Customer Service Sales Representative
Resume:
Isabel Fara Rodriguez
Miami, Florida 33165
*******@*******.***
Objective:
A detail-oriented outgoing professional with exceptional communication and time management skills seeking to work with a accredited company
Experience
1994 – Present (DNJ Agencia de Viajes (DNJ Travel Agency) part time
Travel Administration
Collect payment for transportation and accommodations from customer.
Determine destination, mode of transportation, travel dates, financial considerations, and accommodations.
Compute cost of travel and accommodations and present quotes to customers.
Book transportation and hotel reservations, using computer terminal or telephone
Plan, describe, arrange and sell itinerary tour packages and promotional travel incentives.
Manage ongoing travel needs for multiple executives from various world-class organizations.
Determine objectives and requirements for events such as meetings, conferences.
Ensure compliance with applicable regulations, satisfaction of participants, and resolutions of problems that arise.
Utilize knowledge of program planning and development to create agendas and budgets for services that meet customer needs.
Coordinate services, accommodations, facilities, catering, signage, displays, printing and even security.
Maintain records of event aspects, including financial details.
Analyze metrics following event conclusion to identify areas for improvement.
Booked travel reservations and created associated expense reports for multiple client accounts.
Served as point of contact for customer inquiries related to ticket prices, no-show charges, and credit card reconciliation.
06/2008 – 03/2009 Physicians Weight Loss Center
Sales Mananger
Analyzing the person’s diet plans, situations, and elements such as age, capacities, etc, to deliver exact and accurate results
Managing a variety of activities, plans, and dietary functions to control a person’s dietary habits.
Coordinating useful actions and providing essential tips or guidelines to keep people focused about their targets.
Designing customized plans to work out and supplement such exercises with useful medication practices, if required.
Asseing dietary requirements to best calculate dietary plans and monitoring constant feedback to get the established results.
Planning dietary functions and activities with respect to period of time or schedules.
12/2006 - 03/2008 JDL Industries
Sales Representative
Educated customers concerning benefits of the product specializing in South America
Answered queries and concerns regarding equipment, pricing, and availability
Processed consumer transactions by means of a real-time computer activation system
Took part in store marketing activities
Managed inventory associated with the sales process
Ensured that every customer has a positive experience
Education
2013 – 2013 Tax Program
Miami Florida
2012 – Present online Travel Agent Program (cruise related & other destinations) Disney courses
Miami Florida
2008 – 2009 Miami Dade Community College
Miami Florida
1977 – 1979 Triton College
River Grove, Illinois
1973 – 1977 West Leyden High School
Northlake, Illinois
1972 – 1973 Churchville Middle School
Elmhurst, Illinois
1971 – 1972 Escuela San Beltran
Madrid, Spain
Skills: Customer service, office equipment, computer knowledgeable, Excel, Microsoft, Word, calculator, filling
Languages: Spanish, English
Reference: Upon request
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