Customer Service Sales

Richard L. Newman

Marietta, GA ***** * 770-***-**** * acrmn8@r.postjobfree.com

GitHub: https://github.com/RichardLNewman

Key Qualifications

Java – Oracle Certified Associate, Java SE 7 Programmer.

JavaScript Certified.

SQL

Tech Support

Proficiency in:

oMS Office Suite

oPhotoshop CS 5

oMS Project

oDragon Naturally Speaking

oWindows Operating System

oVisio

oNetworking

oSocial Media Platforms

oAutoCAD & SolidWorks

oInternet Optimization

oWebsite Design

oAndroid Operating System

Have done IT work for charitable organizations, friends and family.

Lead IT for Technical Design Consultants, Inc. (Engineering Company)

Built and maintains personal computer and all peripherals.

Led team as project coordinator that ranked in the 98th percentile in a globally recognized business strategy simulation (Capsim).

Ability to synthesize information and adapt it to any situation.

Professional History

Proprietor

oInfinite Infinity LLC

Developing Software

Recruiting

Oversees all aspects of the company

Sales Specialist

oState Farm, Hampton, GA 01/2015 – 02/2015

Local office systems expert.

Helped 200+ clients with their service needs

Independent Life Specialist Manager

oAmerican Financial Associates, Hampton, GA 07/2014 – 01/2015

Streamlined job processes to maximize performance potential.

Performed all IT duties for office.

Handled all aspects customer service for insurance sales.

Developed record database and schedule database as well as provided in home consultations with clientele.

Maintained weekly purchase orders.

Front Office Manager / Service and Sales Specialist

oState Farm, Hampton, GA 07/2013 – 06/2014

Functioned as an IT for all onsite issues.

Local office systems expert.

Entrusted with highly complex customer service issues as a result of my exceptional performance in service related issues.

Saved $15,000 in potentially lost revenue each month and decreased the ratio of lost policies to new policies to within acceptable limits.

Managed day to day operations at the front end of the business.

Serviced over 2000 client situations.

Created marketing and promotional materials for State Farm and for local charity events.

Created monthly database of sales.

Increased employee morale by instituting fun inner office activities.

More upon Request.

Education

Kennesaw State University – Kennesaw, GA

Master of Business Administration December 2011 4.0 GPA

Bachelor of Science in Biochemistry December 2008 4.0 GPA

Organizations

Organizations

oMember of Beta Gamma Sigma International Honors Society for Business Excellence

oMember of the National Society of Collegiate Scholars

oMember of Phi Eta Sigma Honors Society

Contact this candidate