Customer Service Supply Chain
Resume:
Todd D. Massam
Home: 717-***-****
Email: ***********@*****.***
A highly accomplished and results-oriented professional with expediting, warehousing leadership and buying experience in the medical device industry. A reputable team player known for self motivation and approachability with skills related to organization and prioritizing workloads.
PROFESSIONAL EXPERIENCE
DENTSPLY INTERNATIONAL, Professional Division, York, PA
A leading global producer of dental equipment.
Buyer II – April 2006 – July 2015
Software BPCS/AX
Analyzed planning output from MRP and issued purchase orders up to the authorized dollar amount, obtained competitive quotes from suppliers while developing and maintaining a strong supplier base
Performed PPV and Inventory analysis for Dentsply Professional, Zhermack Italy, VDI Canada and DNA Warehouse in Lancaster, PA
Evaluated and processed engineering changes relative to impact on cost, quality and delivery
Responsible for supplying the Manufacturing Operations Manager with specific and accurate component information, cost savings, initiatives when required.
Responsible for following up on NCMR dispositions, also responsible for issuing and follow-up on SCAR letters to suppliers
Evaluated new suppliers, quotes, and new product introductions and engineering changes
Supported the R&D Department for solicitations of components for new products.
Worked with Regulatory Affairs/Quality Department in regards to internal and external policies and procedures related to but not limited to, FDA, ISO, CFM, GMP, vendor return
Responsible for buying, transferring, receiving, cycle counting and maintaining all buy/sell inventory for our distribution centers in Pennsylvania, Canada and Italy
Responsible for processing customer orders for VDI Canada Warehouse, also reconciling any inventory discrepancies on customer orders.
Worked with Shared services on reconciling all purchase order discrepancies, quantity errors, price differences or damaged freight.
Knowledge and Skills
Strong communication skills especially when it comes to working with Upper Management, Customer Service, R&D, Marketing, Accounting, HR, Quality, Regulatory Affairs, Shipping/Receiving and any external customers
Excellent understanding of Microsoft Dynamics, AX, BPCS, or any similar ERP systems pertaining to finding BOM’s, pricing, inventory levels, transaction history, issuing and maintaining P.O’s
Strong analytical abilities in the areas of lead time procurement processes, order policies and vendor development.
Strong ability to work in groups or individually
Well organized especially when it comes to prioritizing daily work load
Proficient in MS Office, including Excel, Word and PowerPoint
Shipping Clerk/Warehouse Lead – April 2001 – February 2006
Software BPCS/AS400,MS Office, MS Word and Excel
Responsible for locating incoming material and rotating stock
Performed cycle counting on all raw components
Responsible for printing labels for shop floor orders
Communicated any inventory discrepancies to the warehouse supervisor
Prepared, processed, loaded truck and drove truck for all product in regards to our distribution center in Harrisburg, PA
Responsible for accurately picking materials for shop floor orders, kan-ban tickets and move tickets. Also responsible for logging shop floor orders and writing up backorder tickets
Verified accuracy of all shipping documentation while maintaining, distributing and filing
Operated all small and large shipping equipment, i.e. forklift, stand alone and hand trucks
Responsible for timely processing of all returned goods, also responsible for compiling month end shipping reports for warehouse supervisor
Interacted professionally with all carriers including UPS, Federal Express, Roadway/Yellow Freight and US Postal Services
Expeditor – September 1997 – April 2001
Communicated with Sales Department/Marketing Department to clarify their expectations, schedule demands and promised deliveries. Gathered promotion schedule and forecast data
Responsible for relaying all demand requirements to Purchasing, Planning and Production
Worked with Purchasing on ensuring all orders were expedited in a timely manner, also worked with Receiving to prioritize workload based on demand requirements
Worked with Purchasing on developing and enhancing new projects
Worked with Purchasing on identifying issues related to product on
EDUCATION
Associates of Art Degree
Elizabethtown College, Elizabethtown Pa- 2011
CONTINUING EDUCATION
Conflict Management and Confrontation
Fred Pryor Seminars
Certificate of Achievement Dale Carnegie Course
Dale Carnegie Training
Lean Purchasing from Manufacturing 4396-06
Institute for Supply Chain Management
Polish Your Presentation Skills Workshop
Lavington Learning Services
Managing Inventory & Cycle Counts
Rockhurst University Continuing Education Center
How to Become a Great Communicator
Fred Pryor Seminars
Managing Inventory & Cycle Counts
Rockhurst University Continuing Education Center
Crucial Confrontations
Vitalsmarts Workshop
BPCS Training/Buyer Workshop
Dentsply Professional
BPCS Production Planning Workshop
Dentsply Professional
MRP II Overview Training
Dentsply Professional
Strategic Business Thinking
Dentsply Professional
Making the Better Even Better Seminar
Dentsply Professional
Regaining Work/Life Balance
Dentsply Professional
Hazardous Materials Regulations for Transport
Propack Inc.
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