Customer Service Data Entry

Jeanne Fong

**** ******** ******

Los Angeles, CA 90032

323-***-**** Cell

******.********@*****.***

Objective: Accomplished office clerk seeking entry-level position that will leverage background in operational planning, client needs assessment, financial, marketing, sales support, accounting, insurance, office management, receptionist, customer service, communication experience, written and oral and office skill environment.

Summary of Qualifications:

Over 10 years of successful experience in the office clerk environment.

Knowledge of Microsoft Word, Excel, Access, PowerPoint, and Outlook; ability to do Internet Research and Data Entry Level; type 45-50 wpm, 10-key; alphabet and numerical, excellent organizational and time management abilities; adept at handling multiple tasks, schedule and meeting deadlines.

Strong communication, interpersonal, customer service skills and multi line phone, bilingual Chinese.

Knowledge office management, accounting experience, insurance, data entry level, marketing, sales support, excellent communication, problem solving, e-mail, typing, filing, office machine, copying, ups, federal express, in and out mail and sorting mail.

Effective problem solver, efficient, self motivated, self sufficient, independent, positive attitude, enthusiastic professional and team player.

Strong work ethic, detail, excellent organized, punctual, dependable, reliable, independent, hard working, excellent organized, positive and energetic.

Work Experience:

Eaton Corporation (Temporary) Los Angeles, CA

Clerk 1 08/2015 to 08/2015

Scans supplier certifications into database for incoming products.

Performs daily cycle count of parts.

Finds and relocates priority parts that are critical to production support.

Organizes, locates, and files of documents/material certs. For systems.

Performs other task, as required.

Department of Public Works (Bureau of Sanitation) Los Angeles, CA

Clerk Typist/Customer Service 07/2010 to 05/2015

Customer service call center environment responding to telephone and/or electronic inquires and processing requests for services or providing information to customers.

Performs general filing and admin duties including sorting and filing materials,

Has the ability to use basic office equipment including photocopy photocopy machines, binding machines.

Proofreads documents, complete forms, and performs basic mail distribution activities.

Central voice telephone communication systems responds to incoming calls and email messages from the public.

Has basic to intermediate computer skills.

Routes telephone calls to the proper stations.

Enters and retrieves information from a computer based system. Relays messages received orally and in writing.

Proper receives, reconciles, consolidates and summarizes documents and information.

Place long distance and/or operator assisted calls; and do incidental clerical work.

Freelance - Temporary Los Angeles, CA

Assistant Coordinator - Temporary Agency 01/2008 to 06/2010

Assist with special events by keeping track of guest arrival times, performing bookkeeping and filing.

Perform general office duties such as customer service and answering phones.

U.S. Stock Transfer Corporation Glendale, CA

Office Clerk 05/1986 to 08/2007

Processed stock certificate transfers to shareholders and clients.

Acknowledged the medallion stamp guarantee to process stock securities.

Recorded transactions accurately, and kept clients informed about transactions.

Reviewed financial periodicals, stock and bond reports, business publications and other material in order to identify potential investments for clients.

Bought or sold orders to security exchanges or to firm trading department.

Utilized the computer for tracking and making changes to shareholder and insurance accounts.

Supported manager with special projects, data entry such as typing certificate shareholder lists.

Assisted front office receptionist, customer service department with answering phones and shareholder relations.

Coordinated daily operations including: data entry, filing, typing, copying, sorting mail and maintaining office supplies.

Education:

Glendale Community College, Computer Applications Glendale, CA

East Los Angeles College, Business Administration Monterey Park, CA

Associate of Arts Degree

References:

Available upon request

Contact this candidate