Customer Service Health Care- Life, Health, and HMO Agent

ASHLEY FRANKLIN

**** ***** **., ******, ** ***** C: 214-***-**** ********************@*****.***

Career Overview

Customer Service Professional with 5 years experience in the field. Experience includes retail, grocery, fast food, and E-commerce warehousing. Currently studying to become a Health Care Administrator and love the idea of being of service to others. Customer service will aid me in developing the interpersonal and communication skills I will need to become an affective and efficient administrative personnel.

Core Strengths

Strong organizational skills Customer service expert

Seasoned in conflict resolution Adaptive team player

Active listening skills Inventory control familiarity

Projective training skills Energetic work attitude

Accomplishments

Customer Service

Worked with company systems, such as Walmart and Stein Mart, and diligently completed all assigned

tasks, working overtime as needed.

Met daily quota and successfully maintained customer satisfaction.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashier with two cash registers at once in order to maximize customer flow.

Completed various warehouse operations simultaneously.

Work Experience

Web Support Agent

E-Tech 03/2015 to 07/2015

Dallas, TX

Assisted Verizon customers with inquiries about online accounts, online registration, bill pay, User ID and password resets

Answered questions about Verizon website

Conducted online chats with Verizon customers regarding orders and potential orders

Material Handler

08/2013 to 12/2013

Staff Right

Desoto, TX

Mastered art of picking merchandise to build orders, packing completed orders to send off to shipping,

replenishing merchandise to keep warehouse facility stocked

Proficiently used RF scanner

Stocked and rotated inventory regularly and with a 96% accuracy rate

Smoke Shop Cashier

04/2011 to 11/2011

Walmart

Dallas, TX

Proficiently assisted customers in the tobacco area at Walmart Super Center with 95% accuracy

Accurately executed cash handling procedures at a speedy rate

Effectively prevented store losses using awareness, attention to detail and integrity

08/2008 to 03/2009

Stein Mart

Arlington, TX

Maintained order and assisted customers in men's and accessories departments

Carried on cashier duties as well as attended to customers at customer service desk

Handled inventory and stock occasionally

Education

Bachelor of Science: Nursing

Prairie View A&M University

08/2009-04/213

Prairie View, TX, United States

Coursework in Science, Healthcare, and Nursing

Bachelor of Science: Health Care Administration

Grand Canyon University (online) 08/2014-Current

Phoenix, AZ, United States

License

General Lines Agent: Life, Health, and HMO

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