Service Management

Madhu Sudhan. K

Email: *****.****@*****.*** Cell: +960-*******.

CAREER OBJECTIVE:

Desire a position in food and beverage service or sales that utilizes of technical background in Hospitality Industries.

Experiences & Employment:

Current Job: Sheraton Maldives as a Bartender

Job Summary: To extend service in a professional, efficient and timely fashion and defining guest expectations. This in addition to a friendly, going extra mile and helpful demeanor will ensure guest satisfaction.

EDUCATIONAL QUALIFICATIONS:

COMPLETED ADVANCED BARTENDING COURSE FROM FLING BAR SERVICES(UNITED KINGDOME)

The People - An insight into the history of the bartender and the effects of world events on the modern bartending trade

Products - The history of alcohol; origin, history, etymology, production & styles of vodka, gin, tequila, rum, cachaça, brandy, whisk(e)y, sake, aperitifs & liqueurs

The Tools - Advanced equipment and glassware recognition, history & use; contemporary garnish procedures and ingredient preparation

The Techniques - Making Balancing Cocktails and Mock tails(Sour,bitters, sweet, alcohols) and signature cocktail analysis; breaking down classic techniques for an in-depth understanding of cocktail structure and the building blocks of mixology

The Drinks - Classic cocktails and signature concept cocktails; origin, history, recipe, procedure, presentation & service

Content In-depth knowledge & advanced techniques to take your team to the next level

Certification: Examination and graded ABC Fling International Accredited Certificate.

Diploma in Hotel Management from SETWIN- Institute of hotel management (1999-2000), Hyderabad.

Passed in Secondary School Certificate during 1998 - 1999.

INDUSTRIAL TRAINING:

Industrial Exposure Training, (Oct 2000 to April 2001) in F&B Service at Holiday Inn, Pune.

TECHNICAL SKILLS:

M S Office

CARRIER ACHIVEMENTS:

Got Best Employee of the Month March 2014 in Constance Epheila Resort (The largest Resort in Indian Ocean) Seychelles.

WORKING EXPERIENCE:

Worked as a Bartender at Amilla Fushi Island Resort Maldives from 16 December 2014 to 30 June 2015.

Worked as a Barman at Constance Epheila Resort (The largest Resort in Indian Ocean), Seychelles from 2013 to 2014.

Worked In Marriot Hotel & Convention Center, Hyderabad, India as a Bar Captain from Mar 2008 to Aug 2013.

Worked as a Bar Man at Vilamendhoo Island Resort & Spa (5* Property), Republic of Maldives from January 2007 to Feb 2008.

Worked in Fortune Kences Hotel (by welcome group) Tirupati (India), as a Barman from Oct 2003 to Nov 2006.

Worked as a Steward at Quality inn from June 2001 to Aug 2003.Hyderabad.

JOB DISCRIPTION:

Greet guest and presenting beverage menus

Excellent team building mentality, skills and behavior

Arranging glasses and bottles into attractive and functional display

Able to work flexible schedules and standing position for long hours

Mix and garnish cocktails according to standard SOP’S

Strong memory and excellent listening skills, which translates to accurate order taking and placement

To perform a high quality of service standard at all times

To follow all hygiene standards at all times as set in the company hygiene manual

Mix ingredients to prepare cocktails and mock tails

Restock and replenish bar inventory and supplies

Efficient and highest standard of beverage service in accordance with the resorts beverage procedure and to the satisfaction of all guests

Preparing checks for guest and process customer payments

Work cooperatively, and have a great attitude with employees and management

Set up the bar and prepare all mise-en-place for service Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service

Making requisitions and every day checking physical stock.

HOSPITALITY KEY SKILLS:

Great with people

Creating drink recipes

Able to upsell drinks and food

Excellent team member

PERSONAL SKILLS:

Always focused on quality and consistency

Having a high standard of personal hygiene

Able to work unsupervised

Willing to work late or extra hours when required

Answering questions regarding spirits and beverages

Physically fit and able to remain standing for long periods of time.

DECLARATION:

I hereby declare that the above information and particular are correct and true to the best of my knowledge and belief.

Date :

Place : (K. MADHUSUDHAN)

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