Operations Manager

Sherri Rada

*** ******** ******

Hampstead, Maryland 21074

443-***-****-Cell

EXPERIENCE SUMMARY

Offer over eighteen years Managerial/Supervisory experience in a professional work place. Experience includes but not limited to the following:

Excellent Customer Service Skills Financial Reporting

MS Office (Excel, Word, Access, Power Point) Collections/ AR Management

Training/ Coaching /Development Behavioral Interviewing

Sales Support Risk Management

Contract Compliance Leading Multiple Teams

PeopleSoft 9.2 Forecasting

Analyzing Data Goal Setting

EDUCATION

B.S., Business Administration, Concentration in Finance, December 1992, University of Baltimore, Baltimore, Maryland.

A.A., Business Administration, June 1989. Catonsville Community College, Westminster, Maryland.

EMPLOYMENT EXPERIENCE

2008 – 2015: Regional Controller. Aerotek, Inc. Hanover, Maryland.

Responsibilities include: leading, mentoring, coaching and training a team of over one hundred employees in US and Canada (directly and indirectly; setting quarterly incentive goals, measuring and tracking performance of the department; overseeing the billing and collection processes, ensuring the department is compliant to customer agreements, providing support for the field offices, and addressing issues and concerns (teams, offices & clients). In addition I was responsible for department efficiencies, process improvements and communication of changes.

1998 – 2008 Assistant Controller. Aerotek, Inc. Hanover, Maryland.

Responsibilities include: Training and developing team members, setting quarterly incentive goals for the teams, overseeing the billing and collection processes, negotiating service agreements, providing support for the field offices, and addressing issues and concerns (teams, offices & clients). In addition, reporting on many aspects of the company including: forecasting and reviewing business trends (i.e. Cash Flow, Collections, Staffing Ratios etc…)

1996-1997 Account Manager. Aerotek, Inc. Hanover, Maryland

Responsibilities include: collections, accounts receivables, maintaining accounts,

overseeing the billing process, training and developing new associates, setting the

team goals, working with the field offices, and bank reconciliation. Also, was

responsible for pulling Duns and Bradstreet reports to determine customer credit

ratings.

1993 1995 Financial Administrator. Home Builders Association of Maryland, Baltimore, Maryland

Responsibilities include: accounts receivable, collections, invoicing and monthly accounting reports for the association. Additional responsibilities include accounts payable, bank reconciliation; computer training, financial input and daily computer back up.

1989-1993 Professional Teller. Carroll County Bank & Trust, Hampstead, Maryland.

Received and paid out monies, accepted bill payments, organized daily work and prepared daily settlement. Balanced and maintained the automated teller machine. Cross-trained as a personal banker providing information regarding Carroll County Bank & Trust products.

Contact this candidate