Customer Service Care
Resume:
Sherry Reynolds
Dallas, TX 75227
****************@*****.***
Objective: To obtain a customer care position in which my customer service, clerical and general office skills will contribute to greater office efficiency and productivity.
Professional Experience:
Technical Support Representative
Iqor September 2014- Present
Assists customers to resolve mobile device related problems, such as inoperative hardware and software.
Checks status updates on repairs
Subject Matter Expert/ Customer Care Representative
Aegis Communications 2011-2014
Assist management team with new hires during initial training and first 3 weeks of “nesting”.
Effective communication skills facilitate action in strategic planning and program development.
Leads or works productively as part of high functioning workgroup team which have need of specialized knowledge to create solutions.
Provides specialized knowledge, occupational experience, education and research to enable non-subject matter decision makers to confidently address issues and take appropriate action.
Customer Service Associate
Staff mark 2007-2011
Contacted carrier representative and arranged for pickup of merchandise.
Entered orders into database.
Filed copies of orders received using the alpha/numerical system.
Kept records of work completed.
Successfully handled an average of 75 calls per day providing excellent customer service.
Caregiver
Private Duty Nursing 2007-2009
Assisted patient to dress, bathe and groom themselves.
Administered prescribed oral medications as directed under written direction of physician.
Cooked and served meals.
Assisted in housekeeping duties.
Order Puller
O’ Riley Distribution Center 2007-2007
Typed order forms and entered data into computer to determine total cost for customers.
Checked inventory control and notified stock control departments of orders that would deplete stock.
Requisitioned transportation from freight carriers to ship products.
Pulled orders for shipping to companies.
Packaged products.
Education: Commerce High School Commerce, Texas
References: Available upon request
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