Technical Support Engineer

Professional Profile

Information Technology Professional with proven experience in computer systems development, administration, strategic network design, maintenance, troubleshooting, and disaster recovery planning. Strong leader, team player, troubleshooter, innovator, and negotiator. Experience in major programming languages, operating system environments and networking technologies including IBM Communications Server for Z/OS, Mainframe Networking Products, Enterprise Extender, IBM CL Supersession, CA-TPX, FTP, Connect Direct, XCOM, UNIX, and Juniper Netscreen, Junos, NSM.

Professional Experience

Global Technology Solutions Group Phoenix, AZ September 2012

Consultant at GTSG / Mainframe Networking Subject Matter Expert - November 2013

-2012 Assignment: State of Oklahoma Data Center Consolidation

Merged five state agency datacenters onto a single z/EC12.

-2013 Assignment: General Motors Data Center Insource

Merged twenty-two outsourced LPARs onto a pair of z/EC12s.

-provided pre-move analysis and design.

-updated VTAM and TCPIP parameters to match new environment.

The Hartford Insurance Group Hartford, CT October 2007

Specialist Operations Infrastructure - June 2012

Provide daily operational support of both the communications to the IBM Mainframe and the infrastructure for the Hartford’s Remote Worker Program. These systems reside in Hartford CT and Boulder CO.

Network Systems Programmer - Responsible for installation, customization and support of a multi-LPAR z/OS Communications Server environment that utilizes IBM FEPs and OSA cards. Specific duties/accomplishments included:

Provided SMP/E installation and support for VTAM.

Installed and supported TCP/IP, including SMTP, FTP, and Telnet.

Configured path statements and virtual routes to facilitate SNA connectivity.

Implemented APPN connectivity using MPC+ and Enterpriser Extender.

Provided all configuration changes for replacing FEPs with OSA cards.

Migrated SNA connections to a virtual IP (VIPA) environment.

Configured Hypersockets to allow TCP/IP communication between LPARs.

Troubleshot comm-related problems using NetView, GTF and packet traces, NetStat commands, and IPCS dump analysis.

Identified network bottlenecks using NPM and trace routes.

Adjusted VTAM buffer sizes to maximize TCP/IP throughput.

Implemented TLS/SSL to ensure data security.

Also installed and configured third party products such as VPS, Connect:Direct, and TPX.

Teaming with other support groups to provide seamless technical support to The Hartford’s customers.

Participating in the on call rotation to provide 24 x 7 support to The Hartford’s network and end users.

Installing, Configuring, and Troubleshooting the Juniper Network Security and Management Software used to support the Hartford’s Remote Worker Program.

IBM Global Services Southbury, CT November 2006 –

Network Services Availability Manager April 2007

Working with outsourced client networks, managed NSD resources to ensure contracted network availability requirements for global clients as part of the Integrated Technology Delivery Organization.

IBM Global Services Southbury, CT November 1996 –

Senior Network Integration Specialist October 2006

Maintained network services for multiple outsourced clients concurrently that included United Healthcare, Ace Insurance, State of Maryland Department of Human Services, Capital One, NSTAR, Yankee Gas, and Connecticut Natural Gas. Additionally provided backup support for up to 15 global clients as part of the Integrated Technology Services Delivery Organization.

Achievements:

Led Multiple projects that implemented APPN on client accounts using Enterprise Extender and DLUR/DLUS to upgrade technology and integrate technology solutions.

Led multiple projects that reconfigured networks to convert access from Token Ring 3745 based connections to OSA based SNA connections.

Provided Emergency Onsite Disaster Recovery Support for a major NYC Financial Institution

that lost a datacenter as a result of the 911 Tragedy.

Responsibilities:

Performing network software configurations, maintenance, problem determination and technical support for operations, applications, and end users.

Planning for and supporting required hardware changes such as processor upgrades and consolidations and other infrastructure changes.

Planning for and supporting required software changes such as operating system upgrades and other program product changes.

Planning for and supporting Disaster Recovery Testing.

Maintaining the security of networks including quarterly health checks and periodic audits.

Performing analysis, design, and transition support for new business.

Travelers Insurance Company Hartford, CT August 1986 -

Senior Telecommunications Engineer November 1996

Achievements:

Key contributor to teams that consolidated datacenters and reconfigured systems and networks for Corporate restructuring.

Responsibilities:

Managed the network support unit (1991 – 1996). Supervised eleven telecommunications specialists.

Education

University of New Haven West Haven, CT

MBA Finance

Iona College New Rochelle, NY

BS Physics

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