Customer Service Sales
Resume:
Profile
Motivated, personable business professional with a track record of success in sales and management. Talent for quickly mastering new technologies and for problem solving. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of being able to self motivate and self manage.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent in all situations. Excellent team-building skills.
Skills Summary
Report Preparation
Problem Solving
Trouble Shooting
Computer Savvy
Customer Service
Sales Professional
General Office Skills
Team Building
Inventory and Reporting
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Prepare complex reports for the department I manage in my current position.
Motivate my team to provide excellent service to our customers.
Author professional correspondence to customers and vendors.
Analyzed document output for customers and prepared solutions presentations that improved document flow and saved money.
Assure that my staff understands and has the tools to meet our goals.
Rapidly learn and master varied computer programs.
CUSTOMER SERVICE/PROBLEM SOLVING
Managed a customer base of over 800 customers in an outside sales environment.
Profitably built my territory up by 30% over 5 years as a Sales Professional.
Interface with customers on a daily bases as service department manager.
Assist my service technicians with trouble shooting in the document imaging and IT fields.
Employment History
APPALACHIA BUSINESS COMMUNICATIONS – Knoxville, TN
Account Executive, 2006-2011
Service Department Manager, 2/2011 to Present
PITNEY BOWERS OFFICE SYSTEMS/IMAGISTICS
Commercial Account Manger, 2000-2005
Commercial Sales Team Leader 2005-2006
CYPRESS SHORE MARINA AND RESTAURANT
Owner operator, 1998-2000
MCDONALD’S
Crewmember to Area Supervisor, 1980-1998
Education/Training
STRATEGY DEVELOPMENT SERVICE MANAGERS UNIVERSITY
6/2012
E-AUTOMATE BUSINESS MANAGEMENT SOFTWARE TRAINING
11/2010
COMP/TIA BASIC NETWORKING
6/2009
LOUISBURG COLLEGE
1980 -1982
Professional References
Furnished upon request
Personal References
Will Bryant
Director of IT
Appalachia Business Communications
Dave Harding
Major Accounts Manager
Oce-Canon
Andy Goble
Friend
Siemens Corporation
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