Customer Service Quality Control

Marco Polo Uriostegui

*** ***** **** *** ** Prospect Heights, Illinois 60070

Cell Phone: 224-***-****

E-Mail: acrmpk@r.postjobfree.com

E-Mail: acrmpk@r.postjobfree.com

Objective

To obtain a career opportunity within an organization where, I can apply my diversified background and skills.

Education

04-2014 / 07-2015 American InterContinental University AIU, Online

Diploma, AABA Associates in Business Administration

07-1993 / 08-1994 U.S. NAVY. USA, Mess management Class “C”

Certificate

06-1984 / 07-1988 Benito Juarez High School, Chicago, Ill

Diploma

Summary of Qualifications

Excellent organizational skills

Demonstrated problem-solver

Able to meet deadlines and handle numerous projects simultaneously

Skilled at working independently, multi-tasking and delegating responsibilities

Able to follow detailed instructions

highly motivated, reliable, confident and committed to professional standards

Work Experience

SAFCO Dental Distributor (Aerotek) (Jan-2014 / Feb-2014)

Safeco Buffalo Grove, Ill

-Order Picker. Dental supplies and medicine.

-Picking orders, dental supplies and medicine.

The first week of labor, reached a zero mistakes status on picking orders.

ITW tools Shipping and receiving (Aerotek) (07-2013 / 01-2014)

ITW Warehouse shipping and receiving Glenview, Ill

-Order Picker. Metal strapping tools, and supplies.

-Shipping orders using, UPS, DHL, Priority shipping and Fed Ex.

-Receiving orders, Quality Control and Restock of supplies.

-Driving stand up and sit down forklifts to restock metal supplies.

Shure Inc. Order picker (02-2013 - 07-2013)

Shure Inc., Wheeling, Ill

-Picking products using paper orders, cleaning and stocking of electrical music items

-Setting up the items properly to be packaged

-Using an RF scanner scanned items to reorder stock items

Northshore Transit. School Bus Driver (04-2012 / 09-2012)

Northshore Transit, Skokie, Ill

-Driving of school buses and taking children with disabilities to their required school.

-Maintaining the proper security of children with disabilities and driving safe.

-Maintaining and checking the bus for any quality or unsafe issues.

Lunisourse,

Shipping and inventory clerk Quality control and customer service (06-2011 - 11-2011)

Lumisourse, Elk Grove Village, ill

-Printed labels using fed ex and ups online on a daily basis

-Operated forklift (stand up and sit down) to unload and load trucks

-Helped customers over the phone with quality issues and return policies, quality control

-Stocked and maintained inventory of items

-Helped the company to fix their inventory problems by setting up a proper stocking system

-Rearrange the inventory structure to save the company $150,000.00

-Maintained, quality control procedures. Help the customers with any issues or questions.

-Managed the quality control department and fixed past issues.

Quickset International Inventory clerk (01-2011 - 06-2011)

Quickset International, wheeling, Illinois

-Performed various shipping and receiving duties

-maintained inventory of items in warehouse

-stocked items according to label

-familiarized with Microsoft software

-worked individually and in a group environment to complete daily tasks

Walgreens, Shipping and receiving personnel (04-2010 - 01=2011)

Walgreens, Northbrook, Illinois

-Used UPS and Fed Ex online to track and ship electronic equipment and cash registers

-load and unloaded trucks using forklift, sit-down and stand up

-Picked and packed orders off a list

-helped to maintained a good inventory

-used sit down and stand up forklift to load and unload pallets of electronic equipment computers and cash

Registers and computer equipment

Boston Market Restaurant, Food handler and preparer (12-2009 / 03-2010)

Boston Market Restaurant, Gurnee, Ill

-Customer service, cashier food handler and food preparer

-Carved cooked and prepared chicken, beef, and pork

-Set up and cleaned food for customers, salads pastries and vegetables

-Cleaned and set up the restaurant for opening in the mornings

-Cleaned and set up restaurant for closing at night

Staybridge hotel, Maintenance technician (11-2009 / 12-2009)

Staybridge hotel, Lincolnshire, Ill

-Maintained and repaired equipment

-Painted, electrical repairs, plumbing repairs, wall windows repairs

-Maintained a proper log of repairs and maintenance records using Microsoft and excel programs

-Customer service and satisfaction of repairs needed

American Hotel Register, Shipping and packing personnel (07-2009 / 11-2009)

American Hotel Register co, Lincolnwood, Illinois

-utilized the pallet jack to transport materials

-used the computer for inventory control

-used the computer to make labels for shipping of orders

-packed the materials for shipping

I was an expert on shipping using UPS online and best worker for packing and shipping 1000 lines in several different days.

Fortune Plastics, General labor and machine operator (04-2009 / 07-2009)

Fortune Plastics, Mundelein, Ill

-Rolled up and packed plastic bags and liners onto cores and boxes

-Quality control, making sure to set up machine to the proper measures and standards of customer

-Fulfilled orders for customers and maintained a quality control standard

Garden Fresh restaurant, Customer service and food handler (11-2008 / 04-2009)

Garden Fresh restaurant, Waukegan, Ill

-Customer service, cashier, food handler

-Baked bread, cooked soups, prepared vegetables for salads

-Became a supervisor in just 3 months

Residence Inn, Maintenance technician (05-2008 - 10-2008)

Residence Inn hotel, Schaumburg, Illinois

-Repair and maintained electrical equipment, maintained the pool and Jacuzzi up to standards

-painted rooms and halls, repaired dry walls and ceilings

-Repaired electrical problems, repaired plumbing problems

-Repaired doors, repaired carpets, cleaned and steamed carpets

-Repaired electrical equipment, kitchen, laundry, boiler rooms

-maintained and cleaned air conditioners and heaters

-maintained company vehicles

helped to open a new hotel, and maintained that hotel up to standards

Hometown Electric, General Warehouse labor (11-2007 / 04-2008)

Hometown Electric, Polo, Ill

-General warehouse labor, Set up wiring and supplies for electricians

-Set up electrical street light housings and siren light motion detectors

-Set up electrical poles for street lights and street signals with cameras and video equipment

-Used forklift, construction equipment and general vehicles

Fashion Express, Shipping and receiving assistant manager (12 -2002 / 11-2007)

Fashion Express, wheeling, Illinois

-Managed 40 employees to run 4 lines of production and packaging

-Managed shipping and receiving of products

-assured quality control was properly checked and maintained

-served customers with any quality issues, returns or exchange

-Received products from China on containers and keep a proper log of paperwork and Receiving goods

-loaded and unloaded trucks using forklift and by hand

-Used UPS, Fed Ex, Dhl, Priority mail programs online to ship and receive items

Joe Pollina and Sons, Driver general labor (04-2002 / 11-2002)

Joe Pollina and sons, Glenview, Illinois

-Driving trucks with trailers to deliver equipment and employees to job sites

-General labor helper

-load and unload equipment to job sites

Learned to use construction equipment from forklifts to excavators, cement and stone cutters, brick paving and general landscaping

Walmart, shipping and Receiving (09-2001 / 04-2002)

Walmart, Wheeling, Ill

-Shipping and receiving department

-Unloading trucks by hand and setting up the items for different departments

-Used RF scanner to identify the items and to print labels for restocking

-Customer service and restock of items

-Maintained up to 4 departments cleaned stocked and ready for customers in a daily basis

UPS, Warehouse receiving (10-2000 / 08-2001)

UPS, Northbrook, Ill

-Loaded and unloaded trucks

-Scanned items with RF scanner

-Passed the test for Zip code locator and Zone identifier

Northbrook Contractor Supply Driver, warehouse (12-1998 / 09-2001)

Northbrook Contractor Supply, Northbrook, ill

-Driving truck vehicles to deliver construction equipment and tools

-Inventory control of warehouse shipping and receiving of supplies

-Loading and unloading construction products from trucks using forklift

-Keeping records of maintenance of vehicles and electrical equipment

-Shipped supplies and equipment using UPS books and kept records needed

Moen Inc. General Warehouse labor (11-1988 / 12-1998)

US NAVY, Mess Management. (07-1993 / 08-1994)

Capabilities

Typing: 25 WPM

10-key adding machine

Postage Machine

Microsoft proficient

Microsoft Excel

Microsoft Power Point

Licenses & Certifications

Mess management Class “C” US NAVY- Certification

CDL Class “B” Bus driver License

Forklift certification (standup and sit-down [Walmart])

Contact this candidate