Customer Service Management

Dale Michael Riddle

Springville, UT ***** 307-***-****(cell) *********@*****.***

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OBJECTIVE

Middle/Upper Management Position

QUALIFICATIONS

14 years management experience

Excellent communication skills that produce results

Ability to meet and exceed operational standards

Effective problem solving skills

Creates a collaborative relationship with all team members

PERSONAL EXPERIENCE

Management

Performed multi-tasking in supervising more than 50 employees

Met weekly with employees to obtain maximum productivity and set goals

Executed leadership roles in a team environment of teams up to 10 team members

Selected by management for assignments of higher responsibility in other postal locations

Instructed and trained new employees; issued discipline; distributed rewards

Earned employee incentive award for high performance in leadership and supervision

Reduced total work hours YTD compared to Same Plan Last Year (SPLY) by 3.8%

Operations

Interacted with employees using effective people skills

Coordinated with other managers on the most effective operational strategies

Monitored and observed compliance of regulatory and safety standards

Accurately reported operational elements

Maintained confidentiality at the Secret Government Level

Communication

Communicated effectively with all staff members

Created a positive atmosphere for collaboration and communication

Communicated expectations towards goals in clear and concise manner

Active listener to all levels of staff

EMPLOYMENT

Finance Supervisor US Postal Service (USPS) 1year experience

Customer Service Supervisor US Postal Service (USPS) 9 years experience

Team Leader Wyoming Army National Guard 2 years experience

Work Center Supervisor US Navy 2 years experience

SKILLS

Management Ability to supervise Attention to detail

Well organized Collaborative

Operations Ability to listen and act Understanding needs

Communication Attentive listener Approachable

EDUCATION

MBA - Chadron State College – Chadron, NE (complete in summer 2016)

MS in Strategic Leadership – Black Hills State University – Spearfish, SD

MS in Organizational Management – Chadron State College - Chadron, NE

BS in Liberal Arts – Excelsior College – Albany, NY

AAS in Technical Studies – Excelsior College – Albany, NY

Military Service – Honorably discharged at rank of E-5

INTERESTS

Hiking, camping, golfing, snowboarding, basketball, and martial arts

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