Information Technology Desktop Support
Resume:
Luis Montes de Oca Jr.
**** ***** *****, *******, ***** 77036
Home: 832-***-**** Mobile: 832-***-****
E-mail: ****@**************.***
OBJECTIVE
A challenging position in Information Technology where strong problem solving and analytical assessment will enhance operations and improve efficiency.
SUMMARY
Bilingual Information Technology professional with seventeen plus years diversified experience in the oil and gas industry, and the US Department of Defense. Background includes network operations, administration and management, software/database development, desktop support and training. Recognized for strong problem solving and analytical skills. Particularly effective in determining customer needs and applying new information rapidly. Excellent bilingual communications skills including written, verbal and interpersonal.
TECHNICAL SKILS
Languages: C/C++, Visual Basic, VBScript, ASP, Java, JavaScript, HTML, Flash
Systems: Linux, Windows XP, Vista, Windows 7 and 8, Windows 2008 Workstation/Server, Exchange Server 2003 and 2010, Active Directory, Blackberry RIM, Wireless Networking, Satellite based systems.
Software/Dbases: MS Access, MS FrontPage, MS Office, Altiris, SMS, SQL, Citrix, Oracle, Mainframe, Lotus Notes, Visio, Lucent QIP Admin Software, ProComm plus, Adobe Suit
EXPERIENCE
ExxonMobil / Stefanini - Houston, TX 2014 – 2015
Telecommunication Engineering Infrastructure and Projects / Senior Tech
Supported information technology and network infrastructure projects for ExxonMobil users at third party sites.
Provided LAN/WAN support, and network infrastructure setup and maintenance for ExxonMobil users at third party sites such as Fluor Corporation, WorleyParsons and Mustang Engineering among others.
Managed new site project setups at remote locations. Procured all equipment, managed full setup, and built all systems and network infrastructures form the ground up.
Provided escalated and non-conventional user support coverage for ExxonMobil users at third party sites.
Circor Energy / Triad Resources - Houston, TX 2013
Executive Support Services / Senior Tech
Supported information technology and network administration for Circor Energy President and the Executive Team at the Houston’s corporate office.
Provided escalated Desktop Support, LAN Administration, and Network security for Circor Energy VPs and top executives.
Installed, upgraded and maintained executive and non-executive systems and peripherals, remote access support, system backups, PC rollouts, upgrades, telephony, and special projects.
Provided on-call support locally and globally through extended 7x24 coverage.
Luis Montes de Oca Jr.
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Cenergy International / Burnett - Houston, TX 2012
IT Administrator
Supported information technology, network administration and telecommunications for Cenergy nationally and globally, including the executive team. Implemented processes to improve service delivery through hardware and software development and support.
Administrated LAN and supported Desktop, IT and dispatch for hardware and software locally and globally.
Provided escalated PC Support, Network Administration and security for Cenergy’s top executives through regular 5x8 coverage and extended 7x24 on call coverage.
Designed/developed software systems to deliver key information to and from users, to improve processes through user friendly GUI Dbases, and to expedite service response through an efficient ticketing system.
HP / Shell International Exploration and Production Houston, TX 2008 – 2012
Executive Support Services / Senior Tech
Supported information technology and network administration for Shell Oil Company President and SEPCO EVP, Country Leadership Executive Team and Chief Scientists.
Provided escalated Desktop Support, LAN Administration, and Network security for Shell EP VPs and top executives.
Installed, upgraded and maintained executive systems and peripherals, remote access support, system backups, PC rollouts, upgrades, and special projects.
Provided on-call support locally and globally through extended 7x24 coverage.
San Jacinto Council - Houston, TX 2007 – 2008
Network Administrator / Desktop Support
Administered the GSSJC network locally and remotely to sites throughout the state where the council is present and supported desktop escalations.
Administrated LAN, Exchange/Windows Servers and Network security, and provided escalated Desktop support.
Installed, upgraded and maintained networks and telephony. Researched and planned for new network protocols and network operating system implementations.
Installed, upgraded, maintained servers, routers, firewalls and related equipment.
Supported and improved processes on the following tasks: Network printer support, employee training and orientation, remote access support, system backups, database support, on-call support, building security support, PC roll-out upgrades, and special projects
Getronics / Burnett - Houston, TX 2004 – 2007
Desktop Support / Network Administrator
Supported information technology for El Paso Energy, Enterprise Products, Cameron, BP and Shell in Houston and over 100 sites nationally.
Administrated LAN and supported Desktop, IT and dispatch for hardware and software nationally such as MS Office, Adobe and Citrix.
Supported the main Gulfterra Migration Project of over 1000 users for Enterprise Products, Rollout Project for BP to Innovene, and Asset Refresh for Shell.
Installed and maintained 4 computer labs, and control centers in the Main Corporate office in Houston which has a maximum capacity of 75 users
Luis Montes de Oca Jr.
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Kellogg Brown and Root / Halliburton - Baghdad, Iraq 2003 - 2004
IT Specialist/ Telecommunication Technician
Supported KBR and US Government DOD and coalition forces' ORHA, ISG and CPA information technology and communication projects in Iraq and Kuwait.
Developed various databases for five departments in KBR HQ, Baghdad's presidential palace.
Installed fiber networks for the CIA and other intelligence organizations' Iraqi Survey Group in an undisclosed location
Supported Desktop, IT and communications for three projects across seven sites including Al Hillah, 5th corps, ISG, Basrah, As Samawah, Kuwait, and Baghdad.
Installed and maintained Satellite equipment and LAN uplinks for five sites including KBR regional office trough CAPROCK.
Schlumberger / Computer Sciences Corporation - Houston, TX 1998 - 2003
Telecommunication Technician II
Supported ConocoPhillips and Dupont telecommunications infrastructure, implementing processes to improve service delivery through hardware and software development and support.
Performed reverse engineering to identify structure of outdated databases. Designed and implemented new concise application that simplified structure and improved response time. Eliminated user licenses and consulting fees and down time of an estimated $110,000.
Designed/developed the telecommunications web interface to deliver key information to end users, grant access to GUI Dbases, and expedite service response 8 to 12 hours through an efficient ticketing system.
Supported LAN/WAN operations locally, nationally, and globally through a regular 5x8 helpdesk coverage and extended 7x24 on call coverage.
Served physical and logical installations and maintenance of telephony, LAN connections and equipment for 16 buildings of the Houston ConocoPhillips Center, and other 5 local sites.
Administered Dupont Regional DNS for 53 sites in the Midwest region.
Installed, configured and maintained TCOM computer equipment and peripherals such as desktops, laptops, MFDs, servers, mainframe terminals, LAN sniffers, Line Testers and Proves.
ADDITONAL ROLES
El Paso Energy - TX, LA, MS, TN, and AL 1997 – 1998
Regional Computer Trainer
Software Support Inc. - Houston, TX 1996 - 1997
Customer Service Representative / Tech Support
EDUCATION
B.S. in Computer Engineering and Technology, University of Houston - Houston, TX
Graduated Cum Laude
ADDITIONAL SKILLS
A+ Certified Engineer
PBX / LAN Tech: Intercom, Avaya, VoicePoint, Cisco, Lucent, ISDN Intercom, and G3
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