER SKILLS

Microsoft Word, Excel, MS Outlook. Internet Skills. AS-400 Mainframe Computer

EDUCATION

Pennsylvania Women Work - Career Development

Graduate of Bradford Business School – Business Administration

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