Office Manager, Admin Assistant, Account Manager, Quality Management

NANCY GROVE ALVAREZ

**** ****** ***** ********@***.***

Marietta, GA 30062 404-***-****

Sr. Project/Quality/Office Manager & Executive Assistant

SUMMARY OF QUALIFICATIONS

Project/Account Management Strong Verbal & Written Communications Effective Negotiating Skills

Excellent Editing/Proofreading Skills Detail Oriented Quality Management

ISO 9001 Experience Event Coordination Cultivate genuine, productive client & vendor relationships

Ability to view entire scope of project, as well as evaluate efficiency of segment procedures.

Managed 20+ projects simultaneously.

Excellent client and vendor negotiation, communication, and relationship skills.

Keen listening skills provide the ability to finesse realistic, advantageous solutions for clients and vendors, leading to high percent repeat business and client satisfaction.

Instrumental Quality Team member which led to ISO 9001 Certification with zero nonconformities.

Extremely organized, thorough, and detail oriented.

Proficient utilizing MS Office Suite (Word, Excel, Outlook, PPT, Access, Publisher); MS Visio; Adobe Acrobat 9 & 10. Experience with InDesign and QuarkXPress.

Proven capability and execution of large-scale event/project management and budgeting.

PROFESSIONAL EXPERIENCE

FAMILY ESTATE MANAGER 2012-2015

Serve as primary caregiver for elderly family widow.

Conducted personal, individual account changes to over 30 medical, financial, insurance, government & income, legal, utility, and service-related companies.

Managed all maintenance, financial, legal, and insurance issues for estate affairs, former home, automobile, and current senior-living community apartment.

Regulate, schedule and provide transportation for medical, financial, and legal appointments, as well as weekly/monthly maintenance needs.

Planned and executed multiple levels of preparation for sale of 47-year family home.

Performed cost-service analysis of all vendors (estate sale, charitable donations, private sale & donations, junk removal, yard maintenance, and house cleaning).

Interviewed, negotiated pricing, and oversaw all vendor services.

Managed all scheduling, execution, and financial responsibilities of vendors.

Responsible for all legal, financial, and real estate matters regarding home sale.

ALTA LANGUAGE SERVICES, INC., Atlanta, GA 1999-2012

Senior Project Manager

Managed high volume sales/marketing queries from potential clients (200-250 per month).

Quoted cost, turnaround time, and logistics of projects: document translation, DTP/typesetting, voice-over production, subtitling, interpreting services. (Average of 50 per month.)

Organized, coordinated, and communicated all details and schedules of projects to clients and vendors.

Managed project budgets (approx. $50K/mo); negotiated costs and turnaround times with vendors.

Entered and maintained all project details in a secured, online database (ERP online software).

Interpreting Services Manager: managed all interpreting assignments (legal, medical, business); increased and refined vendor resources, streamlined communication and legal procedures.

Prepared all project billing data: quotes, vendor payments, and client invoices.

Only department employee to provide critical administrative, HR, training, and QM skills and support throughout the company’s expansive 4-year growth period, resulting as a leader in the LSP (Language Service Provider) industry – all in addition to regular Senior Project Manager duties.

Quality Manager

Refined/edited all Quality Management System documents (policy, processes, procedures, audits)

Scheduled & performed internal audits (closed projects, quote response time, CARS, client surveys)

Established vendor/translator requirements to comply with QMS.

Wrote, reviewed, and approved Corrective Action Reports.

As part of the QM team, achieved ISO 9001 Certification with zero nonconformities in June 2011.

HR Skills

Responsible for the research, screening, interview scheduling, interviewing, and training of six new-hire Project Coordinators.

THE STIBO GROUP, Atlanta, GA 1996-1999

Account Coordinator/Administrative Assistant

Assisted in the production and management of two 250-page catalogs (each in 7 languages): client database components, page layout, graphics, translator coordination, proof passes, postscript files to printer.

Assisted in the production of a 3500-page catalog including loading database, gathering images & logos, proofreading, creating page layout, shipping film to printer, troubleshooting; heavy client contact.

Performed administrative duties.

Generated various corporate and account reports (financial and production).

FUEL INTERNATIONAL TRADING CORPORATION, Atlanta, GA 1991-1992, 1994-1996

Executive Assistant/Office Manager

Performed administrative duties and office management as assistant to French-national executives working in the US.

Managed all general bookkeeping and cash flow; maintained corporate checking account and investment account of $1-$3 million.

Assisted in creation of quarterly financial statements and Annual Report to Board of Directors.

Coordinated all logistical aspects of annual Board of Directors meetings.

Assisted in English<>French translation.

Liaison with parent-company office in Paris.

ADDITIONAL WORK HISTORY

FORSYTH & CONNERS/ATLANTA 1987-1989

Account Coordinator

Assisted senior account executive with account services: client and media contracts; coordination of ad development and placement with traffic, creative, and media buyers. Wrote and edited radio, newspaper, and brochure copy. Designed newspaper and outdoor ads.

NEWSLETTERS PLUS, Atlanta, GA 1986-1987

Production Manager

Coordinated all production phases of printed material: layout, design, graphics, type, photography, illustration, printing, and distribution. Sought and managed vendors. Analyzed price quotes. Developed production schedules and administrative forms for coordination of production.

THE PEASANT RESTAURANTS, Atlanta, GA 1984-1986

Public Relations Coordinator

Wrote and edited news releases and feature articles and disseminated to media. Produced and edited company newsletter. Developed Hotel Concierge Program. Helped establish monthly goals for department. Assisted in planning company Christmas parties (approx. 2000 people); produced video. Developed Employee of the Year program.

EDUCATION

Kennesaw State College, Postbaccalaureat Program (Pre-Masters, Education), 1996

Certified P-12 French Language Education

University of Georgia, Bachelor of Arts in Journalism, 1982

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