Customer Service Manager

Irish Kennard

Duluth Ga. *****

Contact # 678-***-****

Email: ************@*****.***

To: Human Resource Manager,

I have included my resume for your review. I hope that this resume gives you a good indication as to how driven I am as a team player and problem-solving individual. I assure your company that you would enjoy having me as a member. I’m eager for the opportunity to apply my skills in a progressive company which encourages opportunity for advancement. If you have an open position at this time for an individual with my strong multi-skills. I'm sure that you will receive a high level of efficiency and vigor applied to any assignment presented to me.

If in the event there are no current openings that match my qualifications, I certainly would appreciate you keeping my resume on file for a future position.I look forward to speakong with you soon.

Sincerely,

Irish Kennard

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Irish Kennard Duluth, Ga.30097 Contact #678-***-**** Email: ************@*****.***

Objective: I am looking for a position where I can use my strong organizational, troubleshooting customer services skills in harmony with my outgoing personality.

Qualifications:Significant experience in merchandising sales, leasing, effective presentation skills, call center, route transportation, vending, marketing, merchandising resets, show room remodeling, shipping and receiving, computer/internet skills, data entry, and customer servicesexpertise, clerical, verbal and written communication skills and handling inbound/outbound phone calls to and from customers and business.

Experience: Marketing Sales Merchandising Specialist.(July 2006 -Present) Atlanta GA. Crossmark, G2 Marketing, Gardenvision and Lawrence Merchandising Professional merchandiser and strategy execution development professional.Additional duties included working trade shows and event planning, training, creating and updating presentation software files, tracking budgets and expenses, and communicating with external creative service providers. Monitored activities and posting content for an organization's social media channels. Had an ongoing relationship with corporate and store managers at Home Depot, Lowes, Wal-Mart, and Target stores. Store return and refund decision maker. Marketing sales merchandiser that performed strategy and execution of production such as resets, POP, POS, surveys, and demos.Vendor events specialist. .Assist in level executive store walks on a regular basis. Inventory control management skills and proficient with using PDA and Apple software product.

Dept of Education.-Administrative Assistant Buford GA. 30519. General office duties in personnel dept and performed administrative duties for executive management. Responsible for screening calls; managing calendars; making travel arrangement meetings and arranging event scheduling. Prepared reports and financial data, computer and internet research, interpersonal skills, project coordination and the internal management of staff and vendors file system. Assisted in confidential matters and managed GED records and recorded test scores for students in the State system. FLUE[1]NT in State Scribe system.

CNN & Turner Broadcating-Tour Facilitator, Security Atlanta GA. 30028 I provided top security for Anchors and Executive employees. I assisted in tours as visitors viewed the news activity. Transportation, loading docks and parking decks. Scheduled and dispatch workers, issued equipment or service vehicles to carry materials or passengers. Recorded information on calls and prepared detailed reports on all activities occurring during the shift. Security checks and communicated to emergencies.

Investigative Unit Team/ MultiPurpose (Georgia Department of Correction)Buford GA. 30519 Parole board case research and assisted with the work release candidates with employment opportunities Kept job vacancy log reports analyzing evidence in accordance with the rules of evidence. Investigate procedures directed by the Operations Policies of the Special Investigations Unit. Prepared comprehensive reports of investigations and made recommendations regarding action to be taken. Motivational speaker for the readiness class.

Customer Service Manager-Inside Sales Representative(Albany Herald) AlbanyGA. 31701 Managed marketing promotions and ads.Upgraded resistimg customers for new service. Handle all issues with payroll and late fees. Processed expense reports and coordinated all submission of proposals. Planed meetings, tracked sales progress, and troubleshoot minor technical problems. I maintained all department database records, and served as liaison between travel sale representatives and staff based out of the home office.

Customer Relations Manager (Albany Ford Dealership)Albany, GA 31708 Assessed customer needs and generated internet sale leads through dedicated personalized service.Received and handled complaints in service department.Study relationship strategy that produced business value and developed a favorable customer service experience.Monitored satisfaction of clients and recommended it for new approaches. I resolved issues that escalated regarding client complaints in the overall dealership. Evaluate team performance and worked closely with management in other departments on updating policies and procedures for new client.

Recruitment Coordinator Assistant (Paramount Pictures Corporation)Hollywood, CA 90028 Provided functional support for a fast-paced recruitment manager and team. Utilized outlook, reviewed calendars, set appointments, assisted interviewing and managed follow-ups and scheduling confirmations for producers.providing support to the human resources (HR) department. Created and posted job advertisements on job websites, and scheduled and organized interviews with potential candidates. Prepared documents, screen tests, interviewed questions and other relevant documents. As a recruiting assistant I explained requirements and duties to candidates, as well as assist the recruitment specialist in screening candidates and maintain a good relationship with employees, employers, and candidates. Other tasks included included keeping records of all candidates, participating in recruitment events, and maintaining internal company databases. Schedule travel arrangements and hotel bookings.

Education; Georgia Medical Institute (Sept 2003 – May 2005) Atlanta, GA Medical Assistant and Massage Therapist West Los Angeles College (Sept 1990 – May 1992) Culver City, CAAccounting and Ultra-Sound Tech. Computer Skills: Proficient in Microsoft Windows, PowerPoint, Excel, Word, and Access.

References: Available upon request

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