Page*

Robson Hermes

Consultant Specialist at HSBC Global Technology Brazil

acrm0q@r.postjobfree.com

Summary

IT professional with experience in both application development (including some business analyst work) and support. Currently working in an off shore center of one of the largest European banks. Experience working in multicultural teams. Good communication skills always trying to keep it simple and direct. Interested in global opportunities.

Experience

Consultant Specialist at HSBC Global Technology Brazil April 2014 - Present (1 year 5 months)

Worked as single developer of a key global application, used in the client on-boarding workflow. Tasks includes code maintenance (change requests, bug fixes, performance improvement), estimation, 3rd line production support and release procedures. Main technologies used were Java 1.5, Spring, Websphere Application Server, Filenet, Hibernate and Maven. At the same time as the project above, have also joined another client on-boarding web project as business analyst and developer. Responsibilities were requirement definition, system modeling, code development and software architect. Main technologies were Java 1.6, Websphere Application Server, Spring and Oracle. Received positive feedback from UK Project Manager. Last and current engagement is a new strategic project of an web application. Currently acting as business analyst and Java developer, including technology/system modeling definition. Technologies used are Java 1.7, WebSphere, Spring, Hibernate and Primefaces. All engagements above were global with peers and colleagues mainly in the UK and India.

2 recommendations available upon request

Team Leader at HSBC Global Technology Brazil

May 2011 - April 2014 (3 years)

Production Support Leader running HSBC Security Services IT Support team based in Curitiba, Brazil. Responsibilities were team management, performance management, global support processes definition/ management and incident management and reporting. Travelled to London, Stirling (Scotland), Guangzhou and Hong Kong to strengthen relationship with support peers, understand cultural differences and look for improvements in team work. Joined a six module leadership training with peers from UK and China (http:// www.inspirationaldevelopment.com/assets/idgcasestudy-longtermleadership.pdf). Software Analyst at TIVIT

February 2010 - May 2011 (1 year 4 months)

Working for TIVIT outsourced at HSBC Global Technology Brazil. Page2

Software Analyst and Developer at HSBC Global Technology Brazil July 2008 - May 2011 (2 years 11 months)

First assignment was Java development in an insurance project of 50+ staff. After few months joined project's architecture team. Main task was defining integration of the different technologies. Main technologies used were Java 1.4, Hibernate, Oracle databases and other internal proprietary solutions. Received RISE award

(Recognition of Individual Superior Efforts) by extending internal components removing project blockers. Then moved to HSBC Security Services IT Production Support of critical business systems. During this time visited our work colleagues in London and Stirling (Scotland) to receive cross training of our applications and procedures. Daily work included monitoring of our applications, alerts and incident investigation and report, change requests execution, constant support processes review. Daily contact with peers in the UK, India and China on a follow-the-sun model, plus contact with our users spread across more than 10 different countries. Received TEAM award (Together Everyones Achieves More) by working closely with Chinese colleagues to resolve communication and handover issues. Technologies/knowledge involved were ITIL, Control-M, Windows and Unix servers, Oracle and SQL Server databases. Software Analyst and Developer at CINQ Technologies 2008 - 2010 (2 years)

Working for CINQ outsourced at HSBC Global Technology Brazil. Software analyst and developer at Wise Systems

2006 - 2008 (2 years)

Have worked on several projects, mainly: Analyst, Developer and Support of a web application to control client's productivity and stock, including reporting and access control. Technologies used were Java 1.5, JSF, Tomcat, Jasper Reports, JFreechart, Hibernate and PostgreSQL, on a Fedora server. Outsourced to one of our clients (marketing company) working on internal system with tight deadlines. Main technologies were Java, JSF, Hibernate and Oracle database. Worked in main project of the company investigating performance and high impacting issues, also provided development support, in a self-learning fashion. Technologies involved were Apache HTTP server, Tomcat, Java, Hibernate and Oracle database. Assigned to handle a project, as single analyst and developer, from a prominent client. Current application design and code understanding was carried in a self-learning fashion. This client was requesting quicker deliveries and mainly higher quality. Working in our company with fortnightly or monthly visits in the client, a few requirements were re-visited, development work done and client satisfaction regained. Technologies involved were Java, JSF, Hibernate and Oracle database. Support analyst at GVT

2007 - 2007 (less than a year)

Worked as 2nd level support for telecom applications: Siebel, TBS, Vitria. Troubleshooting of integration or client request failures, documentation of fix procedures and training of 1st level team. Software Developer at Wealth Systems

Page3

2006 - 2006 (less than a year)

Software developer creating Java programs to integrate relational databases (Oracle database of our system with client's, usually Oracle or SQL Server). Working closely with business analysts to review the relational mapping between the different models.

Intern at Itaipu Binacional

2004 - 2005 (1 year)

Main task was Oracle database management (schema creation, tablespaces, datafiles, etc) and also development support. Development of the internal employee phone directory using Java, Tomcat, Struts 1.1, back-ended by our mainframe middleware ApplinX (exposed Mainframe functionalities via web services). ASP development of an internal tool to enable users to manage their Oracle password. Visual Basic 6.0 development to provide maintenance on internal development tool to manage user and roles in mainframe. Skills & Expertise

Hibernate

Java

PostgreSQL

Struts

JSF

Visual Basic

SQL Server

Application Development

JSP

Servlets

Eclipse

Tomcat

JavaScript

SQL

Scrum

Software Development

PL/SQL

MySQL

UML

Integration

Java Enterprise Edition

Oracle

JBoss Application Server

Spring

Design Patterns

Shell Scripting

Websphere

Spring Framework

Microsoft SQL Server

Page4

Education

Universidade Tecnológica Federal do Paraná

Tecnólogo, Software Development, 2002 - 2009

Languages

Portuguese (Native or bilingual proficiency)

English (Native or bilingual proficiency)

Honors and Awards

RISE - Recognition of Individual Superior Effort

HSBC Global Techonology Brazil

April 2009

This award has been received after the creation of components to our JSF based web application which enabled to remove development blockers.

TEAM - Together Everyone Achieves More

HSBC Global Technology China

January 2012

This award has been received after team work with our IT Global Production Support colleagues from China to improve cross team engagement and resolve issues, most notably handover issues, improving the quality of our service.

Test Scores

IT Application Support Assessment

July 2012 Score:Passed - Proficient

Passed internal Application Support assessment, based on ITIL practices. Page5

Robson Hermes

Consultant Specialist at HSBC Global Technology Brazil acrm0q@r.postjobfree.com

2 people have recommended Robson

"I worked with Robson in 2 different teams, initially whilst Robson was in production support role and then as a developer. Robson is an exceptional software engineer, who aims to understand the overall requirement to deliver the best solution possible, backed up by his strong technical knowledge. I always enjoy working with Robson as he shows a focused attention to detail, as well as a willingness to take responsibility for driving project work forward to completion, This ensures Robson continually delivers exactly what has been promised. "

Tracey Styles (was Brown), worked with Robson

"Robson is a sharp minded individual with excellent communication skills that made interactions with him easy and effective. He is hard working and has a keen eye for inefficiencies, regularly suggesting improvements to improve working methods. I could trust his code delivery standards to be high and with quality in mind."

Steven Morgan, worked directly with Robson

Contact Robson on LinkedIn

Contact this candidate