Customer Service Machine Operator
Resume:
Central
Port Elizabeth
Curriculum Vitae
SIPHOKUHLE MANELI
PERSONAL DETAILS
Full Names
Siphokuhle Maneli
Date of Birth
Identity Number
Gender
female
Nationality
South African
Home Language
isiXhosa
Other Languages
English, Zulu
Criminal record
None
Drivers License
Learners code 10
Contact Numbers
C) 076*******
***********@*****.***
CV Last Updated
10 September 2015
QUALIFICATIONS
Institution
Qualification
Year
Hexagon High School
Matric
English
Afrikaans
Maths
Geography
Physical Science
Biology
:
2007
CTI Education Group –
Port Elizabeth
Qualification achieved:
Higher National Diploma in I.T
1st year:
Business Communication
Computer Technology
Fundamentals of hardware and operating
System (A+)
Networking
Programming Methods
System Development
Visual Basic
Web Design
2nd year:
Database and design concepts
System analysis design
Object oriented programming (Java)
Project management
Introduction to Information system
Fundamentals (Pascal)
Visual programming
Mathematics
Networking
BSC I.T Degree
Modules completed:
3rd year:
E-commerce,
Database Systems,
Project Management,
Rapid Development Methods (RDM)
Information System Engineering,
Database development & implementation,
Information System Management,
Completed (extension from 2010)
Qualification Enrolled for : BSc (Hons) BIT & Computing
First Semester: Dissertation and practical project
2008
2009
2010
2011
SKILLS MATRIX
SOFTWARE PACKAGES & OPERATING SYSTEMS
Tool
Experience
Last Used
MS Office
Novice
Frequently
Windows
Novice
Frequently
WORK EXPERIENCE
Company
Corporate solutions
Employment Date
1 May 2011 – 2 July 2011
Position
Call center consultant/Telesales
Duties and competencies
Duties:
Respond to customer inquiries.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Coordinate with the team to provide services on time to customers.
Provide customers with brochures and information packages on products or services.
Build customer loyalty by follow-up of customer calls.
Evaluate problems of the customers and provide logical lasting solutions.
Manage filing, mailing, correspondence and other management tasks.
Competencies:
Communication and interpersonal Skills
Gathering and Analyzing Information
Problem Solving and Decision Making
Stress Management
Presenting and Negotiating
Customer Service
Job Knowledge
Work Quality and habits
Flexible
Team work focus and innovation
Company
Rowco
Employment Date
1 March 2012 30 September 2013
Position
Office administrator
Duties and competencies
Duties:
Answer telephones and transfer to appropriate staff member.
Meet and greet clients and visitors.
Create and modify documents using Microsoft Office.
Perform general clerical duties to include: photocopying, faxing, mailing, and filing.
Maintain hard copy and electronic filing system.
Research, price, and purchase office furniture and supplies.
Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.
Setup and coordinate meetings and conferences
Maintain and distribute staff weekly schedules.
Collect and maintain PC inventory.
Support staff in assigned project based work.
Provide office orientation for new employees.
Setup accommodation and entertainment arrangements for company visitors.
Competencies:
Adaptability
Interpersonal
Problem-solving and team focus
Analysis and judgment
Verbal & written communication and presentation
Customer services and business understanding
Ethical behavior, goal driven and energetic
Technical and computer skills
Organizational
Proactive
Company
Kraft Foods(Cardbury)
Employment Date
August 2012 (Temporary)
Position
Machine operator
Duties
Utilizing different equipment, safety, cleanliness, Loading material into the machine.
Company
Lightstone Customer
Employment Date
2 October 2014 (Currently)Temporary
Position
Call Center operator
Duties
Gathering information over the phone and do data capture.
Do customer follow up surveys
Develop and retain client’s relationships and ensure all administration matters are attended to.
Address client queries and concerns.
Develop and update client related reports.
Managing client relationships to build a reputation for excellent service and generate repeat business
Identify and develop problem solving methodologies to resolve customer issues.
Maintain complete and accurate customer correspondence data.
Ensure outstanding customer satisfaction by maintaining strong working relationships.
Interests:
Problem Solving
Problem Environment Analysis
Software Development
Database Development
Wed Development Technologies
Competencies:
Systems Design
Database Design
Software Installation
Systems Analysis
Hardware Trouble Shooting
Hardware Installation
Data Recovery
REFERENCE DETAILS
Name
Mrs. Adelle Von Bellow
Company
CTI Education Group
Position
Lecturer
Contact number/s
Name
Lusanda Mqalo
Company
Corporate Solutions
Position
Floor Manger
Contact number/s
Name
Mariette Greber
Company
Rowco
Position
Branch Manager/ Legal manager
Contact number/s
CAREER OBJECTIVES:
To be given the opportunity of using the knowledge and experience I have obtained during the course of my studies in Information Technology, given to me by CTI (Computer Training Institute) college and also to be given the chance to explore the career opportunities in line with the Information Technology field. I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals.
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