Customer Service Manager

Michael West

*** ****** ******, ******, ** ****2 * 731-***-**** * **********@*****.***

Objective

I am seeking a position as a Manager with leadership responsibilities that include providing excellent customer service, problem solving, planning, organizing, controlling, mentoring, developing employees, managing and achieving budgets with the opportunity to further advance within the company.

Education

South Side High School 1993

Bachelor of Science in Leadership GPA: 3.97 2014

Bethel University

Experience

April 2012-Present Lowe’s Jackson, TN

Job Title: Assistant Store Manager

Perform functions to open and close the store

Preform managerial functions of planning, organizing, leading, and controlling

Provide performance reviews and counseling (coaching) to employees

Ensure safety standards and compliance with OSHA and company policy to protect the environment, employees, and customers

Ensure business ethics are meet such as code of conduct and daily business records are accurate

Supervise an average of 100 employees

Guide and develop employees to achieve their sales potential and accomplishment of company goals

Satisfying customer complaints and issues with employees

Perform cash office duties such as count money pickups, loans, and count the safe down at the end of the day

Verify inventory levels are accurate

Interview candidates for job vacancies

Drive sales and performance

Provide exceptional customer service

Merchandising products

Control expenses

Ability to interpret profit and loss statements

Analyze reports

Manage payroll

Inspire employees and drive the stores culture

October 1994 – April 2012 Wal-Mart Jackson, TN

Job Title: Grocery Zone Manager

Verified inventory levels, competitor’s prices, and modular integrity

Preformed managerial functions of planning, organizing, leading, and controlling

Developed customer service skills, critical thinking, and emotional intelligence

Supervised 40 plus employees

Merchandising products

March 2007 to 2008 USPS Jackson, TN

Job Title: RCA

Sorted and delivered mail

Customer service

Proficient In: Microsoft Word, PowerPoint, and Excel

Awards:

Achieved the one and only Department Manager of the Year award while working for Wal-Mart

At Lowe’s in 2013, achieved 100% on both sales and NBT targets in first full year as an Assistant Store Manager

Bethel University, B.S. in Organizational Leadership, December 2014

Honors: Summa Cum Laude

References

References are available on request.

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