Customer Service Microsoft Office
Resume:
Sandra L Demergis
* ******* ***** *Apt ** Barrington, NH 03825
************@*****.***
CERTIFICATIONS
Member of American Academy of Professional Coders (AAPC) (2014)
CPR/First Aid/AED Certified, National Safety Council
HIPPA ( The Privacy Rule and Health Care Practice Course), Premier Education Group
HIGHLIGHTED SKILLS
Exceptional skills with ICD-9-CM, CPT, and HCPCS Coding
Familiar with medical terminology, and anatomy and physiology
Strong computer knowledge of Microsoft Office Suite™ Word/Excel 2010
Able to properly maintain patient confidentiality according to HIPPA standards
Confident in performing patient scheduling and practicing management applications such as Medisoft®, Spring charts® and Vision express®
Experience with contacting insurance companies to get prior authorization for services that would be received.
Knowledgeable with checking patients in and out, and taking payment when due
Excellent problem solving skills, along with superb communication skills
Capable of completing CMS-1500 and UB-04 Forms accurately
Accustomed with pulling and filing Patients charts
EDUCATION
Seacoast Career School Sanford, ME (2014-2015)
Health Claims Specialist Program
EMPLOYMENT HISTORY
Movie Scene Lee, NH December 2007- February 2010
Manager: Phillip O’Donnell 603-***-****
Customer Service Associate
Telephone calls and collections, communication skills, worked both independently and as a crew member.
Maintained high standards of customer service during high-volume, fast-paced operation
Communicated clearly and positively with co-workers and management
Built loyal clientele through friendly interactions and consistent appreciation
Took initiative to find extra tasks when schedule duties were completed
Barrington Family Eye Care Lee, NH November 2014-March 2015
Dr.Deba Poulin and Tom Belair 603-***-****
Office Assistant and Billing and Coding
Started my externship here and worked there after as needed
Office duties including pulling patient files, booking new patient appointments, rescheduling appointments, checking in patients, checking out patients and taking payment if it was due, calling insurance companies prior to patient appointment, answering phones, taking messages, crossed trained in pre-eye exam so worked with patients, Faxing, helping the doctor the best I can, end of the day clean up (vacuuming, mopping, dusting, taking out trash)
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