Injection Molding Customer Service

Emanuel E. Hawthorne

Mobile: 704-***-****; Columbia, SC

**.*********@*****.***

OBJECTIVE: To obtain a process, quality or supply chain management position

PROFESSIONAL

EXPERIENCE:

May ’14 - Present Zeus, Inc. –Precision Extrusion/Tubing Manufacturing, Orangeburg, SC

Quality Engineer – ePTFE/Bio-Absorbable Production

• Develop quality procedures and inspection plans per existing systems, customer specifications. Determine gauging and test equipment requirements with engineering and manufacturing personnel.

• Track quality assurance metrics; Lead for Training, Kaizen and Audits

• Design and implement methods for process control, improvement, test and inspection; Monitor effectiveness of inspection and implement changes as required

• Establish/maintain document and record requirements; Plan and develop quality requirements and standards for new and existing products

• Assist sales in review of contract requirements and internal capability

• Resolve quality problems and implement corrective actions by gathering and analyzing quality data, per determination of root cause.

• Monitor corrective action implementation for effectiveness. Provide routine quality performance reports by gathering, analyzing and formatting quality data

• Conduct/lead machine qualification, gate review, 8D, internal and management reviews; Support continuous improvement and job instruction functions

• Exceed customer and management expectations per strategy, process and safety

Feb ’12 – May ‘14 Gravograph, Inc. -Plastics/Engraving/Laser Manufacturing, Duluth, GA

Quality Manager - Lamination/Machine/Fabrication

• Act as subject matter expert regarding quality and governmental regulations for site group and primary quality advisor

• Track quality assurance metrics; Lead for Training, Kaizen and Audits

• Overall returned Materials PPM reduced by 70%

• Shipping, Customer Service, Fabrication and MRP RMA’s reduced by 52%, 44%, 55% and 17%, respectively for Customer Satisfaction

• Customer complaints reduced by 42%; Key Accounts complaints reduced by 100%; Problem Resolution Leader per Focus 8D’s

Gravograph, Inc. -Plastics/Engraving/Laser Manufacturing, Duluth, GA

Quality/Process Engineer - Lamination/Machine/Fabrication

• Responsible for developing and establishing composite laminate and bond processes using established material and process specifications in support of production value stream and supply chain organizations. Support the facility, supply chain material reviews, material testing, substitutions, specification updates and vendor audits.

• Perform first part qualification activities both domestically and abroad per Global Strategy. Develop processes to automate composite manufacturing equipment; Detail laminate phases per project

Mar ’08 – Feb ‘12 Commercial Vehicle Group (CVG) -Interior Manufacturing, Statesville, NC

Quality/Process Engineer - 3D Assembly - Engineering

• Adherence to established safety policies, procedures and practices

• Drive continuous improvement per department goals/values

• Teamwork focus to improve overall standards of performance to improve customer service

• Conducted/designed R&D test procedures; Problem resolution lead

Commercial Vehicle Group (CVG) -C Line Assembly Kings Mountain, NC

Industrial/Manufacturing Engineer - C-Line Assembly - Engineering

• Developed Labor Estimates and Conducted Time Studies

• Served as Industrial Engineering Liaison for continuous improvement per the C-Line Assembly; Planned workforce utilization and workflow

• Planned, directed and coordinated manufacturing processes

• Developed, evaluated and improved manufacturing methods

• Analyzed and planned space requirements and design layout

March '01 - March ‘08Ford Motor Company -Chassis Strategy Systems - Dearborn, MI

Supplier Technical Assistance Commodity Engineer/Manager - Chassis

Strategy; Greenbelt Certified (6-Sigma Specialist) - Purchasing

• Managed the continuous improvement strategy for 2.4 billion dollars of Fluids (radiator, fuel and water hose) and NVH Business - Injection Molding Commodity (engine mounts, transmission mounts and bushings) sources (Led over 52 projects/audits)

• Managed and monitored 50 tier 1 suppliers (Led APQP Reviews)

• Deployed/Led Q1 strategy by conducting on-site assessments (PPAP, Six Sigma methodologies, FMEA, FTT, Injection Molding Technology Optimization, SPC, and Error Proofing)

Other Ford Positions Held:

MCR (Material Cost Reduction) Manager - Material Cost Reduction

• Reduction Target ($6 Billion) - 80% of Target Achieved

• Managed supplier assessment reviews per supplier deck

• Reduced supplier external quality defects by an average of 12%.

• Successfully resourced 334 part numbers to 12 new supplier locations

March'97 – March ‘01 Draexlmaier Automotive of America (DAA) -Interior and Molding

Division Duncan, SC, Industrial Engineer/Project Mgr. - Interior and

Molding - Engineering; Injection Molding Specialist

• Championed the new facility ($50M) layout process for the Injection Molding (IM) Department, IM Material Conveying System and Future Expansion Project; Developed Time Studies

• Requisitioned all IM Machines and Auxiliary (Automation) Equipment ($5M) (Scheduled National IM Machine Mold Trials to check part validation and rate machine procurement potential)

• Optimized and developed a parts removal process: 7 person manpower reduction

EDUCATION: Clemson University - Clemson, SC

Bachelor of Science in Industrial Engineering December 1996

PROFESSIONAL

SKILLS: Injection Molding Specialist; CQDC (Ford Corporate Center)

Graduate, Greenbelt, Q1 Strategy, TCM, Lean Manufacturing,

Material Cost Reduction (MCR) Award, SIM, Project Management,

Autocad, Plant Startup/Layout, MS Office and ISO/QS Certified

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