Customer Service Supervisor

Amy J. Gamble

**** ******* *****, ******, ** ****7

E-mail: ***.********@*****.***

Cell: 608-***-****

Education: Draughon’s Junior College, Associates Degree in Secretarial Science

Work Experience:

8/2012-8/2015 Hatch Public Library, 111 W. State St., Mauston, WI 53948. Supervisor: Bridget Christenson.

9/2005-3/2006 Phone 608-***-****. Library Aide/Library Assistant.

Use Micro Soft Publisher to create flyers and e-mail to community sources

Answer telephones, collect fines, and register patrons for cards

Prepare monthly newsletter

Inventory and ordering of office supplies

Appointment setting for meeting rooms

7/2011-8/2012: Kohl’s Dept. Store, 131 Commerce St., Lake Delton, WI 53941. Supervisor: Marigrace Roberts

Phone: 608-***-****. POS Associate

Processed customer orders accurately and efficiently

9/2010-7/2011: Searched for employment

3/2006-9/2010: Phillips Drug Store, 123 E. State St., Mauston, WI 53948. Supervisor: Tamara Ryan

Phone: 608-***-****. Insurance Billing/H.R. Assistant/Payroll

Responsible for timely direct deposit payroll at corporate office and 4 other locations

Enrolled/updated health insurance, dental, vision and 401(K) benefits using People Soft for 100 + employees

Maintained and updated employee files

Assist employees with questions regarding payroll and/or benefits

Performed employee orientations, exit interviews and COBRA paperwork

Insurance billing: online and hand-billing experience for Medicare, Medicaid and other insurance

9/2004-6/2005 Jevco Transit, 1036 E. State St., Mauston, WI 53948. Supervisor: Nadine Bohnen

Phone: 608-***-**** School bus monitor

Ensured all children (including handicapped) were secured by safety belts

8/2003-8/2004 Francis Communications, Inc., 467 Chestnut St., Nashville, TN 37203. Supervisor: Milton Francis

Phone: 615-***-**** Customer Service Representative

Answer multi-line telephones and data entry of daily orders

1/2001-6/2003 Cummins Business Services, 2931 Elm Hill Pike, Nashville, TN 37214. Supervisor: Audra Davis

Phone: 1-866-***-**** A/P Analyst II, HR Admin Asst. II

Answered multi-line telephones and data entry of invoices

Reconciliation of invoices and resolved all vendor inquiries

6/1997-1/2001 Fentress CPA, Inc. 421 E. Iris Dr., Suite 202, Nashville, TN 37204. Supervisor: Irving Fentress

Phone: 615-***-**** Receptionist/Administrative Assistant

Answered multi-line telephone

Prepared business correspondence using Micro Soft Word, Micro Soft Excel

Revised financial documents using Quick Books and Quick Books Pro

Prepared legal documents including wills, trusts, charters, etc. as needed

REFERENCES AVAILABLE UPON REQUEST

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