Customer Service Front Desk
Resume:
Maureen Shephard
Kelowna, BC V1X 7T6
Phone 778-***-**** ************@*****.***
PROFILE: Conscientious individual well suited to a fast paced, time dependant environment. Demonstrated ability with empathy, patience and understanding of the guests needs.
RELATED SKILLS
Excellent customer service skills including superior communication both written and verbal; knowledge of computers
Strong interpersonal skills to deal effectively with all customer and business contacts
Professional appearance and demeanour
Able to work varied shifts, including weekends and holidays
Hands-on experience in computing bill, collecting payment and making change
Proven record of performing tasks as mentioned on daily checklist
Knowledge of area and able to provide guest services information, including recommendations of restaurants
Skilled in greeting, registering, and assigning rooms to guests in a polite and friendly manner
Resourceful and creative problem solver who works toward solutions to ensure a positive solution through respect, courtesy and sensitivity
Loyal effective team player who promotes a culture of shared goals and success
Adapts well to changes in responsibilities
EDUCATION AND TRAINING
Conflict resolution Kelowna, BC 2011
Foodsafe Kelowna, BC 2012
WHMIS Kelowna, BC 2012
EMPLOYMENT HISTORY
Residential housecleaner Nice and Clean Services Kelowna,BC
Collection agent Wiggins Adjustments Langley, BC
Front desk clerk West Country Hotel Langley,BC
REFERENCES
Available on request
Contact this candidate