Human Resources Service Representative

**** ********* ***** **** ****** linkedin.com/in/markcourts

Denton, Texas 76209 940-***-**** ***************@*****.***

Human Resource Professional

A self-motivated HR Professional with a firm understanding of various functional areas of Human Resources and general office dynamics; experience working in multiple HR functional areas and a firm understanding of state and federal laws, policies and best practices.

Core Competencies:

Critical Thinking Skills High Degree of Credibility & Integrity

HR Policies & Procedures Proficient in MS Office Suite

Confidential Record Keeping Strong Communication Skills (oral & written)

Recruitment & Retention Strong Problem Solving & Analytical Skills

Education:

Michigan State University, East Lansing, MI 2009

MA in Human Resources and Labor Relations

Experience:

Texas Workforce Solutions, Denton, TX 2014-Present

Personal Service Representative (PSR)

Interview new clients; assess needs and remove barriers that hinder employment opportunities.

Track client progress and report during weekly meetings.

Conduct orientations for TANF applicants and facilitate employment planning sessions.

Maintain complete and accurate client electronic and manual files.

Outreach clients and referrals required to participate.

Century Payments, Frisco, TX 2011-2013

Human Resources Specialist

Responsibilities

Served as Benefits Administrator: assisted personnel with issues relating health, dental, FMLA, EAP, COBRA and 401K benefits, including providing insurance coverage enrollment advice.

Serve as main point of contact for various benefit providers; manually enroll employees in the Blue Cross benefit system, in crisis situations.

Conducted background and reference checks and ensured all new hire paperwork was complete.

Onboard, update and audit new 1099 and W-2 employees’ HR electronic and hardcopy files for compliance; Provide guidance and oversight of corrective action and termination processes.

Processed Payroll through ADP and maintained accurate payroll reports.

Accomplishments

Developed and implemented a standardized onboarding process of new employees.

Organized all Electronic and Hard copy 1099 & W-2 employee files, current and past.

Updated employee handbook to reflect updated organizational mission and values.

Determined the profitability of merchants’ accounts by accomplishing various payroll analysis projects for the Vice President of Human Resources.

Brought the Frisco office into full compliance with state, federal and OSHA regulations.

Kenexa (Ontrack Staffing) Frisco, TX 2010

Recruiter

Rendered recruitment support for the LSG Skychefs and Case New Holland accounts.

Utilized all available technology to successfully identify qualified candidates, conducted telephone screens for positions on all levels, up through upper management.

Provided recommendations to hiring managers, coordinated and scheduled onsite interviews.

Provided updated feedback to all parties weekly and consistently met weekly departmental goals.

New Paths, Inc. Flint, MI 2005-2010

Residential Supervisor/Caseworker

Assessed clients’ needs, composed case management plans, assisted clients with completing court ordered obligations and reported progress to probation and/or parole officers.

Coordinated clients’ community service obligations and/or other community services as needed.

Established direct communication channels with probation and parole officers.

Worked to build and sustain relationships with various community agencies and personnel.

Tyco Electronics, Berwyn, PA 2008

Human Resources Intern

Successfully completed a work force analysis of Engineers for the VP of HR in the GIC Division.

Synthesized attrition, labor and workforce data into a report for future Engineers workforce analysis, planning and retention initiatives.

Helped launched the Green Advantage, which conserved energy, helped reduce the organization’s carbon footprint and saved the business money.

Represented the headquarters office during offsite conferences and facilitated breakout sessions.

Flint/Genesee Job Corps, Flint, MI 2003-2007

Career Preparations Placement Specialist

Provided basic IT skills training, advised and prepared students for vocational training.

Tracked students’ progress, prepared them for graduation by helping them solve problems, follow center policies and procedures and maintaining training achievement records.

Developed and maintained working relationships with community organizations, colleges and universities to provide students with networking opportunities and resource.

Organized community service projects and job shadowing opportunities for students.

New Paths, Inc. Flint, MI 2000-2003

Casework Manager/Admissions Coordinator

Supervised seven caseworkers who managed a diverse caseload of 130 clients.

Assigned clients to various staff and distributed caseloads by client need.

Conducted weekly orientations for new residents and staff.

Investigated program incidents and resolved staff & clients’ problems as needed.

Conducted staff trainings and maintained staff performance and training records.

Military Veteran:

US Army Signal Corps, Ft. Bragg, NC

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