Human Resources Management

**********@*****.*** 972-***-****

Connie B. Jackson

Summary of Qualifications

Human Resources Business Partner with comprehensive human resources experience including recruitment and retention, conflict resolution, change management, labor relations, succession planning and benefits administration. Proven experience collaborating with senior management to conduct Human Resources strategic planning in order to support and further corporate goals.

Proven skills in labor and employment Law.

Ability to address and implement strategic plans for talent acquisition.

Broad knowledge in a variety of sectors including union and non-union environments.

Employed by Fortune 500 companies with a large number of exempt/non-exempt employee.

Professional Experience

NACC, Inc. February 2015 – August 2015

Human Resources Manager (part-time)

Direct personnel and training

Advised managers on organizational policy matters and recommend needed changes.

Conduct orientation to foster positive attitude toward organization objectives.

Identify staff vacancies and recruit, interview, and select applicants.

Established new application protocol that increased interview applicant quality.

Managed full lifecycle of employees

Siemens Government Technologies, Inc. March 2005 – December 2014

Human Resources Consultant

Serve as the point of contract for all personnel employee matters and provide guidance to associates

Implemented electronic Performance Management and Merit System from ground up

Trained managers and employees on usage of Performance Management System

Change management

Track reviews and handle performance management issues with managers and associates.

Managed mid-year and annual AAP reporting.

Salary Specialist that includes merit increase, salary adjustment and changes, transfer, leave of absence, exit interviews, etc.

Participate in recruitment screening and phone interviews.

Position postings to internal and external job boards.

Involved in lifecycle of employees ensure accuracy of data input and systems access (PeopleSoft) for associates.

Maintain employee confidence and protects operations by maintaining personnel data confidential and accurate communicate with executives and department management to gather and convey relevant information to associates.

Supported TSA and DOS contracts including 400+ field service technicians remotely nationally and internationally.

Attained 90% win rate in unemployment claims.

Travel over 30%

Schneider Electric September 2003 – January 2005

Sr. HR Representative

Provide consultation to management on issues such as the Annual Performance Plan.

Managed Affirmative Action Plan

Managed Performance Management Process and employment law. Guide support and consult with employees regarding career advancement and employee relation issues.

Identify training needs.

Assist with developing, writing and implementing company policies and procedures.

Coordinate company functions and activities and assist with special projects.

Assist with administration and interpretation of the labor agreement.

Maintain employee confidence and protect operation by managing personnel data confidential and accurate communication with plant manager, department and line management to gather and convey relevant information to associates.

Work with labor union and third party mediator to resolve issues.

Successfully closure of the Coppell Texas facility.

Avaya Communication, January 2001 – June 2003

Sr. HR Representative/Supervisor

Participate in the start-up of the Employee Service Center by interviewing and hiring personnel.

Supervised a staff ranging from 11 to 18 HR employees and provided performance feedback and evaluations.

Monitor call volume and case management queues to ensure quality and performance measures are maintained utilizing Avaya Centre Vu Supervisor 9.0 & DSI.

Prepared and delivered performance metrics reports. Developed and maintained positive customer/vendor relationships and coordinate with various functions within the company to ensure employee transactions were handled appropriately and in a timely manner.

Maintained executive date in SAP HR.

HR Administration April 2000 – December 2000

Short Term Assignments Michael’s Arts & Crafts and Citi Group (formerly The Associates)

Raytheon Systems (formerly Texas Instruments) October 1994 – March 2000

Sr. HR Administrator

Benefits Specialist for a site population of over 5000 employees.

Assisted with implementation procedures for the successful closure and transfer of over 5000 employees from the Lewisville Texas facility.

Sr. Benefit Administrator (January 1996 – July 1997) Texas Instruments

Provided corporate benefit and policy information to active and retired employees in a call center environment.

Open Enrollment administration.

Maintained employee data in PeopleSoft.

New Hire enrollment.

Programming and Software Skills

Deltek, PeopleSoft v8.0; FormCentral Time Reporting; People fluent; SAP HR; ADP; Word; Excel; PowerPoint; Microsoft Outlook; Avaya Internal Tracking System; Centre-Vu; Orchestra ACD; Rockwell ACD; Tele-data Desk Set; Active Security Clearance.

Education

BS – Human Behavior and Development – Amberton University

AS – Sociology – North Central Texas College

Professional Awards, Memberships and Recognition

Member of SHRM, Inducted in 1998 into the North Central Texas College national honor society, Phi Theta Kappa

References upon request.

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