Customer Service Management

Andrea N. Deas

**** ** **** ** *** *** Doral, FL 33166 850-***-**** ******.****@*****.***

Summary of Qualifications

Supply Chain Professional with proven leadership ability and over 7 years experience in procurement, project management, customer service operations & supply chain management. My current role focuses on the creation of a centralized Global Procurement function while managing a diverse category portfolio exceeding $600 million. Education:

Florida A&M University, School of Business and Industry Tallahassee, FL December 2006 B.S (Cum Laude). / MBA

Professional Certifications

University of Pennsylvania Philadelphia, PA November 2013 Introduction to Operations Management

University of Pennsylvania Philadelphia, PA December 2013 Introduction to Marketing

Employment:

Bacardi Corporation Miami, FL September 2014- Present Advertising and Promotions Procurement

Provide strategic sourcing, supplier management, project development and production services for the Bacardi USA in the areas of Advertising and Promotions (A&P) spend. Responsibilities include leveraging spend, driving savings, driving innovation, managing ongoing supplier relationships, delivering value added within Agency spend (content creation for both ATL and BTL), Media activation, BTL events, sponsorships, market research, and digital.

§ Managing and streamlining the A&P process with direct responsibility in the areas of marketing agency statements of work and contract management

§ Maintaining and growing strategic supplier relationships, leading key sourcing projects with key stakeholders from selection to execution, analyzing client contracts and relationships with suppliers, negotiating and implementing best practices programs from a total cost and service perspective for internal customers.

§ Developing and implementing an A&P agency evaluation and rewards process across all of the preferred BUSA A&P agencies that will result in effective benchmarking and improved KPI’s.

§ Creation of category strategies, agency relationship management and negotiations, integration with business units, identification of cost savings opportunities, and overall management of supplier relationships for various brands and marketing categories across a~$250 Million spendpool. Burger King Corporation Miami, FL April 2013-September 2014 Senior Purchasing Manager

§ Manage two highly commoditized categories; Global Poultry ($400 million) and Processed Cheese ($180 million) for all regions outside of North America.

§ Primary focus is in the development and implementation of a centralized Global Procurement Department that has transformed the fragmented local sourcing structure to an organization that utilizes supply chain best practices such as; leveraging global volume, specification optimization, and competitive negotiations. This has generated both immediate savings and pipeline savings for the next 12-15 months. Savings from sourcing activates has led to a reduction in total delivered cost of 9% and ensures the lowest possible food costs for the franchisees.

§ Supplier Relationship Management- Management of 35+ global vendors with varying regulation and sourcing constraints across 3 international regions LAC- Latin America, EMEA- Europe, Middle East and Africa, and Asia Pacific

Campbell Soup Company

Procurement Various Roles Camden, NJ April 2008- April 2013 Currently manage $144 million in annual spend in the Global Protein Category. Primary responsibilities focused on Inventory Execution, Strategy Development, Contract Negotiation, Supplier Relationship Management, Budgeting and Category Management.

§ Inventory Management- Currently oversee 150+ Items which includes the: Monitoring of market trends and conditions, Development of the annual operating plan and the Review of commodity price projections and variance analysis

Andrea N. Deas

8150 NW 53rd St Apt 222 Doral, FL 33166 850-***-**** ******.****@*****.***

§ Supplier Relationship Management- Management of 65 vendors that service 17 North American plants (retail, bakery and food service) which involves: Negotiation of competitive contract prices, Periodic review of service level metrics with suppliers and Providing a link between supplier innovation and internal Research Development(R&D)/ and Product Development (PD) groups

§ Category Management that focuses on determining, planning, and executing numerous competitive sourcing projects (RFQs), the implementation over $2.5 million in cost savings initiatives and the creation of Category Strategies.

Supply Chain Specialist Cherry Hill, NJ

§ Heavily involved in Promotional Event Execution of Iconic Brands such as Chunky, Vfusion, Prego and Pace. This includes: ensuring that all promotional loads adhere to the company’s incentive pricing policy prior to 1st ship date. Working cross functionally with Customer Service Analysts, Planning, Warehousing and Transportation to resolve any issues that could adversely affect the success of the promotion. This also includes the completion and distribution of post event analysis throughout the organization, and identifying potential areas for improvement

§ During Fiscal 2009, tracked and monitored over 10% of Wal-Mart’s cases sold by managing the execution of 7.4 million promotional cases while maintaining a Case Fill Rate of 99.38%

§ Conduct routine analysis of Key Performance Indicators (KPIs), Value Stream Process Mapping and SWOT Analysis to pinpoint trends and possible areas of improvement. Nestle Purina USA Allentown, PA January 2007-April 2008 Operations Management

Recruited as a Operations Management Trainee to participate in an extensive rotational training program within a manufacturing environment; given exposure to manufacturing technology and processes and interrelationships among various processes and functions, demonstrating leadership and supervisory skills, and becoming familiar with key day-to-day issues in Engineering, Packaging, Quality, Production, Human Resources, Finance and Maintenance.

§ Supervised and managed the Mighty Dog and Alpo Prime Cuts recall; directly responding to the plant manager and corporate management. Negotiated warehouse indirect spend of forklift maintenance, forklift batteries and installation

International Paper Memphis, TN June 2006 – January 2007 Global Sourcing Intern

§ Manage payment related activities across all categories. Utilize SAP to facilitate and research payments and/or resolve payment issues, perform analysis and create reports in this area to ensure vendors are paid on time.

§ Produce routine reports and graphs for the fiber procurement department, which includes reviewing them for accuracy and consistency, analyzing the data to make appropriate recommendations and promptly distribute them within the organization

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