Manager Customer Service
Resume:
Dennis Ratlief
**** ***** **. *. ******** TX, ***58
Cell 903-***-****
acrmoh@r.postjobfree.com
Dear Hiring Manager:
Please review carefully as I have a lot to offer an employer.
I have a proven track record of assuming management positions, increasing profit margins and, production, while building positive employee relations, reducing down time and improving quality.
Related work history:
The past 18 years, I required very little supervision; I evaluated the operations and addressed the issues having the most impact, while motivating, training and hiring experienced people. I gain the respect of my direct reports by leading with integrity, setting my personal standards high, and expecting the same from the team members while leading our group to meet or exceed management’s goals and reducing cost.
Example 1.); March 2010, I was hired by Chesapeake / Nomac Drilling in Oklahoma, relocated to Sayre PA., and directed to hire / train local employees to eliminate the expense of rotating mechanics from Oklahoma and Texas. Within two years, our team hired and trained 40+ mechanics, commissioned 40 new top drives and 21 prototype hydraulic catwalks. Regrettably, in 2012 natural gas prices dropped, Chesapeake began pulling out of PA. and WV causing most of the rigs to be taken out of service.
May 2012, I relocated to Texas to manage an initial startup of Nomac’s Top Drive recertification / repair center. The first quarter of 2013, I was able to show an average of 30% to 50% savings resulting in an equivalent savings of $500,000 per quarter compared to past repairs and vendor’s quotes.
Example 2.); 2004 – 2006 I was asked to replace a manager at National Oilwell Varco Houston rig floor repair facility. The department had been losing money and under consideration of being closed, there was high employee turnover and an overall department attitude. Working with the supervisor and lead men, we were able improve the working environment by driving a positive attitude and a team mentality. There was an immediate and substantial increase in quality and production, stopped employee turnover ceased.
Under my management, the team increased monthly revenue from $200,000.00 to $1,200,000.00 with zero warranty rework. Our team increased the monthly profit margin by over 30%, all while justifying pay raises and adding new hire mechanics to the team.
Call me if I can answer any questions or provide references.
Best Regards,
Dennis Ratlief
Cell 903-***-****
Dennis Ratlief
2166 Royal Dr. W
Chandler, TX 75758
Email: acrmoh@r.postjobfree.com
Skills & experience offered;
Operation Management
Project Management
Cost Control
Cost Accounting
Read electrical & hydraulic schematics and blueprints
Advanced Hydraulic systems experience
Strong communication, leadership and analytical skills
Welding, structural fitting, machining and mechanical background
Customer service, focused to deliver and drive positive results
Work History
Nomac Drilling – Athens, PA and Marshall, TX
2012 –2015 Manage Top Drive Recertification / Repair: From initial start up to 100% recertification, saving $2M per year
2010 –2012 Operations Manager, Top Drive Eastern Division: New position to hire local support team
Aquila Drilling – Wichita Falls, TX
2006 – 2010 Maintenance Manager: New Position, initiate a CMMS and develop procedures
National Oilwell Varco – Houston, TX
2004 – 2006 Manager Houston Repair Center: Eliminated employee turnover, increase revenue by $2M per month
2003 – 2004 Project Manager, (IRI Int): Brought project back on schedule saving $1M penalties
1996 – 2003 Field Operations manager, Top Drive Rental & Service: (Bowen Tools)
1995 – 1996 Top Drive Field Tech / Supervisor, Top Drive Rental & Service (Bowen Tools)
Capacity Of Texas – Longview, TX
1992 – 1995 Lead Certified Fitter / Welder
General Dynamics, Electric Boat Div – Groton, CT
1989 – 1992 Ship Fitter / Boiler Maker First Class
Trinity Mfg. - Longview, TX
1989 – 1989 Production Welder
Sedco / Forex / Schumber - Gabon Africa
1987 – 1989 Maintenance Manager, Sedco / Forex / Schumber, Gabon Africa
Dreco Inc – Houston, TX
1981 – 1987 Field Serviceman, Structural / Mechanical
1979 – 1981 Supervisor, Machine Shop & Material Prep
Nomac Drilling / Seventy Seven Energy
Maintenance Specialist (Manager) - Marshall, TX - May 2012 – May 2015
Startup of Nomac top drive recertification / repair shop
Develop recertification / repair & quality assurance documentation forms
Responsible for cost accounting and department justification
Quote all recertification and repair costs to submit AFE
Nomac Drilling / Chesapeake Energy
Top Drive Operations Manager –Eastern Division, NY, Ohio, W. VA –
Mar 2010 to May 2012
Responsible for interview, hire, and train 48 local top drive technicians and staff
Assessed and built inventory to maintain 27 operating top drives from 3 manufactures
Installation and commissioning of 22 new top drives, 14 were proto type designs
Work with manufactures on resolving design / warranty issues
Support and maintain 21 hydraulic catwalks
Equipment supported TDS-11, FDS, Tesco, Canrig, top drives and Forum Catwalks
Aquila Drilling / Eagle Oil and Gas
Maintenance Manager - Wichita Falls, TX - Aug 2006 to Feb 2010
Established Maintenance Dept. from ground up, including hiring qualified field service technicians
Sourced and implemented Maintech CMMS preventative maintenance database
Assembled maintenance and repair manuals for rig equipment on 5 rigs
Assumed responsibility for purchasing most new equipment
Lead daily operations of maintenance personnel to keep 5 rigs operational on 7/24 schedule
Evaluate methods, products, processes to reduce overspending, resulting in millions of dollars in cost savings after assuming position in 2006
Provide 24-hour technical support and hands-on assistance to maintain 5+ rigs and related equipment located in TX and LA
Review and approve accounts payable invoices for entire operation
Support Accounting by providing equipment and oilfield knowledge
Established and maintain adequate inventory levels of spare parts, using Maintech CMMS system
Review Daily Rig Reports to support personnel and coordinate work between production and maintenance
Minimize down time by scheduling and performing preventative maintenance
Provide justification and vendor quotes for capital expenditures, major purchases or equipment repairs
Negotiate pricing for purchase of vehicles, and outfitting 4 trucks with tools
Perform personnel performance evaluations and develop employees with scheduled related training
Research products/services on-line and implement changes to improve field service operations
National Oilwell Varco
Top Drive Repair Facility Manager - Field Operations Manager - Project Manager – Houston, TX - Dec 1995 to Aug 2006
Top Drive Repair Facility Manager
Placed in this position to manage a failing repair facility with monthly revenue less then $200,000 per month, and operating at a loss with excessive employee turn over. Increased revenue to $1.2M, and significantly reduced employee turnover and increased profit margins to 30 percent.
Field Operations Manager
Contributed consistently in excess of $1 million in quarterly revenues for parts sales and unit rentals
Promoted to Field Operations Manager July 1997
Assumed duties and responsibilities of classroom / shop training for customer’s technicians and NOV field service technicians
Responsible for customer service and commissioning of purchased units
Supervised all field rental operations, directed daily activities of 2 field supervisors and 26 field technicians
Designed rig interface packages using rig surveys, by utilizing Drafix QuickCAD
Approved major field repairs or replacement of equipment
Recruit, interview and hire qualified service personnel
Evaluate field personnel’s performance and make recommendations for promotions, terminations and/or ROF
Computer Skills
MS Office Suite, Out Look, Word, Excel, Internet
SAP Asset, Purchasing & Work Order Modules
Ariba Purchasing & Accounting
BAAN Inventory System
Drafix QuickCAD
Maintech CMMS Database
GE Fanuc LM90, PLC Ladder Logic Programming & Trouble Shooting
Note: Willing to relocate
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