Customer Service Representative
Resume:
Humble, TX *****
*********@*****.***
TAHISHA WILLIAMS
OBJECTIVE
To explore employment opportunities with a growing company. Where my many talents, attention to detail, and my dependability will enhance the growth and stability of the company’s productivity.
EXPERIENCE
FedEx Home Delivery
Houston, TX 11/10 to 03/2015
Regional Driver
Load truck, scan packages and make timely deliveries to both residential and business customers. Operated both a cargo van and box truck.
Employer Flexible
Houston, TX 10/09 to 12/09
Member Services Representative
Serviced inbound calls for members who were losing Medicare insurance coverage for the upcoming term year. Exit enrollment assistance.
Administaff/People’s Trust FCU
Houston, TX 11/08 to 08/09
Financial Services Coordinator
Assisting members via phone, fax, email and regular mail with credit union account issues.
Part of the Emergency Essential Team.
Spherion Staffing
Houston, TX
Customer Service Representative 12/07 to 09/08
Outbound customer service representative.
Made outbound calls to business to schedule the pick-up of used computer equipment for logistic company.
Continental Airlines
Houston, TX
One Pass Agent 06/05 to 06/07
Answered inbound calls and assisted customers with flight information and reservations
Implemented company policies regarding customer relations and contact with public.
Analyzed weather conditions, special flight rates and package deals, to estimate future volume of flight reservations. Call center environment.
Reviewed flight reservation reports, statistical data on passenger miles flown and conducted comparison studies on other airline reservations to develop procedures designed to improve operating efficiency and increase reservations for company flights.
Bank One
Houston, TX
Call Center Banking Escalation Specialist 09/98 to 06/05
Telephone banker in call center.
Managed accounting records and compiled information requested by customers.
Opened accounts and explained and processed investments.
Interviewed customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds and securities.
Answered customer questions.
Investigated and corrected errors, following customer and establishment records and using calculator and computer.
Montgomery Wards
Houston, TX
Sales Associate 11/97 to 03/98
Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.
Stocked shelves, counters, and tables with merchandise.
Set up advertising displays and arranged merchandise on counters and tables to promote sales.
Answered customers' questions concerning location, price and use of merchandise.
Educational Learning and Enrichment Center
Houston, TX
Instructor/ Enrollment Specialist 12/95 to 06/96
Tested and evaluated achievement of student to obtain GED.
Planned course of study for students enrolled in correspondence courses in order to obtain high school.
Corrected graded and commented on lesson assignments submitted by students.
A-J Trash Service
Houston, TX
Front Office Manager 05/91 to 08/94
Coordinated front-office activities.
Answered inquiries pertaining to business policies and services.
Received and processed advance registration payments.
Sent out letters of confirmation or returned checks when payment could not be accepted.
EDUCATION
M.B. SMILEY HIGH SCHOOL
Houston, TX
High School Diploma 1992
Ultimate Medical Academy
Tampa, FL
Health Care Management
03/15 to present
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