JD Edwards CNC Administrator

***** ******** ******, **********, **** *****

214-***-**** (C)

********@*********.***

Robert G. Snowden

Summary:

Fifteen years of current Oracle JD Edwards EnterpriseOne experience, specializing in JD Edwards CNC, Networking, Performance Tuning and Troubleshooting. Experienced in project management, training, networking, client server architecture, and all CNC phases of the EnterpriseOne lifecycle.

Technical Skills:

Operating Systems

Windows Server 2008R2, Red Hat and Oracle Linux, Windows 7, OS/400 V7R1

Network Operating Systems

Windows 2008 R2, TCP/IP, LDAP, Weblogic, Websphere, VMWare

RDBMS

MS SQL, Oracle, DB2/400, SSE, OEEIE

ERP Systems Administration

JDE B73.3.3 {Xe} B7334 {ERP 8.0}, EnterpriseOne 8.10, 8.11, 8.12, 9.0, 9.1,

ERP Systems Installation

JDEdwards– B73.3.3, B73.3.4, XE, ERP8, E1-8.10, E1- 8.11, E1- 8.12 & E1- 9.0

ERP Systems Upgrade

JDEdwards – XE to 8.12, ERP8 to 9.0, Toolset 9.1.21 through 9.1.5.3

Management Skills:

Senior Consultant – Design \ Plan \ Implement \ Upgrade \ Tuning \ Troubleshooting \ Client Involvement

JDE CNC Administrator – Daily Operations \ Implementation \ Upgrade \ Tuning \ Troubleshooting

Certified Technical Instructor - Creator of technical "Seminars-On-Demand" for PeopleSoft Intranet Training Site

Information Systems Manager - Managing the Day to Day operations for Mid-Sized company

Experience:

GSI, Inc. August, 2014 to August, 2015

ATS Senior CNC Solutions Architect

Leadership

Coordinate project tasks with project management group

Lead the efforts of the multi-disciplinary support team

Direct the activities of subordinate staff

Coordinate tuning of the standard package software and Oracle JDE Enterprise One applications across the local and wide area networks

Provide status reports to senior management.

Coordinate 3rd party CNC / Infrastructure services such as Offsite Support, Disaster Recovery, and 3rd level vendor support.

Coordinate EnterpriseOne changes with other teams (e.g. Development, Application Support, Functional, Change Management, Security)

Strategic

Capacity planning recommendations

Identify technological improvements and assist in project proposal preparation for senior management

Communicate progress to project management and client

Design and implement a standard Change Management process for E1

Prepare project plans for assigned tasks

Prepare staffing requirements for assigned tasks

Make recommendations for changes to the application environment landscape

Prepare technical plans for the application of EnterpriseOne Toolset Upgrades, ESU Updates, ASU Updates, ASI updates, and Off-the-shelf software updates/enhancements/bug fixes.

Tactical and SOW functions

Perform activities of the EnterpriseOne servers

Perform administration of the EnterpriseOne CNC activities

Administer and support the EnterpriseOne environment landscape

Resolve EnterpriseOne technical and business issues within the established problem escalation process

Perform on-going tuning of the EnterpriseOne landscape, including EnterpriseOne CNC components, Server OS functionality, VMware, Weblogic, Windows 2008 R2 OS

Coordinate problem resolution through the vendor support/service desk

Prepare and deliver reports on system status, availability and performance

The Hillman Group, Inc. February, 2013 to July, 2014

Sr. JDE Analyst

Principal Duties and Responsibilities

Perform daily administration of the EnterpriseOne servers

Perform daily administration of the EnterpriseOne CNC activities

Perform Installation of Tools Releases, ESU/ASUs & Upgrade of EnterpriseOne environment

Administer and support the EnterpriseOne environment

Resolve EnterpriseOne technical and business issues

Perform on-going tuning of the EnterpriseOne environment, including EnterpriseOne CNC components, Web farm, Windows 2008 OS, I-Series V6R1 & V7R1

Tidal [enterprise scheduler] systems installation, configuration, and production support.

Vertex Tax Application installation, configuration and production support

ServiceMaster, Inc. December, 2012 to February, 2013

JDE CNC Administrator

Contract Position

Principal Duties and Responsibilities

Perform daily administration of the EnterpriseOne servers

Perform daily administration of the EnterpriseOne CNC activities

Administer and support the EnterpriseOne environment

Resolve EnterpriseOne technical and business issues

Whataburger, Inc. August, 2009 to October, 2012

JDE CNC Administrator

Principal Duties and Responsibilities

Perform daily administration of the EnterpriseOne servers

Perform daily administration of the EnterpriseOne CNC activities

Perform Installation of Tools Releases, ESU/ASUs & Upgrade of EnterpriseOne environment

Administer and support the EnterpriseOne environment

Resolve EnterpriseOne technical and business issues

Perform on-going tuning of the EnterpriseOne environment, including EnterpriseOne CNC components, Web farm, Windows 2003 OS

Tidal [enterprise scheduler] systems installation, configuration, and production support.

Build and deployment of Whataburger JDE E1 web sites

Vertex Tax Application installation, configuration and production support

Remote Services, Inc. October, 2008 to August, 2009

CNC Consultant, JDEdwards Practice

Principal Duties and Responsibilities

Installation of EnterpriseOne 8.12 & 9.0

Installation of all required software to support E1 Implementations SQL Server, Oracle DB, Websphere, Oracle Application Server

Upgrade of OneWorld XE to EnterpriseOne 8.12

Installation\implementation of VMWARE for E1 Servers.

Perform client architecture planning for EnterpriseOne Clients

Perform EnterpriseOne CNC audits for clients

Perform Installation of Tools Releases, ESU/ASUs & Upgrade of EnterpriseOne environment

Administer and support of client EnterpriseOne environments

Resolve EnterpriseOne technical and business issues

Performance tuning of the EnterpriseOne environment, including EnterpriseOne CNC components, Web farm, Computing systems

Mannatech, Inc. November, 2005 to December, 2008

CNC and Change Management Engineer

Principal Duties and Responsibilities

Perform daily administration of the EnterpriseOne servers

Perform daily administration of the EnterpriseOne CNC activities

Perform Installation of Tools Releases, ESU/ASUs & Upgrade of EnterpriseOne environment

Administer and support the EnterpriseOne environment

Resolve EnterpriseOne technical and business issues

Perform on-going tuning of the EnterpriseOne environment, including EnterpriseOne CNC components, Web farm, Windows 2003 OS

Tidal [enterprise scheduler] systems installation, configuration, and production support.

Build and deployment of Mannatech web sites

Vertex Tax Application installation, configuration and production support

ACCENTURE January, 2005 to November, 2005

Consultant – Oracle / JD Edwards EnterpriseOne Practice

Principal Duties and Responsibilities

Installation of EnterpriseOne 8.12 & 9.0

Installation of all required software to support E1 Implementations SQL Server, Oracle DB, Websphere, Oracle Application Server

Upgrade of OneWorld XE to EnterpriseOne 8.12

Installation\implementation of VMWARE for E1 Servers.

Perform client architecture planning for EnterpriseOne Clients

Perform EnterpriseOne CNC audits for clients

Perform Installation of Tools Releases, ESU/ASUs & Upgrade of EnterpriseOne environment

Administer and support of client EnterpriseOne environments

Resolve EnterpriseOne technical and business issues

Performance tuning of the EnterpriseOne environment, including EnterpriseOne CNC components, Web farm, Computing systems

TSC [Technology Solutions Company] August, 2004 to December. 2004

Senior Consultant – Peoplesoft EnterpriseOne Practice

Project manager. Providing leadership, organization, and mentoring for the exiting CNC team. Perform CNC administrative installation and upgrade duties. Assist in Financial report writing focusing on Cash Flow reports.

Modis IT Resource Management, April, 2004 to August. 2004

EnterpriseOne 8.0 Developer and CNC Administrator,

Contract Position

Responsible for Financial report writing focusing on Cash Flow reports, Performed CNC duties while primary CNC administrator was on vacation. Also assisted in setting up and performing data refreshes for the various environments utilizing internal components.

PeopleSoft Global Services, PeopleSoft September 2001 to March 2004

Certified Technical Instructor

Common Foundations B7333, B7334, B9

CNC Foundations B7333, B7334, B9

Deploying Mods B7333, B7334, B9

Install / Upgrade B7333, B7334, B9

System Administration B7333, B7334, B9

System Administration Troubleshooting B7333, B7334, B9

Enterprise Report Writer B7333, B7334, B9

Object Management Workbench B7333, B7334, B9

System Fundamentals B7333, B7334, B9

Ownership of System Administration Troubleshooting Course – development, exercises, student guide and student exercise guide B9

Digital Convergence Inc.: November 2000 – June 2001

Information Systems Administration Manager

Responsibilities included, but were not limited to CNC, deployment management, operation, and maintenance of JDEdwards OneWorld Xe systems running on Windows 2000 and NT 4.0 servers. Both direct hands-on involvement and supervision of development and functional staff including troubleshooting and resolution of JDEdwards-related Database/Networking issues. Also support remote locations through MS Terminal server using Citrix Metaframe

marchFIRST {formerly Whittman-Hart}: August 1999 – November 2000

Senior Consultant (Infrastructure and ERP consulting)

JDEdwards CNC specialist and system administrator for manufacturing client

JDEdwards System Administrator internal AS400 WORLD A73 software

Upgrade Experience:

Whataburger, Inc. – In-house upgrade (Quick Service Restaurant)

JD Edwards XE to Oracle JD Edwards E1 9.0 [8.98.4.2]

Intel/Windows 2008R2 with Web Logic web servers for end users and VM Ware virtual clients for administration and developers

Standard EnterpriseOne upgrade using 4 environments on separate hardware so as to not impact ongoing production operations

2 Specification merge to upgrade existing code modifications.

5 total data conversions

Complete Unicode conversion

Remote Services, Inc. – Client upgrade (Manufacturing Company)

JD Edwards XE to Oracle JD Edwards E8.12

IBM iSeries w/DB2 with Websphere Web Servers for end users and VM Ware virtual clients for administration and developers

Standard EnterpriseOne upgrade using 3 environments on separate hardware so as to not impact ongoing production operations

1 Specification merge to upgrade existing code modifications.

3 total data conversions

Complete Unicode conversion.

Mannatech, Inc. – In-house upgrade

JD Edwards EnterpriseOne 8.9 to JD Edwards 8.11

Wintel Systems w/ MSSQL 2000 database and Wintel web servers running Websphere 5.0 to 6.02

Standard EnterpriseOne upgrade using 3 environments following the standard JD Edwards upgrade methodology

1 Specification merge to upgrade existing code modifications

5 total data conversions

ACCENTURE – Client upgrade (Education Company)

JD Edwards EnterpriseOne 8.9 to JD Edwards 8.10

Wintel Systems w/Oracle 9i database and Unix web servers running Websphere 5.1

Standard EnterpriseOne upgrade using 3 environments following the standard JD Edwards upgrade methodology

1 Specification merge to upgrade existing code modifications

3 total data conversions

Digital Convergence Inc. – In-house upgrade

JD Edwards OneWorld B7332 to JD Edwards OneWorld B7333

Wintel Systems w/ MSSQL 7 database and Wintel Citrix

Standard EnterpriseOne upgrade using 3 environments following the standard JD Edwards upgrade methodology

Education:

Collegiate - Education

A.A.S – Westchester Community College

JDEdwards Training

CNC – Configurable Network Computing

Banyan Inc.

Certified Banayn Engineer

Cisco Tidal Enterprise Scheduler Certified Tidal Administrator

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