Customer Service Security
Resume:
Victor Gonzalez
Rego Park, NY 11374
**********@*****.***
Objective
To obtain a position where I may utilize my professional and educational background by providing personal and real property security measures as a Security Officer/Dispatcher.
EDUCATION
SECURITY TRAINING CERTIFICATIONS, NEW YORK, NY
SAN DIEGO CITY COLLEGE, SAN DIEGO, CA
1971-1972 Awarded: Computer Business Technology, Certification (Formerly Data Processing)
PROFESIONAL EXPERIENCE
11/2007 – Present Queens Center Mall (Allied Barton/ Macerich Corp.) Queens, NY
Security Officer
●Field Training Officer - Walk with new officers on mall property. Train them on mall policies and procedure and code of conduct. Train them on radio codes and etiquette, memo books and report writing. How to provide customer service. Respond to incidents.
●Dispatcher - Monitor all 311 CCTV’s. Assign Officers according to the shift supervisor’s assignment. Schedule all D3 scans. Transpose all officers trouble reports to the on guard system. Answer all phone calls pertaining security and customers request.
●Security Safety Officer - Secure premises by patrolling and monitoring property, by monitoring surveillance equipment, Inspecting buildings, and equipment’s and access points. Prevent losses and damage by reporting irregularities, informing violations of policy and procedures.
●Patrol the common areas and corridors and parking lots. Have detail knowledge of the property.
●Enforce the mall rules and security regulations and client code of conduct.
●Respond diligently to all incidents involving emergency or disaster; prepared to provide First Aid, CPR or AED support as necessary until medical professionals arrive.
01/2007- 11/2007 The Altman Group Lyndhurst, NJ
Customer Services
●Mutual fund proxy solicitation to shareholders.
●Develop comprehensive knowledge of all ongoing campaigns.
●Answer shareholders questions and address concerns, enabling them to cast votes electronically.
●Accurately record shareholders voting choice to be accounted for at meeting and provide information based solely on what is contained in the prospectus/proxy statement.
03/2000- 11/2006 NYCE Corp. /M&I Corp. Secaucus, NJ
Telecommunications Analyst
●Prepared monthly statistical data report.
●Performed nightly dial backups to minimize downtime. Monitored & departmental telecommunication network.
●Managed open trouble tickets; resolved router, circuit problems, and chronic issues with clients and vendors on nand off the field.
● Heavy telephone interaction with clients, vendors and telephone companies.
●Initiated back-up scenarios for failed services and restored defective components when applicable.
SKILLS & RECOGNITIONS
●Officer of the month - Outstanding performance and exceptional commitment to teamwork. January 2011 and August 2008
●Excellence Award- For Exemplary Service. October 2010and December 2010
●Bilingual - English and Spanish Fluently.
●Strong experience with CCTVs/Cameras and preparing reports on security issues.
●Proficient in Micro soft word, WAN, LAN, Frame, Relay circuits, Racal Datacom products, telephone cabling, Cisco trained.
●Vanguard products (Routers/Modems), T1 Chassis, CMS400, Multiplexers.
REFERENCES AVAILABLE UPON REQUEST
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